Auto Glass NowReviews of autoglassnow.com

Had my windshield replaced. Being there on time after to 20 text messages about my appointment. Employees were late. The main one was the lady named Robin. Who to me is in the office and should be a good example for the men working there. Then I’m sitting for about 45 mins to find out they got the wrong windshield. Which they went to Little Rock and picked up. Cost me another hour of my time. I work nights 4:15pm-5am so showing up on at 8am on time, I needed to get some sleep. Which didn’t happen. So yay should be great at work tonight. Then I know they say in the fine print that glass particles may be in your vehicle. Yea there was. A lot. Not sure why you wouldn’t wanna make your work look good. And cleanup. It was everywhere. Not to mention I clean my vehicle and always spotless. Getting dirt everywhere from your shoes all over the inside sides of my vehicle and leaving it is uncalled for. Not to mention you can tell my windshield is slightly off center with the camera system for the security features In the windshield. But not bad enough for me to come in and deal with all this over again. Then as I’m leaving to pay. I find out the quote left in my voicemail and over the phone. Was now more. Which they did fix. But maybe I’m expecting to much. But usually when there are issues and problems, a business gives a little bit more of a deal for your troubles. They didn’t even offer. The lady Robin actually seemed to have a bit of an attitude. Anyways maybe I’m expecting too much out of people and businesses. Others may have had great experiences with this company. But I didn’t with the store. I hope they take this constructive criticism and make there business better. I personally won’t use them again.

Bait and switch. Promised me a OEE windshield but they were going to install a OEM at the shop. I appreciate the honesty at the shop but the online sales guy tried to scam me. Go somewhere else that can be trusted.

Absolutely awful experience. Was told I was going to be called back on 3 separate occasions and never received a call back. Then when I finally had an appointment set up, not only was the technician hours late, they picked up the wrong window. Needless to say, I went with another company.

I arrived about 40 minutes late for my 8:00 a.m. appointment and fully understood that my delay could affect the schedule. I also let the staff know that I would be waiting while my windshield was replaced and was prepared to wait as long as necessary. The technician told me he would begin working on my vehicle but would stop if the 9:00 a.m. appointment arrived. That was completely understandable. However, he also made a point of reminding me multiple times that I had been late on two occasions. I acknowledged my mistake and wasn’t expecting special treatment, but the attitude and repeated comments were unnecessary. Customer service matters just as much as the quality of the work. A professional explanation of the scheduling impact would have been sufficient. Because of this experience, I’ll be taking my business elsewhere.

Called and made the appointment for an AM repair for my windshield. They never showed up, was told I was imagining making a AM appointment. Was informed at 3:30 with a missed call telling me that the appointment was canceled and that "I" needed to reach out to reschedule. I do scheduling for a company, your customer service and client communication sucks! I tell my clients the day and time of arrival when they schedule. The young man I scheduled with was good, the experience crashed after that.

They charge way too much and don't price match. The other company offered new wipers and A Rainx coat for 262.00 this place was almost 400 dollars and no wipers or Rainx. Do better guys.

The lady I spoke with on the phone at autoglassnow on Glenston ave in Springfiled MO was very friendly and was able to get me scheduled for a windshield replacement. She originally offered me an appointment that same week, but I wasn't available, so we scheduled it for the following Friday at 3:00 PM. During the week leading up to my appointment, I received multiple text and email reminders confirming my 3:00 PM Friday appointment. My wife and I drove 1.5 hours to Springfield for the appointment and arrived at approximately 2:20 PM. When we checked in, we were told they would not be replacing my windshield because they only work on a first-come, first-served basis for customers who drop their vehicles off before 2:00 PM. I was told I would have to reschedule for another day, drop the vehicle off, and wait in line. I explained that I had a confirmed 3:00 PM appointment and had received multiple reminders. The employee told me that the booking agent sometimes gets confused and schedules appointments incorrectly. Unfortunately, this meant taking time off work and making a 3-hour round trip for nothing. Because of the inconvenience, I chose to schedule the replacement with Safelite instead, even though it cost more. I understand that mistakes can happen, but if your company does not accept afternoon appointments for windshield replacements, your scheduling system should not allow them to be booked. This experience cost me time, fuel, and lost work, and it was very disappointing.

I set an appointment for Monday I got a vague text about my Monday appointment. at 10 I called them then I got a text from installer saying windshield was damaged and they would have to reorder it and should be able to get it by 3 if they could get it on truck for today. He said would bring it first thing Tuesday morning again didn't hear anything til I called at ten and they said they would have him call me.again no call no text.called again woman who answered said again that someone would call me.again nothing,finally I received a call saying they had been trying to get ahold of me all day and could not do my windshield again and it was blamed on me and my phone like all others show who calls and the times. They never tried and lied about trying.i told them they lied and wasn't going to do business with them and they were untrustworthy....very poor people skills and no dependability. Won't recommend