AvailReviews of avail.com

I’m a landlord with 28 units and I migrated to the Avail platform. It has been a nightmare. I keep getting locked out of my account. I got an email from the trust and verification team that I needed to prove my identity. I did the verification three times, and my account is still locked. This has been going on for 3 weeks. I call customer service and stay on hold for 30 minutes and can’t reach anyone. I’ve sent emails with no response. I’ve opened trouble tickets in their online intake form, no reponse. I’m truly stuck. Tenants are claiming to have made payments on the site and I can’t log in to verify. The worst experience.

I am a landlord using Avail. I have had a great experience using them for a year. Their staff has been extremely helpful with resolving any questions. Potential tenants do not need to do a credit/background check to request and have showings. That is only later if they decide they actually want to rent it. There are scammers everywhere and everyone needs to do their due diligence. Avail itself is not a scam, only a management platform. Blaming Avail for criminal intent is like blaming the car for allowing a drunk driver.

My wife and I were allowed to apply for a property that was actually unavailable and they charged us 2 application fees and refused to refund us. What a scam.

I have used Avail.co to collect my rent from different tenants for two years. It's always predictable and timely. Avail notifies them a week in advance of when it's due, confirms when it's scheduled and paid. When I make mistakes or have questions, the online staff responds quickly. I pay a fixed $7 each month for any total payments, including deposits, and unlike venmo/paypal etc there is no percentage charged. I'm asking this year's tenants to choose automatic scheduled payments. Then I will have no concerns. I see some of the complaints, but I think people are trying to use it for other services. Notifying tenants and collecting rents it does like a breeze.

This site is a huge Scam, The listing agent has taken all of our personal information, and is now using us a listing agents, I am telling you this, Because no one should have to be used this way, The website has taken over 600.00 Dollars from our accounts and as senior citizens, we are now in a timeline to have to move, with less money, This website should be held responsible for this, I am contacting local authorities and signing complaints, Please Protect yourself and accounts,

As a landlord, this platform is very easy to use, safe and secure. Ive been using it for 2 years with 2 different tenants and have not had a bad experience. Every transaction has gone smoothly.

You need to let everyone know up front that you MUST provide your birth date and the last of your social security number even if AVAIL.COM doesn't provide financial service. What a waste of time!!!

By May, finally got it straightened out. The service is now set up and is working as a way to pay rent. My original review gave 2 stars because getting setup was so awful, and the lack of technical support was equally awful. So now I have added a star. With a little bit of good website design, this could be fixed. I would recommend to Avail to do a little user testing of the website and have a word with the designers. Original review: This might end up being a useful service, but the onboarding has been very time consuming and frustrating. The website does not work with any browser except Chrome, as far as I can tell - which I don't normally have loaded on my computer. The "Help" chat bot could not interpret simple questions. On the initial screens, there is no phone number you can call for help. The chat bot will give you an email. (Later, once you have a login, you will find it deeply buried in the website) When trying to connect a bank - I tried 3 different banks - none could not be used on their service. Neither the website nor the chat bot tells you THERE IS ANOTHER WAY (linking with account numbers). I have wasted a lot of time trying to set this up, and so far it's not finished. If it works out in the end, I will give more stars.