Avis Car RentalReviews of avis.us

We rented a car for six weeks from December from Avis in Atlanta - for a cost of $2550. We returned the car to Tampa, where we were charged a further $550. This was because the Atlanta branch had not credited part of the prepaid voucher to Tampa. It took three telephone calls and six emails to get the $550 reimbursed to my Amex card.

I booked, and paid in advance, for a car rental with Avis at LAX. Arriving at the LAX car rental center after a 10-hour flight, I found a queue with about 50 people in it and two customer service agents. I waited two hours in the queue to finally get to an agent. The agent was very kind, told us we should avail of Avis's offer to fill the tank at the end of the rental at a cost of $4.77 per gallon (good price for California) instead of returning the car with a full tank. I did return the car at the appointed time, clean and in perfect condition, with the tank 1/3 empty. Two days later I get a bill for $95.47 - far more than would be required to fill 1/3 of the tank. After much fiddling and two phone calls, lasting an hour, with people who don't speak English well, I was offered a refund of $54.80. This is fair enough and much closer to the actual cost of the fuel. The whole process was frustrating. I am not impressed.

Reserved a full size car for a 2 week trip. At check in CT location. It was an unexpected lengthy wait time - with zero line but an incredibly inattentive desk rep, Issue #1) specifically discussed in detail and declined toll service. Was specifically instructed there was no transponder in the vehicle, AND to ensure not used to keep the box in the closed position. Box WAS empty, and kept in the closed position entire time. 9 days after vehicle return received credit card charge for over $400 for tolls plus the Avis daily surcharge fee for privilege of use. MORE: - the charges were absolutely for tolls NOT at all on my route; - Phoned Avis, tolls have nothing to do with them, it’s 3rd party billing!!!! Was given a contact phone number to self manage. Number is an endless message of ‘your call is in line’, after 42 minutes on hold, selected the “call back” option. Amazing there was a call back. Advised by the rep there is no opt-out of the toll fee service or toll charges, the plate is scanned, you get charged - even if you paid the toll by other method!!!!! Called credit card, they said no problem to reverse and dispute charge, and they block the merchant. Thank you credit card! 2) the assigned vehicle offered at pick up was a Dodge Hornet - not at all comfortable seats when we checked it out, and comfort was the big purpose of selecting full size. Went back to desk. Rep claimed that even though we reserved weeks in advance this was the only available vehicle “turned in lately” to fit our rental selection. We were just about to upgrade when she admitted there were other vehicles in “the back’. We went to take a look. Ok. We ended up with a RAV 4, not the comfort sedan we wanted, but it had ok comfort seating and was not too large an SU. Take-away: highly unlikely to use Avis again.

I had a terrible Avis experience at BDL airport. The only reason I rated two stars instead of one is because the car itself was good (even if the wrong vehicle and not one I reserved or wanted), and because the return experience was good. When I arrived, only one of the three people at the counter knew what he was doing. One of these three seemed to be a trainee, who clearly should have been watching/learning instead of trying to do. I ended up at the counter with the guy who knew what he was doing, which was a bit frustrating since he kept stopping to go help one of the other two -- but I understood this. Until he entirely abandoned me to go help the trainee with a lady who was behind me in line! Again, I understand if he needs to close his counter to go help the trainee, but he should have finished up with me first. He turned me over to the second employee who didn't know what he was doing. This guy had to keep calling back the original person, and eventually had to entirely start over because he apparently messed something up. It took almost an hour for me to get my car and get out -- and the line was not that long! Then, I was given the wrong vehicle! Avis was running out of cars at that location (how do you "run out" of a reserved vehicle?). So the person helping me (not the guy who knew what he was doing) asked if I would take a SUV instead. I said as long as it was a smaller SUV it would be fine. He put me in a full-size Dodge Durango! The guy who knew what he was doing heard what vehicle had been given to me, and commented that it was not a small SUV -- but the person helping me acted like there was no other option available. When I got out to the lot and actually saw what he had put me in (big full-size SUV), I also saw a mid-size car and asked the one employee who knew what he was doing if I could switch to that. He said I could, but I needed to go back inside to get it switched because he was switching the vehicle for somebody else (the lady he had abandoned me to assist, even though she was behind me in line -- she had also been put into a full-size SUV instead of the compact SUV she wanted since the only compact SUV's they had left were electric). He didn't do anything to mark that car, which was the very last car on their lot, as "taken". I went back in, and was told they would switch me over in a minute after he finished getting another person finished (again, I had already been there almost an hour at this point -- I understand everyone needs to be taken care of, but by this time I should have been priority to get finished up and on the road). He also did nothing to mark that vehicle as "taken", or even bother radioing the lot attend to let him know. By the time he was ready to help me, somebody with "fast getaway" had just grabbed the car, leaving me stuck with the full-size SUV I said I didn't want to begin with! The fleet is nice. But it is overshadowed by employees who don't know how to use the computer systems, don't know their vehicles well enough to understand which vehicles are which, and procedures that can't manage to have reserved vehicles available at time of pick-up.

Fin oplevelse i forhold til bookning i DK og afhentning i USA Prisen var konkurrencedygtig og bilen var helt i overensstemmelse med vores ønske og bestilling. Ved afleveringen, som syntes meget nem, så blev vi dog noget overrasket over, at eneste kontakt med firmaet var en mand, som mens vi ventede, kom forbi og tjekkede forrudens stregkode, hvorefter vi blev efterladt med kvittering om, at vi ville blive yderligere trukket for et beløb på 127 dollars. Vi manglede ifølge kvitteringen tilsyneladende at påfylde 0,1gallon benzin, det kan vi nok ikke modbevise, selvom jeg ikke forstår, hvordan de fik målt det. Vi mente bilen var helt fyldt op ved afleveringen. Men det øvrige beløb, fik vi ingen forklaring på. Vi har ikke kunnet spørge efterfølgende via mail, da AVIS tilsyneladende ikke svarer mails for tiden. Desværre ændrer det vores samlede oplevelse forhold til AVIS. Det var pludselig ikke længere en konkurrencedygtig pris, hvorfor vi nok finder andre mere forudsigelige firmaer næste gang. Et råd vi hermed også viderebringer til andre.

The only reason this review gets two stars instead of one is because the car itself was a good ride. But BEWARE!! AVIS IS DECEPTIVE in pricing and additional charges. And there is NO reprieve; no customer service, no corporate help. After many phone call re-directs to understand additional charges, the representative was very rude, told me to look on the receipt, which I did and I saw the lower charge. I tried to inquire further and HE HUNG UP ON ME. All phone numbers direct back to the same customer service line.

Jeg havde gennem FDM travel bestilt en udlejningsbil med alle forsikringer inkluderet i prisen. Alligevel lykkedes det AVIS-medarbejderen at pådutte mig 2 ekstra forsikringer uden jeg bemærker det. Jeg troede jeg skrev under på udlevering af bilen. Pludseligt dukker der en ekstra regning op på 147 USD. Jeg synes at AVIS snyder og bedrager kunder forsætligt.