AutoNationReviews of autonation.com

In dealing with the service department. I called in advance and made an appointment - the EGR code they previously diagnosed but could not get parts for -I was bringing it back for that service since the oil was now due as well. I detailed what was needed. I left my key in the dropbox with a list of what was needed on the car. I emailed a reply to their email about my service appointment. When I received a text from my service department contact, I gave him the same list of things that were needed And none of them were done. Aside from the oil change and air filter so I again repeated what I brought it in for. They charged almost $200 for hooking it up to their computer to tell me what was wrong was what I told them was wrong, I had also told them again that the infotainment system needed an update so they charged me another $200 to hook it up to the computer for that too. I ended up spending about $500 on an oil change and air filter because they’re quote for the EGR valve was $2400. And a two week wait and I had to pay in advance. Ignored other items on my request entirely as well. At this point I said no to that and went into pick up my car, I was sticker shocked with $520 when all was accomplished was an oil change and air filter and a software update. The service representative I dealt with was rather curt unapologetic and told me I was the one who refused service and they couldn’t service it without diagnostics (like the EGR valve was going to improve?) He had a lot of in-house awards all around his workstation, so they appreciate and reward his disorganized, crap communication and curt demeanor. So, if you go to AutoNation Chevrolet expect to have a similar experience, they will quote you $1500 in labor to replace a $400 part $200 twice to hook it up to their computer to tell you that it’s still bad just like last time when they didn’t have one available to order. Highly recommend you find anywhere else for service, I have a deposit for a new Silverado EV that I will be canceling as a result of my experience with the service department. Based on this and the last time I went there for service - I don’t understand how they have a star rating this high, seems highly overrated.

Charleston auto nation was great. Thanks to Andre and Trisha my experience was informed and easy.

Absolutely awful. Avoid at all costs! Any other ford dealer is better. Kim in finance is a moron until she finds out who you are and what you make. If these absolutely useless amateurs hadn't kept us waiting for 4 hours we would have walked. Amateur Kim blurted out my wife's monthly income to the entire dealership. Amateur Kim wanted to be my friend when she found out it wasn't a typo. Amateur Kim can't do math. Amateur Kim thinks she is smart. If you like your credit score and ask Amateur Kim not to pull your credit more than once, you went to the wrong place. Amateur Kim will pull it until you scream. She will even belittle you and tell you she made her millions, but then drop in her 27 years of experience, she will then belittle you some more and try any explain rudimentary loan practices to you. It was humorous. To recap: they treat you like an idiot, they lie, they treat you like an idiot and then they lie some more.

UPDATE: Since leaving this review, they have said they will NO LONGER DO BUSINESS WITH US because we left a bad review of them! What amazing customer service. Tiffany Gonzales refused to fix our car even though its recalled because they need the part to "actually fully break" before they'll actually fix it. Which is already ridiculous. But we made an appointment 3 weeks ago for this issue and she would never call us back about whether or not they have the parts. We have called several times and she will not reply. Horrible service always.

After waiting for Autonation Ford Scottsdale to fix my car for 16 days (yes they had my car for SIXTEEN days), they told me it was fixed and it wasn't. In fact, it broke down on the freeway. Tiffany, the service person, was nasty and never returns calls. She does not have the slightest understanding of auto repair or customer service. I left several messages for the manager, Keith. He NEVER called me back. Finally, he happened to answer his phone and he told me "if I didn't like how we fixed my car (they didn't fix it), take it somewhere else!" What a HORRIBLE place!

Purchased a 2017 Buick Envision from Autonation Dodge Ram Colorado Springs 3/1/23, I can’t even explain to you the headache I’ve had with this dealership. It is by Far the Worst Car experience I’ve ever had! Do not buy a car from this company. They lie, they don’t fix cars up to sell, they sell Unfixable Crap. After probably over 25 calls and emails to corporate, nobody has called me back. My car was dropped off 5/17 to be taken to an actual Buick dealership, well I called the 2 Buick dealerships in town finally track down my car, it’s 5/27, they haven’t even looked at my car. It was dropped to them after hours and they had no idea why or whose car it was. Meanwhile I have no loaner. This is sickening, I feel like such a shmuck. Anyway I’ll be there Monday morning to give ‘em hell, I don’t even want the vehicle anymore, just give me my money down back and buy back the pos. You guys need to be shut down!

Our experience with this dealership located in Orlando, FL was terrible. I could not be left alone to inspect the vehicle my best friend was Interested in purchasing. We could not even test drive it alone. We had to have a sales person with us for the test drive and he would not stay silent. I need silence in order to listen for any noises that could indicate an issue with the vehicle. Then they did ran his credit report over 10 times without permission to then deny himbfor being self employed. My advice, stay away from this place. There are many other dealerships who will not waste your time and lie to you.

DO NOT EVER DEAL WITH AUTONATION!!!! EVER!!!! I have purchased many cars before and I have never had a worst experience in my life. In December 2022, my husband and I were looking for a Jeep. I had seen one on their lot that looked to be a perfect match for what I was looking for. The first thing we told the salesperson, was that we were a couple of weeks out from moving back to Utah, from our one year stay in Arizona. We told every person we dealt with about this upcoming move as we knew that there would be titles, plates and the original contract that would be received after the move. Due to our jobs, some of our visits were done seperately to sign papers, test drive, ETC. On the final day, the paperwork person started to fill out the paperwork and told me that he would advise that we get some of the warranties that they offered, so that the vehicle could be protected. We were giving $30k down, so we thought at the time that we should probably have some coverage. At no time did this sales person tell me that he was tacking on an additional $11,000 in warranties (bundling). He talked in general terms of what would be covered for a seven year period. Saying often that I would get use out of everyone of them. He said that the difference in the monthly payment I would be making was an additional $50. He told us that all of the Loan documents, title, registration and plates would come to us shortly once filed. We again said that we were moving to Utah in the following two weeks, and gave him the forwarding address. Not one piece of communication came to us. We called, we emailed and now we are going the route of the BBB and a lawsuit. We looked into the coverages that were sold to us and MOST cannot be used outside of an Autonation dealership (never knew this or we never would have considered) and the closest one to us is in Vegas, over 500 miles away. So they knowingly pushed something on us with vague terms, not usable, never told us the full amount of all coverages and now we have been completely scammed. DO NOT DO BUSINESS WITH THEM. They rushed us through the process, knowing full well that there would be no way for us to get a refund. Now we have $11k worth of coverage that we cannot use and they sold it to us knowing that was the case. We have tried to get copies of the loan documents and we cannot even get our calls returned. We have emailed the warranty companies to get refunded and get no answers. We had to get our own title and registration once in Utah as they never sent us anything that we paid them to get for us. I know that bundling is illegal, but this is not an experience that I would wish on anyone. I will keep going until I get a full refund for the warranty, as it was sold under false pretenses, and without my having the knowledge needed to make the decision properly.