AutoNationReviews of autonation.com

I had a bad experience with Auto Nation When it come to the service and warranty They are not covering anything which is upsetting and misleading.

Dear AutoNation, I hope this email finds you well. I am writing to express my utmost disappointment with the unprofessional conduct that I recently experienced at your dealership. My intention is not to vent my frustrations, but rather to bring to your attention the negative experience I had in hopes of preventing similar occurrences in the future. On 09/20/2023, I contacted your dealership expressing my interest in purchasing a used 2017 Lexus 460. Following our initial conversation, I promptly reached out to my credit union and requested them to issue a check for the said vehicle. Concurrently, I informed your dealership that certain information was required to complete the process. Unfortunately, despite my repeated attempts to contact your dealership to provide the necessary details, I received no response whatsoever. However, to my surprise, during this period of silence, I was repeatedly assured by your dealership that the car was secured and would soon be mine. Regrettably, my hopes were shattered when I discovered that the vehicle had been sold despite the assurances I had received from your dealership. Such actions not only demonstrate a complete lack of professionalism but also undermine the trust that customers place in car dealerships. I am left feeling extremely frustrated and let down by this disappointing turn of events. I write this email not solely for my own sake, but as a word of caution to potential buyers. It is essential for individuals to be aware of your dealership's practices so they can exercise caution when conducting business with you. I implore you to take immediate action to rectify this situation and prevent a recurrence. I believe it is crucial for your dealership to evaluate your internal processes, particularly in terms of communication and customer service. Improving these aspects within your organization will not only enhance customer satisfaction but also contribute to a positive reputation within the industry. I sincerely hope that this email serves as a catalyst for change at your dealership. It is my hope that no other potential buyer will have to go through the same frustration and disappointment that I have experienced. Please take this matter seriously and initiate the necessary measures to ensure that future customers are treated with the utmost professionalism and care. Thank you for your attention to this matter. I expect a prompt response and a resolution to the issues raised. Time is of the essence, as the reputation of your dealership is at stake. Yours sincerely, Out of state customer

I had a great experience with my lease and its ending soon so I'm going back and going to purchase my car from them. Always excellent!!!

I was looking to buy a vehicle cash over 50k total OTD could never get an straight answer on the total from the sales clowns from AutoNation Houston just Glad never started the purchase at all STAY AWAY from this place..

All was great until my credit card bill came in and they had charged me 18% more than my internet order showed and my invoice showed. No explanation. Not trustworthy. Check pricing carefully. Loved the parts but left bad taste.

Auto Nation 225 N Semoran Blvd Winter Park FL 32792 5 hours wait with an appointment for a oil change is unacceptable. It’s obvious that they have sold too many cars for the size of their service department. This is a scam, there is nothing free about wasting a day for a free oil change. I’m planning on contacting the Florida Business and Professional Regulations Dept. I think an attorney can get a class action law suit with this scam. The managers I have ask to see never show-up or return calls. Ralph

Can't give less than one star ! I ordered a part on 8-4-2023, a shipping label thru Fedex created on 8-18-2023. Fedex has never picked up the shipment, there is no customer service to speak with. I called the number on my bank transaction 954-769-3273, it gives another phone number and states the mailbox is full. This entire company is a huge scam

Horrible, Horrible, Horrible Stay away from this company, they don’t have parts, they just take your money!!!