Cee K.
Frustrating Customer Service Calls
Avail had been great until it was not. I manage all my properties with Avail but I didn't know their customer service number (312-292-9347) is unmanned and will keep you on hold for as long as 2 hours just for a recorded voice to notify the caller that there is no representative to assist, so to leave a message. I thought my tenants were exaggerating until I had to call them myself. Oh, and their virtual assistant is of no help either. 👍 good software, 👎 bad customer service
Response from AvailMar 21, 2025
Hi Cee, Thank you for taking the time to share this. We completely understand how frustrating it must have been not receiving the support you needed, and we sincerely apologize for that experience. To be fully transparent, there was a time when we were stretched thin, and it was just as frustrating for us, knowing we couldn’t always meet expectations. We're excited to share that after implementing some changes, we've already started to see improvements in our response times! You can now leave a voicemail or request a callback with the assurance that your call will likely be returned by the end of the day. We're also expanding our team and expect to welcome at least five new agents in the coming weeks to provide even faster and more reliable support. Note: The first week of the month tends to be our busiest. Wait times are usually shortest before 9:30 AM CST and after 3 PM CST. We realize this doesn’t make up for the time you lost, but we hope you'll consider giving us another shot so we can deliver the experience you deserve. We have some exciting developments in the pipeline, and while our ultimate goal is to make things seamless enough that support isn’t needed, we’re here seven days a week to assist with anything that comes up.