AvidXchangeAvidXchange is the AI-powered accounts payable (AP) and payments solution built for mid-market businesses. We combine AI that eliminates manual work with over 25 years of experience and data intelligence to get it right, so finance teams can move faster, pay smarter, and operate with complete confidence. Over 8,000 growth-driven businesses rely on AvidXchange to deliver greater efficiency, tighter control, and real-time visibility into their AP process and to execute millions of payments with accuracy and enhanced security through our proprietary payment network.For more information, visit avidxchange.com.
AvidXchange (avidxchange.com) has 83 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Patricia P.
Keslie Darmante is an excellent rep for Avidxchange. She called when she said she would. She was so pleasant and extremely helpful in getting our accounts updated. She spoke plainly and clearly with all that she could and would do for us. She also sent a follow up email with all that we discussed and she was completely accurate on all counts and gave me complete instructions on how to contact her should we have any questions or concerns.
no
The user interface for their portal is okay. It has a modern look and you have large search & reporting capabilities. But customer service wise, they are terrible. If you have to call you often have long wait times. I have gotten a rude response to simple questions multiple times. They have taken hours to respond to a chat message before. They also fired all their human coders use AI to 'read' their invoices and input information and it does not work at all. We now have someone who is dedicated to to just recoding invoices all day (what is the point of this system). They have a 'capture' for any invoices they could not code using their AI and we end up with hundreds of invoices in the queue. We get complaints from vendors constantly. If you are looking into a new system I would not recommend. Either hire another human or find a better company.
Response from AvidXchangeJun 25, 2026
Hello. Thank you for sharing your feedback, we are sorry to hear you have had a negative experience. We are constantly working to innovate our AI capabilities in order to improve efficiency for our customers. Please reach out to [email protected] with 'Trustpilot Review' in your subject line so that we can identify your account and provide assistance.
Ygnacio S.
Keslie is so easy to work with. She is knowledgeable and so swift with responses and results. I dread dealing with customer service but knowing I can count on her when I have any questions or concerns with Avid, I actually look forward to contacting when I have any issue. A1 service
Daniel B.
Customer service is a dead end. No power to create or change outcomes. The system is very slow for processing payments and fails to follow any payment instructions on an invoice. Creates more issues than it solves.
Response from AvidXchangeJun 25, 2026
Hi Daniel, We are constantly working to improve our customer support experience and appreciate your feedback. If you are still in need of assistance, please reach out to [email protected] with 'Trustpilot Review' in the subject line. One of our escalation managers will get back to you as soon as possible.
neil
great knowledge and customer service
Deanna
Ellie Singleton is extremely helpful and a pleasure to communicate with.
Lee W.
Mr. Sterling Bishop customer service was beyond reproach he was very informative and he stayed after hours to make sure I get the best customer service as possible. World class customer service is something that is lacking nowadays. I love it. Thanks!
Casey
Keslie is our new account manager and I could not be happier with her! She is prompt, efficient and will truly go that extra mile (or 100) for her clients! She is so easy to communicate with and impeccable with her follow through! AvidXchange has an asset in Keslie and should be proud to have her as a part of their team. Thank you, Keslie for all of your hard work and knowledge! You are just a pleasure!! It's a shame I am only bound to a 5-star review. Especially when she is deserving of a much higher rating than that!
