Avis Car RentalReviews of avis.us

Be warned - I would strongly advise not using Avis. We travelled from UK and collected a vehicle at O'Hare. All pre-paid via British Airways. Initially all good, however after travelling approx 250 miles and stopping for night, we realised the despatcher at O'Hare had not given us, or we could not find, the key. Being "start / stop" the vehicle had kept running, but after stopping, it took us 90 mins virtually stripping the inside of the car to try and find the key, which was somewhere in the vehicle, as the push start started the engine. The key was eventually found in the tiny gap between centre console and drivers seat, where it is impossible to get your hand . This was very distressing. on our return to Chicago, our car was hit by a large "turkey". This caused some damage to the bonnet / front of the car. This was explained to the person who checked the vehicle in on return. It was unavoidable. However we had paid the extra insurance cover for such incidents. Upon return to UK I discovered Avis had charge $631 to my credit card, which must have been for this damage, even though I have explained 3 times now that we had insurance cover, they have not reversed the charge. BE WARNED , THIS IS A PLOY BY AVIS to try and obtain extra fees. Be warned.

Do not rent from this location. My rental was fully prepaid ($541.69 USD) through Booking.com with zero-deductible coverage included. After waiting in line for an hour to speak with the agent ("Teresa"), and then waiting another 30 minutes in the lot just to get the car, I was subjected to predatory practices.  At the counter, the agent added $362.99 USD in optional add-ons (insurance, roadside assistance, prepaid gas) to my bill. I was never told what I was being charged, nor did I ever agree to these extra fees. She simply instructed me to tap "OK" on the digital pad under the pretense of processing a standard security bond, completely hiding these charges.  When I challenged this, Avis Corporate refused to refund the unauthorized money they took. This is an unethical practice that takes advantage of tired travellers after long waits. Avoid Avis LAX at all costs use a rental company with transparent billing that doesn’t steal money from you.

Mu husband went to pick up the rental from Avis and when he got there because the bank card was not in his name they would not let him get the rental car. Did it say anything on all the emails about this at all. No it did not. A waste of time with these people.

Worst rental experience ever at BDL Hartford CT. 1 1/2 hours in line to pick up car. Only one agent to handle 50 + people in line, cars mismatched with limited inventory. Never again!

Worst rental car experience I've ever encountered!!! We will never rent again from Avis/Budget Car Rental at Bradly International, Hartford, CT BDL). We booked an SUV vehicle in advance to accommodate my mother, who turned 100 for a family visit Birthday celebration - when we arrived, Budget/Avis only had two vehicles left!!! to pick from, and not what we reserved!!! My mom could not physically get up into the vehicle, so we had to hoist her up, and she's frail. On the 2nd day of a week-long rental, we found the left rear tire was flat. We had to wait four hours for a tow truck. The replacement SUV smelled so bad- like cologne & vomit -we had to leave the windows down overnight. It was disgusting. We attempted to swap the SUV out in Saybrook, CT, on our day trip to the beach with mom and family. The only Budget car rental in Saybrook, Connecticut, was a Budget Truck rental after reaching out to customer service and getting somebody overseas, or who knows where they said they would comp the entire rental. I just received an email from Sawyer, the head manager for Avis and Budget, saying he's only going to comp two days. What should've been a really amazing, lovely experience turned into an unpleasant, unacceptable one. Even the key fob for the SUV replacement was jacked up with Scotch tape and was falling apart - so unprofessional. Sawyer, the manager, comped two days off the rental and said that was all he could do. I work in Marketing, and it is unacceptable that we have lost our business. I will never rent from these two companies ever again. And will definitely go back to Enterprise Car Rental, even if it is a few bucks more!

⚠️ SCAM ALERT: Avoid Avis at LAX – Hidden charges added without consent!At the Los Angeles airport (LAX), I waited in a long line for the rental agent, only to be completely ripped off. While processing my data, the agent secretly checked off items that I never requested or agreed to, specifically additional insurance and prepaid fuel.They deliberately do this right before you sign the digital keypad because they know most people won't review the fine print on the screen and will just take their word for it. Trying to file a complaint or get a refund from them directly afterwards is practically impossible.The only reason I got my money back is because I had a video recording of the car from when I returned it, and because Hola Rent a Car (the broker I used for the booking) aggressively fought on my behalf and insisted that Avis issue a refund. Otherwise, Avis would have successfully stolen $204 from me.WARNING TO EVERYONE: Thoroughly check every single item on the screen both BEFORE and AFTER you provide your digital signature. Their most common scams involve sneaking in unwanted insurance and fuel charges.Never again Avis, no matter how cheap the price is. Total scam.

Avis is the worst. I’ve been a preferred member for several years now and I thought they were okay until now when I had to deal with their customer service. I was provided with a vehicle that had issues with the engine and a dead battery? About an hour into driving it we started getting the check engine light flashing on and a warning message that the vehicle was going to shut off, in the middle of the highway! We were able to somewhat move by pulling over, shutting the car off, and then turning it back on, but only had 5-10 minutes before the emergency signals went off again and we had to stop. We called and visited multiple Avis car rental places nearby for help but only got shooed away. After call customer service a couple more times they finally gave us the number to roadside assistance who told us to drive the car back an hour and a half to the airport to return it? So did they expect us to do the whole turn off the car and turn on like 15 times just to get back to the airport?? Now I’m asking for a refund since that wasted an entire day for me and my three friends who all used PTO from work for that day just to frantically try and figure things out ourselves and by the end of the day finally had one rental place nice enough to let us switch out the car (shoutout to David at the Avis Rental in Massapequa NY). But when I ask for some kind of compensation, customer service is saying that they can only give us one complimentary day off our rental? Doesn’t seem proportional to the headache we had to endure with you guys. But now I’m extra confused cause I already got charged for the full rental, and when I asked how much I would get back for the complimentary day then, they say there is no refund, I just get a complimentary day for the current rental. What does that even mean? My current rental period is finished and I was charged? You guys seriously suck and my friends and I definitely plan on warning all our other friends, family and coworkers that if you ever have problems with Avis, don’t expect customer service to be any help, and if you have a bad car, you may be stranded, so better off using another rental service.

My friend and I reserved two cars. He returned his car before I did, and after flying back to his home country, he realized that they had charged him for supposedly returning the car without a full tank. I was still in the US at the time, so I followed up with them. We proved that the tank was full, and they eventually refunded the money. Anyway, I rented my car from July 15 to July 24, 2026, and then returned to my home country. On August 11, almost three weeks later, they suddenly charged my card $250 out of nowhere. No invoice, no explanation, nothing! You may think you're getting a good deal when you rent from them, but you'll end up spending a lot of time making sure you haven't been overcharged after your rental. Scammers!