Auto Glass NowReviews of autoglassnow.com

Today, I had a great experience at the Medford,MA location at 294 Harvard St primarily because of the staff, Kenny who is the manager, Jhoan who was the main installer of my new windshield, and Hiram who went to pick up the new windshield. I had rescheduled my previous appointment from October 23 in No. Andover (when I found out there were closer locations to my home) to today at the Medford location. Soon after I arrived this morning, Kenny realized that the glass for my new windshield had not been transferred from No. Andover to Medford when the appointment was changed so the glass was not available to complete the job. He reviewed the options and we agreed that one of his staff would drive North to pick up the new windshield so the job could be completed today as planned. During the wait, Jhoan prepared my car so the actual installation was brief and efficient. He took much care with the stickers and sensors on my old windshield and managed to salvage everything so nothing needs to be replaced. Kenny kept me informed on how everything was progressing. Because of my longer than expected wait and any inconvenience, they installed a new set of windshield wipers that were much appreciated. The Auto Glass Now appointment system clearly needs some work to improve both accuracy and efficiency. Customers should be informed about locations closer to where they live. On the other hand, Kenny, Jhoan and Hiram make a very good team at the Medford, MA location. They are well informed, personable, efficient, and hardworking. I would not hesitate to recommend them to anyone. Peggy Crawford

I would like to start off that The receptionist Dottie was very unprofessional. I got my windshield glass replaced on September 29, 2025 made a warranty claim on September 30, 2025 which I never got a claim number until I went to the location so they can see the claim on October 1, 2025 very unprofessional . They said they didn’t damage my vehicle and clearly I have pictures. They taped my windshield all the way up told my wife if we have any molding issues around my windshield please come back. We have a lifetime warranty, but failed to tell us that they damage our trim and our molding They scratch my paint and they said they did not do it. That wasn’t the outcome I was expecting after the technician mentioned, he been doing glass installation for over 35 years. I asked for a district manager number. They said they’re not allowed to give the number out which I know he has an office number to be reached on very, very, very very unprofessional. I called customer service very unprofessional. I went there because they did one of my vehicles over 10 years ago and I never had an issue so that’s what drove me to go back but will I referred them to anyone right now no Will I go back hell no……. if I can give zero stars based on customer service, I would. just simple conversation would’ve fix the whole thing when it happened during installation always let the customer know what’s going on. Don’t try to cover up because it’s never a good outcome.

I had a truly frustrating experience with Auto Glass Now. I arranged for a windshield replacement through my insurance at my repair shop. The technician initially refused to work under an awning due to weather concerns, causing delays and hassle. Eventually, we moved the car indoors so he could proceed. However, after the installation, I later discovered that the moonroof liner on the passenger side was damaged. It looked like it had been physically pulled or torn, with visible marks. When I reported this issue, Auto Glass Now provided no meaningful resolution. They are just planning to pass me around from corporate customer service, to manager so they can then say well the technician says he didn't do it. Essentially leaving me with a "he said, he said, she said" situation between myself, the shop and their technician. In the end, I'm stuck with the damage and no accountability from their side. Overall, the lack of customer service and refusal to take responsibility for the damage is unacceptable. I strongly advise others to avoid using Auto Glass Now.

Damaged my internal mirror housing and was told id hear back from them and I haven't.

DO NOT USE THIS COMPANY........... They replaced my windshield in my new vehicle and the next day it rained and yes it leaked all over my dash. In fact it rained the next two days so I spent untold time trying to not have my dash ruined. I called and got someone that said they would contact the manager who never called me back because it was "the Weekend". So on Monday i was on the phone and it took forever to get the manager of the Maple Shade, NJ location on the line. finally he agreed to to "FIX" the problems and to bring the vehicle back in which i did. well the very next rain the windshield leaked again worse than the first time. long story short after many phone calls they agreed to replace the windshield and would give me a credit for the problems. Here we are months later and a number of calls to manager i still have not received the credit promised.

Horrible customer service. The receptionist literally argued with me on the model vehicle I have, then she hung up on me. Then when I called back, she hung up on me again..

DO NOT USE THIS COMPANY! Their conduct has been atrocious! They caused significant damage to my vehicle during a simple windshield replacement by ripping a chunk out of my leather dashboard, leaving multiple deep gouges from removing the windshield. They also installed the incorrect windshield and flashing for my windshield, it looked so bad. The flashing was all wavy and coming out at the corners, it was bad. I called to complain about it and thankfully they did replace the incorrect windshield. Upon coming to redo the incorrect windshield. Their tech at that time, also chipped both sides of my exterior paint by using a tool to adjust the rubber flashing around the windshield. I watched the employee damage my paint and I said to him at that time, do you see you just chipped my paint? He said ugh yea, call the shop manager and report it. And he left. Imagine having an attitude after damaging someone’s car. I didn’t ask for any of this, just a windshield replacement. The company acknowledged the damages and asked me to send in 4 estimates to repair it. They didn’t respond until I sent a legal action email, then I got a response for a tiny fraction of the cost to repair the damages and strong agreement for me to sign to keep this hush and forfeit my rights for anything! I could not agree to the fraction of the repair costs and offered a fair middle ground. At least a counteroffer to resolve this quickly and amicably. They’ve since seized all communications with me, forcing me to pursue legal action. This has turned into an absolute nightmare. Please use a different company they must delete their reviews because I thought it was a decent company based off the reviews but that is far from the truth. Save yourself the headache and damage to your vehicle and choose another company!

I had the most infuriating experience attempting to have my windshield repaired by Auto Glass Now. I blocked off the 8:00-12:00 timeline they give you, and when 11:45 rolled around with no word from the tech, who was supposed to let me know his ETA, I called to find out what had happened. I could NOT get ahold of a live body for the longest until finally "Greg" answered... and he was in Houston! I'm in Austin! He connected me with "Gilbert," who was very nice and understanding... but also at the Houston location! It seemed no one in Austin was answering calls! Gilbert was kind enough to get me scheduled via computer for the next day, again for the 8:00-12:00 timeframe. To my total disbelief, it was deja vu...again, no tech showed up, no one called, no Austin rep even initiated communication with me! Any and all communication was initiated by me except for a CONFIRMATION text I received the evening before saying the tech would arrive between 8:00-12:00 the next day! I called and once again Gilbert answered. He put me on hold while he got in touch with someone "higher up," and said they would be calling me back. Nope. To this day, 3 days later, I've never gotten a call, no explanation whatsoever for the TWO "No Show" appointments that wasted my valuable time. How they stay in business being so unprofessional and neglectful of their customers is beyond me. I notified State Farm and had another company come out THAT SAME DAY. The experience with them was totally opposite from Auto Glass Now--they initiated communication several times to keep me apprised of their ETA. The tech, "Joe," was so professional, kind, and down to earth. He and their office person both went above and beyond. Use Auto Glass Now, Austin location, at your own risk. You've been warned. (One star because I can't give 0.)