AutoNationReviews of autonation.com

I purchased a 2018 Alfa Romeo giulia from here about 5 months ago and I am now finding out the car needs a new engine. Ever since I purchased this car it’s been problems with the car and also the service department/dealership. i was told the car had gotten an oil change , serviced and new brakes were put in. Within two weeks the oil light was on and the breaks were squeeking. I brought it to the service department where I was then told that they did not hear any squeaking so they would not change the brakes. I then brought it to Alfa Romeo, Larchmont, where I found out that the brakes were actually warped and never had been changed. I also found out the oil change had not been done, and actually the oil was 4 quartz over. When I then brought this problem to the service department attention they told me they would do the oil change, which for the second time they actually did not do, they only let out oil which then brought the oil too low, which is unsafe for the engine. Also the engine light would come on and off, I brought it to service department attention but I was told they cannot look at the car If the check engine light is not permanently on, “ AutoNation policy “. Fast forward 5 months I find out the car needs a new engine and I am out of my warranty with autonation. They refused to service my car and nothing has been done.

The purchase experience was fine. But the aftermath was a disappointment. When buying a car from AutoNation St. Louis, make sure you are happy enough with the car that you don’t need any follow up work. Make sure it does not require a return visit. Return visits and follow up maintenance are an afterthought for these guys. They want to move as many cars off the lot as possible and won’t fulfill their agreements. I realize this is typical for any used car dealership, but AutoNation St. Louis is no different. So be mindful of this when you shop there. - My car buying experience worked out well. In one day we found a car, worked out the financing and left the lot with a car we love. Deangelo was our salesperson. - There was some cosmetic work that sill needed to be done. AutoNation St. Louis agreed to cover up some small paint chips and scratches in a follow up visit. - I dropped the car off to get the service done. I was out of town for a week. This gave them plenty of time to wrap things up. I spoke with 2 different individuals and we agreed on the pickup date. One was a member of the service department. When I dropped off the car, we did a walk around and she confirmed they were good to move forward. - I called the day before pickup to make sure the car was ready. The person I spoke with said the manager was out of town. She didn’t know too much. It was a fishy conversation and I could tell they hadn’t done the work yet. - The next day, I called ahead before driving a half hour to pick up the car. Turns out it was sitting on their lot all week and no one touched it. FAIL! - The Service Manager was out of town. I spoke with a couple different people. Ended up on the phone with Rich, a Director from a different department. Rich pushed it through. By this time my window had closed, so I picked it up the next day. - Upon inspection of my car, they didn’t make all the cosmetic changes agreed upon. Rich explained that this was never possible because it required body work. I really wish Rich was around to tell me this during the sale. I needed my car, so after some back and forth I decided not to play hard ball. So I left the lot pissed off. BAD EXPERIENCE WITH AUTONATION ST. LOUIS. The quality of customer service drops once you roll off the lot. And they don’t honor their agreements. BONUS ISSUE: Everyone says they’ll fill up your tank before you leave. Deangelo threw this in as part of the sale. Rich said he’d fill up my tank to make up for the service issues. Listen, I can afford my own gas. But if you’re going to offer it, then you should do it. I had to remind Deangelo a couple times. Rich never did! LOL

BEWARE same order can be charged twice by referencing same order and delivery details .. your Bank will consider it a valid charge . I informed Auto nation but they have completely ignored me.. my next step is to take them to small claims court

