Avis Car RentalReviews of avis.us

Avis in Phoenix Skyport is the worse rental place I have ever seen. The line was way to long. Outside the normal serpentine lines set up in most airports. Then it took three (3) hours to get to the desk. Only 3 employees on duty at this time. Most of the people near us in line had previously ordered cars and had to go thru the line because no cars available. I had ordered a Volkswagen SUV and eended up with a Camty street racer. Would be fun except my wife and I are in our late 70s and need a somewhat comfortable car. No refund no nothing..

We booked a rental car in the US with AVIS through Expedia and paid for it months in advance. Proud 860 euros for 13 days. When we picked up the car, we were presented with a bill for USD 1500, from which the “voucher” was deducted. So we had to add another 600 USD. The price explosion could not be explained to us. There was no upgrade, we got the car we ordered. We were told that we should contact Expedia. So we took the car. When we got back we immediately called Expedia customer service. We called over and over again. You always feigned understanding, but they didn't help. We haven't even been given an explanation. AVIS customer service was even better. The employee promised us a refund within 10 days. After three days we received an email telling us that we had signed the rental agreement in such a way that nothing could be done. For us, the company AVIS is just as dubious as EXPEDIA. They literally rip off the customers and then don't care about them anymore. There are so many other intermediaries and car rental companies that have a different company philosophy.

Not trustworthy. If we were to rate the rental proces and the car - we would have rated 9-10. But at the delivering proces your business is not trustworthy - we delivered the car with fuel (full tank). However you accounted us approx. 287 dollars for fuel anyway. We now have to wait approx. 16 weeks to get this your attention to this case. A Facebook Group already announced that several customers of yours where cheated by this and other tricks in matter to withdraw their deposits. We will ask our bureau to use another vendor at our next trip.

The Avis car rental at the Joplin regional airport is terrible. The older lady as the desk is extremely rude and disrespectful to people Especially Black people. Avoid at ALL COSTS

STAY AWAY FROM AVIS!! We rented a car from AVIS in France and noticed that the tire light indicator was on ... went back to the rental desk and they said not to worry as the cars are always checked over thoroughly and we needed only bring it next door to fill up with air. We did so and drove off to our misfortune ... the next day, after repeated attempts to reach them, we finally got through to AVIS to let them know the tire was leaking and they asked us to drive 1-2 hours away to exchange the car and gave us a number to call ahead. Despite repeated calls, no one at that facility answered the phone. We wound up filling up the tire almost every day (because of the tire leak) and taking short trips on our vacation instead of visiting places further away that we had planned. As a follow-up with AVIS, they refused to give us any discount or money back. In sum, very unprofessional and I should have realized they didn't check the tires properly as they overfilled the front tires while the back tires were leaking. Stay away from AVIS unless you have no concerns about driving flat tires.

I had a terrible Avis experience at BDL airport. The only reason I rated two stars instead of one is because the car itself was good (even if the wrong vehicle and not one I reserved or wanted), and because the return experience was good. When I arrived, only one of the three people at the counter knew what he was doing. One of these three seemed to be a trainee, who clearly should have been watching/learning instead of trying to do. I ended up at the counter with the guy who knew what he was doing, which was a bit frustrating since he kept stopping to go help one of the other two -- but I understood this. Until he entirely abandoned me to go help the trainee with a lady who was behind me in line! Again, I understand if he needs to close his counter to go help the trainee, but he should have finished up with me first. He turned me over to the second employee who didn't know what he was doing. This guy had to keep calling back the original person, and eventually had to entirely start over because he apparently messed something up. It took almost an hour for me to get my car and get out -- and the line was not that long! Then, I was given the wrong vehicle! Avis was running out of cars at that location (how do you "run out" of a reserved vehicle?). So the person helping me (not the guy who knew what he was doing) asked if I would take a SUV instead. I said as long as it was a smaller SUV it would be fine. He put me in a full-size Dodge Durango! The guy who knew what he was doing heard what vehicle had been given to me, and commented that it was not a small SUV -- but the person helping me acted like there was no other option available. When I got out to the lot and actually saw what he had put me in (big full-size SUV), I also saw a mid-size car and asked the one employee who knew what he was doing if I could switch to that. He said I could, but I needed to go back inside to get it switched because he was switching the vehicle for somebody else (the lady he had abandoned me to assist, even though she was behind me in line -- she had also been put into a full-size SUV instead of the compact SUV she wanted since the only compact SUV's they had left were electric). He didn't do anything to mark that car, which was the very last car on their lot, as "taken". I went back in, and was told they would switch me over in a minute after he finished getting another person finished (again, I had already been there almost an hour at this point -- I understand everyone needs to be taken care of, but by this time I should have been priority to get finished up and on the road). He also did nothing to mark that vehicle as "taken", or even bother radioing the lot attend to let him know. By the time he was ready to help me, somebody with "fast getaway" had just grabbed the car, leaving me stuck with the full-size SUV I said I didn't want to begin with! The fleet is nice. But it is overshadowed by employees who don't know how to use the computer systems, don't know their vehicles well enough to understand which vehicles are which, and procedures that can't manage to have reserved vehicles available at time of pick-up.

Additional charges were not explained at the time of pick even though Avis claim to be a transparent company. I declined Personal accident insurance but was still charged for it.The only reason this review gets one star is because the car itself was acceptable. But BEWARE!! AVIS IS DECEPTIVE in pricing and additional charges. They treat customers with contempt.

Fin oplevelse i forhold til bookning i DK og afhentning i USA Prisen var konkurrencedygtig og bilen var helt i overensstemmelse med vores ønske og bestilling. Ved afleveringen, som syntes meget nem, så blev vi dog noget overrasket over, at eneste kontakt med firmaet var en mand, som mens vi ventede, kom forbi og tjekkede forrudens stregkode, hvorefter vi blev efterladt med kvittering om, at vi ville blive yderligere trukket for et beløb på 127 dollars. Vi manglede ifølge kvitteringen tilsyneladende at påfylde 0,1gallon benzin, det kan vi nok ikke modbevise, selvom jeg ikke forstår, hvordan de fik målt det. Vi mente bilen var helt fyldt op ved afleveringen. Men det øvrige beløb, fik vi ingen forklaring på. Vi har ikke kunnet spørge efterfølgende via mail, da AVIS tilsyneladende ikke svarer mails for tiden. Desværre ændrer det vores samlede oplevelse forhold til AVIS. Det var pludselig ikke længere en konkurrencedygtig pris, hvorfor vi nok finder andre mere forudsigelige firmaer næste gang. Et råd vi hermed også viderebringer til andre.