Avis Car RentalReviews of avis.us

Absolutely appalling experience with Avis. From unclear contracts to a customer service team that seems intent on evading responsibility—every step of the process was a nightmare. Not only was there a lack of transparency in their contract terms, but when I faced issues with extra charges, I was met with a customer service team that outright refused to send me any proof of a supposed refund. Despite my requests for a confirmation, they kept insisting on the refund status while it didn’t appear on my account, leaving me in the dark and without my money. And to make matters worse, they piled on additional charges with vague explanations and zero accountability. It's shocking that a company of this size fails so completely in delivering even basic customer service. I will never be using Avis again, and I strongly advise others to avoid them as well. Save yourself the headache and go with a company that actually respects its customers.

I booked a car via Expedia and paid the full price. On return Avis price was magically $125 extra and they took the money from my credit card. Naturally, I queried this, bur they have not answered nearly 2 weeks later. The invoice does not explain the extra charge either. I chose Avis because it is a recognised brand and asdumed they would be honest and straightforward. I am very disappointed.

Huge line to rent at Boston Logan for a rental we had pre-booked, car was not ready when we got the paper work and had to wait for another 15 mins in the garage while to got it 'ready', and when we got it had not been cleaned or fueled but we took it because we needed to get to a meeting and were running late. And to top it all off when I got the bill they had added $ 68 for extended road-side assistance which we had declined but the agent included anyway and I didnt check carefully before signing. When I called Avis customer service to explain they were like robots repeating the same thing - you signed for it, you have to pay! I am not sure what part of 'we try harder' all of this represents, but I will never rent with this company again. Hertz is #1 for a reason!

I reserved and prepaid for a full sized car from Avis Car Rental located at 2110 Ventura Street, Fresno, Ca. The reservation was prepaid from Sept. 19th through Sept. 21st. This morning, September 19th, I received a call from an Avis employee that my rental would not be ready at noon unless I wanted to downsize. I said "no" and the employee said that she should have a return before 1:00. I agreed to wait. The employee called back at 12:15 saying my car was ready. My husband drove me to the location where I was informed that they were having trouble with Prepaid customers, and I would have to call customer service and cancel my reservation and redo/start over on the reservation OR drive another 15 miles to another Avis location where there was no trouble with" prepays. this still meant I had to cancel my existing reservation and redo a new reservation. These options all imposed on my (customer) time. I should have been informed of the situation/problem with "prepays" during one of the 3 calls I received from the Avis employee/s prior to my arriving at the rental location. The Buick SUV I settled for was unable to be washed as the employee said their car washing equipment was not working. She said that they had washed the windshield. We were offered nothing for our trouble by the location but only asked to handle /change/cancel my reservation and start a new one which the Ventura Street location could do for me. In today's world customer service is "when provided" your best tool. I hope you will make the changes necessary to improve so I am the last customer you loose. I have called Avis Customer Service and they offered me a 3day rental coupon which I declined. The agent was professional and had a clear understanding of our poor experience.

Rented a car from Avis Heathrow. Booking: 0637-3914-GB-1, 1 day from Aug 17th, 2024 to return the next day. Prepaid online(£91), had an Avis employee call me to make some verifications so I can have a QuickPass. QuickPass was issued. I showed up at the Avis Heathrow counter (Saturday August 17th, 2024) only to be told that 'I could not get a car as I was on 'some Avis list'. The person at the counter had zero people skills, no apologies, just laid my driving licence, ID and credit card on the counter. I asked what was that 'list' and what and when caused me to be on that list. She could not tell me. I asked the attendant if I was on that 'list', how coud they take my money and even issue me a QuickPass? The Avis person could not answer anything, and was just standing there. Filed a complaint to get a refund. Nothing is happening. Aweful company and service. Joining the long list of 1 star reviews I wish I had consulted before I rented. Don't make my mistake and avoid them at all costs. Plenty of comeptitors happy to serve paying customers.

Værste service jeg er oplevet i et Amerikansk bilfirma! Har haft uheldige oplevelser med Avis Car Rental i både New York og Saint Louis. I New York kunne ekspedienten ikke benytte mit kredit kort, da maskinen kun kunne tage magnet strippen og havde ikke en chip aflæser (på Manhatten!!). Det lykkedes efter en hel time at få fat i en bil, som udviklede mange problemer: et dæk med lavt tryk grundet et søm. Meget anstregende, når man forsøger at nyde sin bilferie. Jeg spilder 40 minutter i telefon med Avis, som konstaterer at de IKKE kan hjælpe, og vi må selv finde en mekaniker. I Saint Louis hævder bureauet, at de ikke har flere biler tilbage, da det er “based on availability” - dette er TIL TRODS FOR at vi har forudbestilt en bil for 5 måneder siden. Heldigvis kan en anden ekspedient få fat i en bil. Desværre oplever vi under 24 timer senere, at nøglen løber tør for batteri, og vi er nødt til at køre tilbage i lufthavnen og få skiftet batteriet. Damen i skranken (den 31/7 kl 19:45 lokal tid, desværre uden navneskilt) er enormt uhjælsom, vil ikke tale med os og sender os bagerst i køen - frustrerende, når man jo stod i køen dagen før! Hun kunne blot have sagt meget kort, at vi bare skulle gå rundt om hjørnet til service. Alt i alt frygtelig service ift. den høje pris.

Biludlejning i New York og Saint Louis. I New York fik vi en bil, hvor der var et søm i dækket, det resulterede i lavt dæktryk. Avis hjalp ikke. I Saint Louis var de ikke sikre på, at de havde en bil til os på trods af, at vi havde reserveret i bil for 4 måneder siden. Til den de så gav os, der stoppede nøglen med at virke på under 24 timer. Avis har været enormt uhjælpsomme og man kan slet ikke ringe til dem. Man betaler for en service der ikke er til stede. Specifikt damen i skranken onsdag aften kl. 19.45 d. 31 august var ubehagelig og giver en som kunde en dårlig oplevelse, når man lejer bil ved Avis. Jeg vil aldrig leje bil hos Avis igen.

Booked flight from London Heathrow to Jacksonville via Miami on March 9. When arrived at Miami was advised that flight to Jacksonville was delayed due to weather then mechanical issues. I rang you on 1 904-741-2327 to advise that I would not be able to pick car up that evening as flight would not arrive in time. Twice I went through to the correct option to speak to someone and twice I was cut off. I therefore e-mailed your customer service team (case reference 63302967) for advice and advised that an agent would get back to me. We finally got to Jacksonville late on March 11 (earliest flight we could get on!) and when I went to check in with Avis I was advised there was no car as 24 hours had elapsed. I explained that I had rung them and e-mailed them (still no reply at this point) so what was I supposed to do. She said that as I had booked the car with Avis via British Airways I should have rung them! Nowhere on my Car Rental Voucher does it say this. As we had now effectively been travelling for 3 days I left and paid USD120 out of my own pocket to our destination in St Augustine. Therefore I am £338.77 out of pocket fo the car hire that did not materialise and USD120 foŕ the taxi fare to final destination! I finally got a reponse fom a Karla at Avis Customer Service just as I was leaving the airport stating that they could not trace my reservation.