Avis Car RentalReviews of avis.us

I recommend that you end your relationship with CarTrawler as this is damaging their good name and reputation. They are causing unnecessary frustration and I feel cheated.

Rented a Avis car in San Antonio and dropped it off in Houston. All went well and the car got inspected. 3 months later I got a 150 USD charge on my credit card without previous notice. A couple of days later a letter was sent stating that a tire was damaged. No previous communication, no photographical evidence no nothing. Told them that the car got inspected and if there really was a tire damage they did not notice there was no evidence that I caused that damage in case a damage existed in the first place where I got no evidence of. Asked my credit company to reverse that charge and now I am ready for a fight.

Beware of choosing Avis Car Rental. We picked up a car Nov. 14, 2024 in White Plains to drive 35 minutes to our home, then drop off early in the morning at White Plains Airport(35 minutes). We were 4 adults. When picking up the car, we inspected it with the attendant for damage. There was a lot of dents and scratches, and it was noted. It was dark when picking up so we didn't notice how dirty the seats were until the morning when leaving for the airport. We figured that they knew the condition of the car. We dropped it off, the attendant at the Avis Airport checked everything and said we were good to go. A week later, while on vacation, we received a notice from Avis that we were being charged $450.00 to clean the interior of the car. We tried to fight it with them. Unempathetic customer service people just said, "No, you must have dirtied the interior." We tried to fight it through our Chase card twice, but to no avail. Avis told Chase that their employees were, "highly trained and competent staff, that don't make mistakes." This is a joke! We have been loyal customers and are highly responsible people. We don't eat in cars, and any reasonable Avis employee would have seen that 4 adults on a quick drive to home then to airport, the stains on the seats most likely wouldn't have been from us. It looked like a messy family with kids had spilled fast food on the seats. I pride myself on honesty, integrity, and taking responsibility for anything I am guilty of. To be charged unfairly for something we weren't responsible for, really upsets me. After googling this issue, it turns out many others have had the same issue with Avis not catching the car returned dirty or damaged and then blaming and charging the next renter instead. Burden of proof is on the renter. A few weeks later, we used another Avis car(reservation was made before this mess) from White Plains to JFK for a flight on Dec. 19, 2024. This time we took pictures of everything, inside and out. We made sure to fill up the car with gas, just before the airport. This time we took a picture of the gas gauge on the dash board so we have proof of full tank on return. Good thing we did because we got charged and extra $30 for gas not being filled. Honestly, in all the years of renting cars(without incident) from all of the different rental companies, these things have never happened to us. Avis, are you guys desperate for money? You have certainly lost our loyalty and business. I plan to tell anyone and everyone about our experience. Shame on you Avis! Do better!

Avis is a terrible business. I prepaid a rental and then found that they subsequently double charged me for the car rental after we returned. After months of trying to get support from Avis directly, I was forced to dispute the charge via my Visa credit card. Visa ultimately agreed and forced Avis to refund me. I now consider Avis a contemptible company that should be avoided. Funny enough, months after the dispute was closed, Avis sent me an email saying I was blacklisted from renting their cars forever. 😁

‼️ DO NOT RENT FROM Avis Car Rental ‼️ After renting a car in San Fransisco to drive to LA, the vehicle was involved in a hit and run after only a couple of hours. We contacted Avis who sent out roadside assistance to collect the car on 22.10.24. After having the car collected and getting an Uber an hour away from our location, I got in contact with Avis to be spun a web of lies. The first person I spoke to assured me we could get a replacement within 24hours. The next day I recontacted Avis to be told the car had not been returned to the location yet and that I would have to wait. I was then told I could return to the original place of hire to get a replacement, which was now over 6 hours away and with no car, this would be impossible. In the end, we had to go to another car hire company and pay out £600 to rent a new car for the duration of our trip. Since being home, I have made many attempts to contact Avis to get this sorted with unhelpful responses from them. The company I booked the rental through then contacted me to say that Avis had been in contact with them to say that I had not returned the car. I explained the situation to them and they said they would take over the case. Since then, they have been attempting to get in contact with Avis to tell them what has happened and Avis are ignoring their attempts of contact too. I also contacted the recovery company in November to find out that Avis had not recovered the vehicle from them. I have now been charged nearly £6000 for not returning the car. I left America on 2.11.2024. I had all of the correct insurances and the charge is not for damages. With it being impossible to get in contact with Avis USA, I have been in contact with Avis UK who say the charges are for extra days used until now. Avis customer service is the worst I have ever encountered.

I stayed at Universal Sapphire falls and rented a car from in house Avis. I dealt with Edgar and it was a real pleasure. I received a great price booking online and there was absolutely no problems in picking up the car and drippoing it off. There were no extra charges and had absolutely no issues at all. Because of the ease of it, wetwice rented. Many thanks Edgar.

Avis are the worst company I have ever had to deal with. They provided a car that was not only dangerous but illegal and should never have been allowed on the road. It had a steering defect and both front tyres were bald. One was down to the steel bracing!!!! They obviously do not check the cars between customers. It took a whole day to sort out and wasted two days of a very expensive holiday. Dealing with their Emergency "Hot line" was very stressful - the initial phone call took an hour. They even told me to drive to Portland Airport to get a replacement - in a car that was dangerous and illegal!!! I insisted on a recovery truck which took 6 hours to arrive. I have been trying to get realistic compensation. I've got nowhere with Customer Services so have written to the CEO and every member of the board but to no avail!! I will never use them again

Rented a car via Miami downtown office for collection after disembarking from cruise. I chose Avis as they advertised a shuttle service from the cruise terminal. For starters, the port shuttle service didn’t turn up. They say they have a shuttle service but it’s a lie. Tried calling the office multiple times but no one answers the phone; we will see why in a moment. After getting cab to rental office we were faced with utter chaos. As it turns out there were limited numbers of cars available. There was a huge group of people, some having been waiting for several hours after their collection time. None of the staff gave a crap. The staff were friendly enough and the issue with car returns may not be their fault but I doubt anyone left waiting on the sidewalk will think that. Many people were calling around trying to get a rental elsewhere. Fortunately, having ordered an SUV rather than more economy model they put me in a mini van that had been returned shortly before; not the vehicle I wanted but the alternative was to wait an unspecified amount of time for an SUV. I asked about the shuttle but the lady at the counter did not know anything about the service. She did say that there had been many complaints because no one knew where the shuttle collected passengers; she had no idea. In short. DO NOT rent from Avis Miami in expectation of using the shuttle. If the shuttle exists, no one knows where it collects passengers The downtown office is a mess. There are no cars and you may be left waiting for hours. I won’t use Avis again - ever.