AutoNationReviews of autonation.com

Would not recommend to anyone unless you like getting bent over and take for a run… when they say the car business is a bunch a lying people they aren’t kidding if your looking to save money and time don’t go through auto-nation

Ellis, our salesman at the Albuquerque location was very nice. However there seems to be a management issue at this location. We had to wait 1 1/2 hours to close our car purchase (paying cash) because there was no Finance person on site. Turns out the Finance guy left his keys on his desk and walked out earlier that morning. When Thomas arrived from his day off, he told us the other guy had only been there a week. When our temporary tag expired after 30 days I called for Thomas, he no longer worked there. Title clerk Valerie I think, said she had been on vacation for 3 weeks and was behind, but would have my plates in a couple of days. A week later, no call. So I called Ellis and he said they could email me a new Temp. Tag (why didn’t Valerie do this??) Finally got tag and registration ( which showed late fee of $20, not my responsibility) but no title yet. Overall this AN location needs better management to succeed. I wouldn’t recommend it right now. Car only had one key, cost us additional $300 for second key. AN declined to pay for the second key

I don't ever leave reviews but feel I need to warn others!! Please go elsewhere!! I am dealing with a month long nightmare that still has not been resolved. If you buy/sell from them you can look forward to them not answering the phone. If you hit the jackpot and they do answer they will take your number and tell you someone will call you back. Don't waste your time sitting by the phone because they will NOT call you back. They will even give you phone numbers and email addresses that do not work. Everything out of their mouth is a lie. If you do make a deal to buy/sell plan to spend 1-2 days with them. They will hold you hostage. If you sell/trade a vehicle and it is financed don't expect them to pay it off. They will not and you will be left paying for a vehicle you no longer own. If all this sounds like a good time this is your place to buy a car. If not, please, please listen to me and go elsewhere!!! You would be better off going to one of those shady little car lots that are everywhere these days. They would be way more honest and easier to deal with. That says a lot!!! You would think going to a well known dealership you would not be treated like this. I want to help others avoid a horrible situation!! RUN, don't walk to another dealership!!! I have only skimmed the surface of what I have been dealing with. It is a horrible situation and I am in the process of getting outside help to try to get this whole ordeal fixed since Autonation will NOT help me at all. Save yourself from the frustration I am going through. Do NOT buy or sell from this place!!!!!!!!!!!!!!!!!

I think it depends on location. Had two experiences with AN - a 1 star at one location and a 5 star at another so combining into single 3 star. 1. Five Star: The most pleasant buying process I've experienced. Reserved vehicle online - able to submit virtually all paperwork ahead of appointment. Arrived, but car had hit recall list. They offered up alternatives and we ended up with comparable car for several thousand less than the original. Also threw in free window tinting. Great no haggle pricing, easy to work with. Fair value offered on trade. Did get pressured to buy extras from finance person. 2. 1 Star: reserved vehicle online. Showed up and told that it wasn't available, but offered up a replacement at almost DOUBLE the price - felt very bait & switch. After expressing displeasure, they miraculously 'found' one almost identical to original vehicle with same pricing so we began the paperwork on it. The finance offer however changed as the replacement vehicle somehow didn't qualify for same promotions. The $ amount wasn't that big overall and we negotiated it down a bit to make it reasonable. More pressure sales from Finance dept. When getting ready to drive away, noticed chips in the chrome that we didn't see before they washed & detailed it. They gave us a 'voucher' to get it repaired for free. When we tried to cash that in, the service dept told us that dealer didn't have 'body shop' and referred to area Auto Nation Shop to get it taken care of. Scheduled appointment and went to the area shop who said NOPE, they don't do those and sent back to dealer who kicked it around for a bit. Whoopsie the 'voucher' had a 30 day expiration date and so we just had to eat it. Also out paperwork was wrong - HALF of it had the wrong VIN which caused more issues getting that straighten out. Very disappointed. Am buying new car this week - will give AN a chance thanks to my first buying experience, but will walk if there is even the slightest hiccup.

After purchasing a 2013 Camaro, two months ago, my wife noticed that the car bounced hard over bumps, I drove and told her it was rear struts that were worn. She informed them of the problem and they were less then polite and wanted to charge a diagnostic fee and $200 deductible. I would consider this typical dealer non sense. Took care of the problem and will never go back there.

Came in to sell my car met with Jose he gave me printed quote said if I got a better offer they would beat it came back with the better offer and not only did they not meet it they offered lower. One day super excited about my car and the very next day like I was a bother. Not very good when you don’t keep your word. Anyway back to car max.

Bad service nobody wanna be responsible for anything, my truck when there for two months they don’t even touch it , sucks Service

RUN!!!! Stay away from these people! The vehicle had NO gas in it when my husband went to test drive it. So, he paid $30 out of pocket for gas and they wouldn't reimburse him. AAAACCCCKKKKKKK!!!!! I will NEVER buy a car from them!