AutoNationReviews of autonation.com

Auto Nation Nissan Tempe. Tried to sell my 2013 Dodge Minivan to their used car division after getting an online quote for $6,350. After waiting for over 2 hours and told they would pay the quoted price....I start signing the paperwork and SUPRISE, we are only giving you $5,350. I asked for an explanation -- Devan (the guy who quoted me originally) complained about 2 of the tires and a clip missing from the bumper under the front of the car??? I took a breather, when I came back, Johan (manager?) came in to tell me "tires are bad, missing a clip-- take the check or take your van". I left after wasting 3.5 hours in their office. Today I took the same van to a local buyer (Car Connection in Mesa) who offered $6,300 online. When I got there, he also said "2 tires are really new, 2 are older" he knocked off $300. I walked out of there with a $6,000 check in less than 1 hour AND they gave me a ride home! Will NEVER go to AutoNation again. Waste of my time!

When I visited the dealership to purchase my car I was asked to provide my personal details so that they could run an OFAC. The form I was given by the finance manager to provide my personal details was a credit application form which I was reluctant to complete as I was paying cash and did not need credit. I was told that I had no option and the only way I was allowed to give my personal details was via the credit application form. I was still unhappy doing this, so said that I would put a line through the rest of the form so it could not used by anyone else to apply for credit in my name, but was told that I was not allowed to do that, so I reluctantly completed the form. The form was carbonated so I asked to be given one of the copies so that I had my own record and proof that parts of the form had been left empty, however when I got home and checked the document file I had been given, the carbon copy was not there. I continued to feel very uncomfortable about the credit application form so I called the dealership a few days later to be told by the sales manager that I should not have had to fill out the form and that it would have been perfectly OK to give my details on a blank piece of paper. I explained that I was now extremely concerned that my personal details were on a blank credit application form and that to satisfy me that no one would subsequently fill out the rest of the form and apply for credit in my name, I wanted the complete form together with all carbon copies to be mailed to me. 3 weeks later I am still waiting!!! I have since contacted the dealership on a number of occasions asking for the copy to be sent to me. Although I have received a very poor quality scan, I am still to receive the original form the I specifically asked for despite numerous emails and phone calls, most of which have not been responded to. If the form still exists in it's original state without having any other information added by a third party, why the reluctance to send it to me?

Purchased a 2015 Kia Sedona for cash in early 2022 for $19,953. Mileage was 37,570. We paid $619 additional for the Autonation Appearance Protection Package. We were forced to do this because Autonation Wesley Chapel could not fix the automatic side doors to close without a repair of thousands of dollars on the existing Kia Sedona. There was much confusion of whether a part or this issue was under warranty, so instead of having my wife try and drive 300 miles with both side doors open, with my son in the vehicle, we decided to take a very low trade offer and purchase a similar model. Within a few months, the paint looked awful and it started to pit and chip in the areas the sun beat on it. We contacted the dealership within a month of the problem like we were required to do. They sent us to another website to file a claim at Permaplate.com, which is for Sisken Enterprises. It took several weeks to be contacted and longer for a service technician to come and inspect the damage. He agreed it was egregious damage and told me he was recommending a full replacement paint job for the vehicle. He did preface that by saying that it still needed to be approved by Sisken Enterprises. Of course, they denied the claim, as I expected. Everyone I've contacted passes the buck and we're stuck with a vehicle that is embarrassing looking. Stay away from Autonation. They chose Sisken as their appearance protection warranty company, yet won't assist in having them enforce the contract, and continue to use them. They couldn't have been less helpful and the $619 was stolen money!

Pedro was a great guy to deal with , his honesty and comfort made the experience great !!!!

Superstition autonation does not want to help their customers especially if you are a female. First I took my truck in for an oil change they never put air in the tires and did not fill the wind shield fluid. Makes me wonder if they even changed the oil. Then I received a recall notice about my truck took the truck there and the service guy said it is a waste of time to check if my truck had this problem and I should ignore it. Then this week I called because my wheel locks are missing and I asked if they have a master key to remove them first they said yes however I take to someone else today to make the appointment and was told they don't have a master key and it takes a lot to get them off. I told him I needed them off by Friday and he said he could not do it til Saturday afternoon. Of course they could not accommodate me. This is 3 strikes. They go out of their way to not help a customer. I would give them zero stars if possible. If you need service I highly recommend you go somewhere else.

I bought a vehicle on 12/23/22 and still have not received my title to pay for my car registration here in MO. This dealership is full of bs and refuse to help or escalate the process so i can pay for my registration. I would not recommend AutoNation to family, friends, or even strangers. Stay away from AutoNation at all cost. My wife bought a car 2 weeks after me directly from the Lexus dealership and received her title within a week and paid her car registration. I will not ever want to deal with AutoNation again even if they offered me a paid off vehicle.

I bought a car from them and before I made my 6th payment on it, it broke down. Took it to a repair shop....$10,500 in repairs on a car that's sales price was $13,100 but they then convinced me to buy the "warranty" that does not cover s@#t!!! It will pay for the turbo but that is it. Wrong brake pads put on the front, they put both of the inside pads on one side of the rear and the outside pads on the other side, drive belt cracked, water pump cracked, major oil leaks, warped tires due to brakes. The right thing for them to do is buy this piece of s@#! back from me for every penny I have spent so I can go to a reputable dealership and buy a descent car!! Do not buy from them or any auto nation!!

Purchased a 2021 Lexus in Oct.2022 as of this date March 3 2023 and 3 temp tag renewals later I have not received a title and the current tag will expire shortly ( March 10th ) and they will no longer respond to me. I have sent several emails as of this writing to the Dealership BMW Bel Air of MD and Autonation Title Dept. and have not had any response.