I’m still waiting and I asked for the service manager and he keep walking

Nearly $700 wasted and the car is in worse condition! The technicians are unprofessional and the customer service was far below average! They ruined a birthday gift, and soiled the holiday season. I purchased a front/rear brake pad service on Dec 5th, as a birthday gift to my girlfriend. The brakes were squeeking loud and in need of repair. The first technician came out and ran diagnostics. He said everything looked great and we only needed to do the brake pads. Once he left, we took the car out for errands. An even louder and more aggressive screeching started! We immediately called back Autonation Mobile Service / Repair Smith. They scheduled a same day appointment, in which they cancelled. They proceeded to cancel again for two more days, until finally arriving Friday the 8th. The new technician gets in the car and "claims" he can't hear the VERY LOUD SCREECHING. - He literally lies to my face and proceeds to troll us like it's a game. The entire WORLD can hear the screeching, aside from him of course! - After I called him out, he continued to lie and says he could hear the belt winding, but not the very LOUD brake screeching. He spewed some more nonsense, and then suggested we purchase a rotor service from them! Told him to leave and proceeded to file a complaint with the company. This was an absolutely insane experience. Please do not let them anywhere near your vehicle. Contacted customer service for a full refund, as I will now have to spend more money and time at a different shop! Update: Customer service called and offered "OEM" brakes pads as a resolution. They insisted, I must have ordered the incorrect ones and completely ingored that a poor service was done on the car. Absolute Scammers!

Brought in new 2023 BMW 840 i for recall and oil change. Digital key was recalled for repair. Left car entire day as requested, then go to pick it up and find they didn't have the digital key card. I had to schedule another full day repair. Requested a receipt, and spoke to three different people, left message with Jarrod Brown for him to call, and got nowhere. No call back. No receipt. Nor reschedule for repair. Zero. Hung up by someone twice by their "accident". Crazy that they have NO PERSONAL SERVICE. Luxury? Really? It's a JOKE THERE!!!

I made an appointment at AutoNation Hyundai months ago for an oil change and tire rotation. A week before my appointment, I bought new tires. I thought I was still under the maintenance contract so I didn't think about the tire rotation. I didn't know that I wasn't under it until after the service was complete. The service adviser mentioned the new tires when telling me that I needed an alignment before they started work on my car. So he knew that my tires were brand new. At no time did he ask me if I still wanted the rotation. So I was charged $92 for something that I didn't need. In addition to that, my service ticket states that my tires "need attention soon". No, they don't. So why say that they do? Are you trying to rip people off? A few days later when I opened my hood to change my air filter, I noticed the cap to the washer fluid container was left up and it was almost empty. I'm not surprised because when the tech drove my car around, he sat in my car a while on a personal call. I know that because I was standing outside and he was still on it when he got out of my car. So I assume he was too busy talking on the phone to pay attention to what he was doing while supposedly completing the multi-point inspection. And it's probably also why it took three hours to complete my service. All of this is in addition to not being able to use the service contract that I paid extra for when I bought the car. After telling me over and over that I didn't have one, the service adviser finally found it but kept telling that he had to wait for approval. I was so ready to get out of there I went ahead and paid for the service. I should have known better than to buy another car from AutoNation Hyundai. I've always had trouble with them.

There's a reason they ask you multiple times to leave a review before you even leave the dealership. I purchased a truck with an extended warranty on May 5, 2023. The salesperson was great! The rest of the experience has left quite a bit to be desired, starting with financing. I was quoted an outrageous APR; when I inquired as to why the rate was so high, I was informed it was due to my credit score. Interesting...I have excellent credit, and I was already pre-approved through multiple other lenders at half the APR I was quoted at the dealership. The finance rep informed me I couldn't use my lender of choice, as they wouldn't approve the loan. After I insisted they send everything to my lender, the loan was approved. Fast forward four months. I contacted the extended warranty company to request the remaining coverage be cancelled and a prorated refund. I was told I had to contact the dealership directly. After finally getting someone to call me back after multiple attempts, they requested I email documentation necessary to cancel the warranty. My first email was sent 9/22. I followed up on 9/26. No reply. I followed up again on 9/29. No reply. I escalated the request to the general manager. I followed up on 10/10. No reply. Again on 10/19. No reply. I called on 10/19 and spoke with the GM, and was informed the process takes six to eight weeks. I followed up on 11/27, nine weeks after my initial request. No reply. On 11/30, I called the dealership and requested to speak with the GM. After waiting on hold for ten minutes, I was informed the GM was in a meeting. I requested he return my call. He didn't. On 12/1, after eight emails and a multitude of phone calls, I have yet to hear anything from AutoNation or any of its employees regarding the status of my request. I have also not received a prorated refund. Unless you enjoy being strung along and outright ignored for months, including by management, you'll likely want to shop elsewhere.