AutoNationReviews of autonation.com

Stay as far away from this dealership as possible. The service BEFORE the sale was excellent, the service AFTER the sale has been horrendous. We have, in writing, from them that they were gong to cut us a spare key fob (car only had one). Well, that was three weeks ago and they've been giving us the runaround since then (thank God we have it in writing). The writing said they have 30 days to provide us with the fob, and I bet they're TRYING to wait for that 30 days to expire. Well, we have all of the communication proof that we've been asking for this for weeks. We have spoken to Chris, Mike, two JJ's (a young lady that sold us the car and a male by the same name), and Tracy trying desperately to get this key cut and all of them seemed to be trained to give us the run around. They told my nephew to go to their Chrysler dealership today (Monday the 19th) to get the key. Well, he drove 42 miles round trip, only to be told they knew nothing about him coming in for a key fob. This is TOTALLY unacceptable and unprofessional. My niece got them to give her the number to the key folks directly and they told her she could’ve called them initially! NO ONE, I mean NO ONE at the dealership ever told us we can call and make an appointment directly with the key guys, so that was great to know THREE WEEKS LATER. No one at this dealership has a clue how to conduct business after the sale and we will never, ever look in their direction for our next car. We paid cash for the car AND bought an extended warranty to only be treated like we didn't but a thing and spent four hours there. We were bamboozled initially but after the fact, they don't give a crap about their customers AFTER they've made the sale. We're willing to do WHATEVER IT TAKES to get what they promised us IN WRITING no matter how long it takes. Businesses can't get away with this unscrupulous behavior and we'll get what we were promised. Please ignore any positive reviews we gave because now we know what they’re about. I'd rather buy from a buy here pay here type place than deal with these clueless folks. Please check other platforms for the same review.

If I had known, I would only be given one key it would have been a non-starter. Sales did not tell me I was only getting one key until the deal was done. Oh! You will get it in the mail in two months. Actually, you have to call Toyota and ask where your key is and then get in line and go to the dealer parts dept to get it. Sales was ok but the paperwork is still being resolved (unknow Title and Registration issues). I suggest you do not do the electronic signature and spend a full hour reviewing all the paperwork line by line and ask questions. If you don't like the answer, ask for clarification in writing. All items you decline write decline in large letters on the document and sign it. Never got a zero balance statement as I paid cash. Everyone was courteous but do not rush through closing like we did. Pain is good. Easy way is not always the best way to do business. I have bought at least 5 Vehicles from them and traded 3-4 Toyotas in on purchases. If you are price shopping, get a quote from them first! Standard procedures are 3 quotes!

Plain amd simple,DONT GO THERE!

DO NOT SHOP HERE I regret to share my deeply unsatisfactory experience at AutoNation Buick GMC, specifically with Nick Sandberg. I attempted to buy a vehicle in cash, and everything seemed promising until they insisted on proof of my "authority" to make the purchase under a business. Despite being legally listed as CO Owner on our bank account, they encountered issues verifying my authorization. They pulled our articles of incorporation, which, according to legal advice, do not specify signing authorization beyond the listed owner. In an attempt to comply, I consulted with and provided a legal statement signed by all necessary parties upon the dealership's request, but they failed to specify the required format until less than 10 minutes before my arrival. After multiple visits, they eventually demanded a company letterhead for my statement during my final visit. I would have provided all the “necessary” material if they had simply spelled it out. These requirements seemed entirely unnecessary and were deemed excessive by both my banker and the fleet manager at Chevy, whom I consulted on the matter. This ordeal has been frustrating, extremely time-consuming, and, in my opinion, reflects poorly on the dealership's understanding of what proves signing authority. Regardless of their policy, they should have provided an outline of what they deem “adequate authorization” before I drove from the mountains multiple times. This will be a great topic to discuss on The Troubleshooter Show.

BUYER BEWARE!! I purchased a used vehicle from Auto Nation in Lone Tree. The sales portion went well; no complaints. However, I live three hours away and picked up my vehicle and started heading home. I noticed the air in the front left tire was low. When I got back I took my car to my mechanic to put air in the tires. He was unable to put air in the tire as it had "Fix a Flat" product in the new tire. I drove this car over Vail Pass in a snow storm. These types of tire sealants are temporary fixes and not to be driven 175 miles! The lack of disclosure about this put me at risk as there is no spare for this car. My mechanic had to clean out the Fix a Flat material and replace the stem. Managment knew the tire had been flat and a tire sealant product was used as the General Manager had been driving the car and he's the one that got the flat. I found this situation extremely unprofessional. To add insult to injury a few days after this incident I went to start the car and the battery was dead! I was informed that the battery was the original (5 years old) and should have been replaced based on their multi-point inspection process.

I purchased a previously owned Ford Expedition XLT from AutoNation Ford (sold to Greico Ford of Delray Beach FL) I asked several times about any accident - as there was overspray on back drivers quarter panel. The sales associate assured me there was none - relayed (para phrase) “ this is an existing customer- trades between 50-60,000 miles ALL service is done by their dealership.” I kept pushing -he called the sales mgt and GM - they showed up with a Carfax - sure enough- numerous services were listed - an NO accident. I purchased it - on the drive back across the state - the SUV bounced all the way - the brakes ground - I called and was told to take it to AutoNation FT Myers - that service manger drive it came back and said “this vehicle should never have left the lot let alone be on the road” they replaced 4 struts - brakes all around - on a vehicle that listed 58,000 miles over a 5 year span. This vehicle was purchased to tow a trailer trailer for my cancer ridden wife that wanted see the USA before her death. 2000 miles later the engine blew!! Now the vehicle with NO accident- cracking and chipped paint began on the back quarter panel at gas receptacle- $6700 quote by national repair company to fix “no accident”. I contacted the state of Florida AG - they were great involving DFMV - I contacted AutoNation thru the customer service line - that associate was GREAT and called me getting the same details above - she then sent an email stating the Market President Had it and was investigating- I’ve heard nothing since before Christmas even after me emailing them last week. I feel taken by fraud using a noted CarFax to hide accident

Found a car at the dealer. Went out and looked at it on Friday and did a through walk around. Contacted associate on Saturday saying I wanted to purchase and all was good. They were closed on Sunday so went by Monday after work and they told me it was sold already?? Wasted time and money driving to and from with no explanation. They are one Big disappointment!

scammers. I ordered two Landrover parts. Wait two weeks for the shipment, never happened. I asked for a refund and three weeks passed. They keep on sending the same kind of automated messege and difficult to reach them via phone as well. Very bad experience and don’t you dare to place order.