Auto Glass NowReviews of autoglassnow.com

AFTER THEY REPLACE THE FRONT WINDSHIELD, MY SAFETY FEATURES NO LONGER WORKED. AFTER ACKNOWLEDGING THE SAFETY FEATURES NO LONGER WORK. I WAS TOLD THEY DON’T KNOW WHAT TO DO BECAUSE THE DIAGNOSTIC REPORT SAID EVERYTHING WORKED FINE. I BOUGHT THE CAR BACK AND THEY RAN ANOTHER DIAGNOSTIC WHICH AGAIN STATED EVERYTHING WAS FINE. I HAD TO PAY ADDITIONAL MONEY $615 TO THE DEALER TO BE RECALIBRATED. SENT AN EMAIL TO THE “CORPORATE OFFICE“ AND I HAVE NOT HAD A RESPONSE YET. I CALLED AUTO GLASS NOW CUSTOMER SERVICE AND THEY DON’T HAVE A PHONE NUMBER FOR CORPORATE OFFICE.

The worse service I have ever experienced. I called on Wednesday 4/23/25 to schedule an appointment to have my drivers side window replaced it had a crack. They scheduled an appointment for the next day Thursday between 8am and 5pm. My husband took the day off to wait for them. I called them a couple of times that day to make sure they were still coming and was told yes. Well, they never showed up and never called to say that they would not be there. Frustrated I called on Friday morning and asked why the technician didn't show up or call. They couldn't give me a reason. They told me they could reschedule for Saturday. I said unacceptable I want them here today. The arrived at 4pm on Friday! The technician took the inside of the drivers door apart took out the broken glass only to realize he had the wrong window. He had the passenger side window not the drivers side. He told my husband he would be back on Saturday with the correct window. Meantime, I have been on the phone with the manger explaining how unhappy I was with the service. The inside of my door is now in the back seat of my car and my window is sealed up with plastic. Saturday comes it is pouring rain and windy. I call them first thing Saturday morning to make sure they are still coming. The girl in the office told me the technician was going to pick up the window now and be on his way. Got a call 15 mins. later the parts department is closed on Saturdays. I said shouldn't you and your technician know this. Needless to say I had to wait until Monday to get my window replaced. was with out a car for four days! I would never go back to this company again.

If y'all need a windshield replacement DO NOT go to Auto Glass Now in Fort Smith. They had the best reviews on Google so I'm shocked that this was our experience. We dropped my car off on Friday to get my windshield replaced. Right before we left we noticed what appeared to be chips in the glass. We counted over 20 surface chips in the glass. Levi (the manager) confirmed these were surface chips & offered us $150 back or a replacement windshield. We asked for the new windshield. We dropped my car off AGAIN on Monday morning for the replacement. When my car was ready to be picked up they called my husband & let him know there were at least 10 chips in this new windshield & only offered to replace the windshield again. We took my car AGAIN on Tuesday. My husband inspected the glass before installation & everything looked good. Well guess what?! When we go to pick it up the windshield has at least 4 chips in it... The auto windshield wipers are also not functioning properly despite the vehicle being calibrated after every installation. My windshield has been replaced 3 times in less than a week & they have not offered to refund us the full amount so we can take our business elsewhere. Levi was starting to get agitated & offered us no solution so my husband just left. It makes me wonder how many other customers have left with chips in their NEW windshield & just didn't notice. We contacted corporate a few days ago to see if they would offer us a solution but we have yet to hear back. Overall, a very unprofessional company & experience but I guess that's what we get for giving our business to a franchise. I've been referred to Mr Auto Glass in Fort Smith by countless others. I will take my business there in the future.

the worse company i ever went to for a windshield so unprofessional had a windshield put in on my 2025 Honda.... and waited forever for it also when they finely put it in the came back the late afternoon to recalibrate it. and the person did it wrong. my wiper was banging on the side of the windshield and washer fluid part was not put back. They sent someone out to fix it and they scratch my glass and made a in hole. when I called to have a new windshields put in since this was there fault and i was told by a manger that its warranted and would be no problem! well they said no we cant do that trying to say its my fault and was clearly not! woman on the phone made me so upset i started crying>>> so please don't do business with this company. Medford mass. location

Abysmal. Cancelled appointment, took a further ten days to arrange another, missed work, my van ran out of MOT, made a complaint, very poorly dealt with. Possibly one of the worst companies I have dealt with

AGN Glass LLC aka Auto Glass Now in Tampa, FL: Crack in windshield, my insurance called them to schedule repair. My insurance agent tried repeatedly to get someone at AGN on the phone, but each time they called, the person at AGN picked up the phone and hung it up again without answering. Finally after five tries, my agent got AGN on the phone, and the very rude representative at AGN said, "We are way too booked up right now to take any new jobs, please stop calling us." Then they again hung up. The next morning, I received a text from AGN Glass LLC, "AGN has received your glass claim and would like to schedule an appointment, please call us." I did and told them about my experience. Angela could not have been nicer and more apologetic, but too little, too late. No problem, AGN, if you don't want customers, that's fine with me. I went with Bishop Auto Glass and they have done a fabulous job, very polite, professional, and most of all, they want my business. Seems they like customers. Total Epic Fail. Wish I could give negative stars.

My windshield was scheduled for replacement on Friday, March 21, 2025. I took a day off from work for this. They were to arrive between 8-10 am for the repair. Around 8:15 am I got a call saying they couldn't come to do the repair and could I reschedule? Uh, NO! Super unprofessional imo. I notified State Farm of the issue and used a competitor to get the work done without incident.

Auto Glass Now 7613 E Harry St. Wichita Kansas 67207 Buyer Beware, windshield cracked within 3 months, was told they don't cover roadside hazard. I've had cars that never cracked in my life, but their replacement windshield didn't last three months. Y'all been warned.