Avis Car RentalReviews of avis.us

i never write reviews but i wanted to warn people This company is the most cutthroat crooks i have ever dealt with and i am going to put this on every site i can find. i rented a car the lady told me to park in the avis parking lot and it was towed the next day by avis nobody contacted me i come back 4 days later on sunday and my car is gone i ask woman at window she didnt know where it was then she called and said it been towed i said for what? she didnt know so it was sunday tow company was closed so i had to rent car another day and drive 2 hours home and come back next day. i called cooperate and they agreed to pay tow bill and take 2 days off bill but then didnt honor it and caused me to pay 2 more days rental and towing which is $500 i have talked for hours on phone to customer service with no help at all ive talked to 20 different people they all tell you something different. Please if your reading this DO NOT rent a car from them unless you want to get ripped off and lied to. $1200 to rent a car for 4 days and not counting all the hours talking to these people. this is still going on i still have the rental car waiting for them to tell me something and do what they promised.

We rented a car from AVIS thru COSTCO travel. We received verification of the rental for $388.50 which included car rental taxes and fees. I ended up paying $495.02. They had all sorts of bull**** extra charges including $90.00 for accepting the toll benefit. I was with a group, and we rented two vehicles, one from Alamo and one from AVIS. Turns out the actual tolls were $42.95 so they over charged me $47.05. When I call AVIS they finally gave me a 30% refund on the toll charge, but I still paid more than the actual tolls. As far as all the other extra charges they responded by basically saying tough luck that is our policy. So if you do rent from AVIS question all those extra charges and pay for your tolls on your own.

We had picked up our car at the airport over an hour of ahead of time. I had made a mistake and chosen a pickup time too far in advance of when the plane had landed. The total price for the rental was larger than the total indicated on the reservation; the computer calculated extra time for the rental since I was picking up early. The staff member was able to work the problem out so I did not have to pay the extra amount. I appreciate the effort made to save me money.

Vehicle clearly was not checked out prior to turnover, tire warning light was on, knock in front right wheel, but no functional issues over 12 day use. But 2 months later Avis sends me bill for $82.96 for "tire damage" that was actually resetting the tire light. Really? Lots of class actions against Avis, so either incompetence or scam, not sure which, either way not good, waiting to see if they do the right thing.

I used my credit card to rent a car in Pensacola. The time was about 10:45 PM. Just after midnight I was warned that there was a questionable charge occurring on my credit card. Since the only use for an extended time was the Avis rental, the two events are extremely likely to be related. Canceling the card and changing several auto pay accounts cost time and aggravation. I will not use Avis again.

My experience with Avis was horrible. Inconvenient and frustrating. I pick up the vehicle that was prepaid at Avis at BDL. Pick up the car drive home everything ok. Morning rolls around turn on car open the back there is garbage in the back seat and cup holders. Empty soda cans 2 half empty water bottles candy wrappers. I am not happy. I get rid of the trash. Drive 1.8 miles to pick up point pick 2 people up turn off the vehicle load the car and the ENGINE OIL LOW ADD OIL comes on. TOOK two phone calls to actually get someone on the phone to help me no good answers. I tell them I will get oil change because they have no good answer on how to get me another vehicle in a timely manner. Now we are running late for our meeting. Get to the oil change place no oil shows on the dipstick, coolant is low tires are not inflated properly. Great effing fabulous. I return the car after the trip 4 days. Call customer service tell them my issue send pictures invoice for oil change 115.88 ask for reimbursement and discount on the vehicle. They offer reimbursement for the oil change and 25-dollar discount that is the discount I got on the oil change. ARE YOU KIDDING ME. I should have just let the engine blow up, UBER to my destination and left your car on the side of the road and then bill you for the UBER and dispute my Credit Card Charges. Mind you this was a Corporate Perk. I was proactive got maintenance on your car a 25 discount on the oil change, but they offer to give me a $25 discount. YOU GUYS SUCK!! NEVER Again. Disappointed beyond belief.

Well looking at some of the other reviews about avis in sky Harbour Airport phoenix they clearly dont give a dam!! I got a car that had iver 50.000 miles on it,no front number plate and a hole in the carpet on the drivers side that went all the way through to the car floor. I got the customer service agent(using the customer service part very loosely) to come down and look at the state of the car. He said hole in the carpet wasn't a problem and 50k miles wasn't bad as they can give cars out at 70.000 miles. I said but no front plate is illegal in some states and he said well what states are yo going to? We said for sure Nevada,california but our itinerary was loose so we weren't sure where else we might go? He said your fine don't worry about it? Why just not give us a diffrent car? We then drove out and the tyre pressure warning light came on so right away were wondering if the car has a puncture so I was constantly checking the tyres which is something I shouldn't have to worry about. I'm on vacation so not a good start. Then were in the desert and the service light comes on. So now I have the service light and the tyre pressure warning lights and the worry of going into states that require front and back plates. Simply put don't hire from avis or budget as there the same company. He seemed to go out his way to give us the most crap car he could. Why? They had loads of other cars. I will never use these 2 companies again. We're in the us and Canada a few times each year and always hire cars but I will be definitely be avoiding these 2 charlatan companies in the future. If I could give then minus stars I would. DON'T HIRE FROM AVIS/BUDGET SKY HARBOUR!!!!!

Horrible customer service! You can not talk to anyone and get a resolution! I was given one rate in the Anderson location but when I called for an extension I was given the same rate in store but corporate charged me $100 more for two weeks. When I called they advised me that this rate could not be changed and the person in the store should of advised me that this rate would be different. I stated that was negligence on their behalf not mine and I should not have to deal with the extra charge because of their mistake! Still no resolution and still charged the additional $100 I will never use AVIS again. They are dishonest and lack any compassion or customer service skills.