Avis is an American car rental company headquartered in Parsippany, New Jersey, United States.
Avis Car Rental (avis.us) has 127 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Michael G.
If I could give them zero I would. Car has broken down, on hold to customer service for nearly 40 minutes at this point. Messaged them online, nothing back. You can't speak to a human, service is non-existent. There is something deeply ironic about Avis "customer service".
KEBARTH
Unfreundliches Personal. Sunpass Toll kostet auf der Avis Internetseite 29,95$Pro Woche. Wenn man dann seinen Mietwagen abholt, kostet Sunpass pro Woche 59,95$. Der Mitarbeiter am Avis Counter hat so getan, als wenn es die günstigere Rate nicht geben würde, hat mit uns das Gespräch abgebrochen und einfach den nächsten Kunden aufgerufen. Es lebe der amerikanische Kundenservice! Zudem teilte uns Avis mit, dass wir noch on Top eine Flughafen Steuer in Höhe von ca. 50$ bezahlen müssten. Avis ist nicht zu empfehlen!
Mabeli L.
On the Apr/9th, I prepaid the rental of a car with a cost of $89. The pick up and deliver was also choose to be different location. When we went to deliver the car (within 24hrs), the Avis was closed (sunday). I called customer service and asked how to proceed (i was on my way to drop off at the airport), and it was instructed by the customer service to leave the car in front of the Avis store, drop the key, the contract and the fuel proof at a designated box. So we did. At the next day I received AN EXTRA CHARGE OF U$147 on my credit card. Called customer service, no resolution. Went to the pick up location, spoke with the manager, he mentioned that the drop off charged us one extra rent, and he emailed them, and still no response. Case T2802241D. More than 3 weeks and not even a response.
Patty S.
From start to finish our experience with AVIS was great. Service at MBS airport was outstanding.
Hans
Leider wurde etwas abgerechnet was unklar ist , Anfrage per email ... Keine Reaktion ... bedeutet einmal und nie wieder
LA
Forhåndsbestilte bil på nett , shutteltransport fra cruisebåt terminal til kontoret inne i byen. Der var det en person på jobb og det var meget lang ventetid. Når vi endelig fikk utlevert nøkkel og fant frem til bilen var den skitten både innvendig og utvendig. Lå søppel inne i bilen som vi ryddet sammen før vi startet. Så over at den hadde noen skader i lakken og ga beskjed om dette . Avis karen sa det ikke var noe å bry seg om, vi tok bilder sånn itilfelle. Helt grei bil , suburban. Kjørte rett fra miami til orlando og leverte bilen til en sur avis ansatt i skranken på hotellet vi bodde på. Tok han med ut å viste de stripene og skrammene bilen hadde , han bemerket at vi ikke hadde fylt opp tanken men vi hadde forhåndsbestilt for gasoline. Skuffende at bilen var så skitten. Ikke mer Avis.
Søren L.
Jeg havde gennem FDM travel bestilt en udlejningsbil med alle forsikringer inkluderet i prisen. Alligevel lykkedes det AVIS-medarbejderen at pådutte mig 2 ekstra forsikringer uden jeg bemærker det. Jeg troede jeg skrev under på udlevering af bilen. Pludseligt dukker der en ekstra regning op på 147 USD. Jeg synes at AVIS snyder og bedrager kunder forsætligt.
