AvailReviews of avail.com

I love AVAIL.co I have been using your platform for many years and each time I speak to someone they are ALWAYS KIND AND HELPFUL AND GET ME MY ANSWERS. I LOVE AVAIL

User Friendly- leads come in fast

Easy to use, great app!

No call back, no return emails, no help over account verification. Waste of time.

Customer service is extremely difficult to reach and the representatives have a bad attitude. When I called during regularly scheduled business hours I received a message that the entire company was in a team meeting and would not be answering calls. What kind of rinky-dink operation does not answer calls during business hours? Your customers time is valuable, act like it. When I was finally able to speak to a representative, he was curt and dismissive. A little bit of professionalism and politeness goes a long way. This place is understaffed and employees are undertrained.

As a landlord, I’ve had a pretty good experience using avail.co. The platform has made managing my rental properties easier and more efficient. The user-friendly interface allows me to easily track rent payments, communicate with tenants, and handle leases digitally. They offer a lot of functionality that some of the bigger brands charge an arm and a leg for. I highly recommend avail.co to any landlord looking to streamline their rental management process.

There is no way to archive or download a property's records (rent payments, leases, etc) in order to stop being charged the monthly admin fees! The only way, according to the support rep, is to delete the property from the app & lose all records! Or pay Avail their monthly fees to keep the unit active. What rent collection software company would ever set up software without including a way to download the data for that property before deleting it? I should have just signed up to free version from beginning. If only landlords knew that before signing up for the premium paid plan. I would not recommend them to anyone for this reason.

If I could give 0 stars I would. They closed my account without any reason and then they said I needed to send verification and I did but still no reply. I have tried emailing them twice already and nothing. Horrible customer service.