AutoNationReviews of autonation.com

Matched highest quote,but the process took from 1:30 until 4:30 to finally get paid!

Ellis, our salesman at the Albuquerque location was very nice. However there seems to be a management issue at this location. We had to wait 1 1/2 hours to close our car purchase (paying cash) because there was no Finance person on site. Turns out the Finance guy left his keys on his desk and walked out earlier that morning. When Thomas arrived from his day off, he told us the other guy had only been there a week. When our temporary tag expired after 30 days I called for Thomas, he no longer worked there. Title clerk Valerie I think, said she had been on vacation for 3 weeks and was behind, but would have my plates in a couple of days. A week later, no call. So I called Ellis and he said they could email me a new Temp. Tag (why didn’t Valerie do this??) Finally got tag and registration ( which showed late fee of $20, not my responsibility) but no title yet. Overall this AN location needs better management to succeed. I wouldn’t recommend it right now. Car only had one key, cost us additional $300 for second key. AN declined to pay for the second key

I think it depends on location. Had two experiences with AN - a 1 star at one location and a 5 star at another so combining into single 3 star. 1. Five Star: The most pleasant buying process I've experienced. Reserved vehicle online - able to submit virtually all paperwork ahead of appointment. Arrived, but car had hit recall list. They offered up alternatives and we ended up with comparable car for several thousand less than the original. Also threw in free window tinting. Great no haggle pricing, easy to work with. Fair value offered on trade. Did get pressured to buy extras from finance person. 2. 1 Star: reserved vehicle online. Showed up and told that it wasn't available, but offered up a replacement at almost DOUBLE the price - felt very bait & switch. After expressing displeasure, they miraculously 'found' one almost identical to original vehicle with same pricing so we began the paperwork on it. The finance offer however changed as the replacement vehicle somehow didn't qualify for same promotions. The $ amount wasn't that big overall and we negotiated it down a bit to make it reasonable. More pressure sales from Finance dept. When getting ready to drive away, noticed chips in the chrome that we didn't see before they washed & detailed it. They gave us a 'voucher' to get it repaired for free. When we tried to cash that in, the service dept told us that dealer didn't have 'body shop' and referred to area Auto Nation Shop to get it taken care of. Scheduled appointment and went to the area shop who said NOPE, they don't do those and sent back to dealer who kicked it around for a bit. Whoopsie the 'voucher' had a 30 day expiration date and so we just had to eat it. Also out paperwork was wrong - HALF of it had the wrong VIN which caused more issues getting that straighten out. Very disappointed. Am buying new car this week - will give AN a chance thanks to my first buying experience, but will walk if there is even the slightest hiccup.

We just bought a Nissan leaf awesome car. It would of been nice to of had the inside clean on a new car. But our biggest complain is it would of really been nice to have bought it with a full charge because it was only charged half way we had a miserable trip home so not happy with our experience.