Audien HearingReviews of audienhearing.com

Talked to an associate on the phone and he were great. So helpful with deciding on which hearing aid I needed. Waiting to receive my new hearing aids. Can't wait.

I have moderate hearing loss in both ears along with loud tinnitus. I have been to an audiologist but could not afford the exorbitant prices of name brand hearing aids. I have no insurance to cover any portion of hearing aids. So, I opted to try over the counter hearing aids. I have tried several, as well as the cheap hearing amplifiers (which do absolutely nothing to help). I have tried in the canal and behind the ear (BTE) aids. I have tried Sony, Jabra, Bose and a few off-brand ones. I then had the opportunity to try these Audien Ion BTE rechargeable hearing aids. Now these come in at just under $500 for a pair. I have positive things to say about these, but let’s get the negatives out of the way. They have no app. They do not have Bluetooth. You’re not going to be able to answer phone calls or stream music with them. You will have to adjust settings manually using the buttons on the aids. They do not have what I call “active” noise cancellation (more on that in a moment). But this is why they are this price instead of double, triple or even quadruple that amount, or more. I prefer in the canal aids since I sometimes wear reading glasses and the two do not always mix well. I prefer the in the canal as they are much more discreet than BTE aids. Having said that, these are barely noticeable, and some people take a very long time to notice them, if they do at all. But such is life, and I would rather hear than worry about vanity. I sent all the others back for refunds since they fell far from meeting my expectations for those prices. The closest I came to keeping a pair was the most expensive ones I had purchased: the Jabra Enhance and the most expensive model at that. The Jabra Enhance cost me almost $2,000 and that was after a $300 discount. I was still having trouble with conversations with the Jabra aids. Their doctor assigned to me did our Zoom call that they provide. She just flat out told me that no adjustments could be made to my settings that would help and to just get a refund. I did not feel that she/doctor was even interested in helping me and the way she presented herself on the zoom call was quite unprofessional, looking like she just got out of bed. Audien does not provide a zoom call with a doctor, but they are attentive to questions or problems if you have them via their customer service. Adjustments cannot be made from the Audien home office, but they are affordable. These come with 3 sizes of ear domes in 2 different styles (flowered I think they’re called and closed). The sizes are 6mm, 8mm, and 10mm. They come with wax guard cleaners and a cleaning brush. There is a charging cord, plug and charger. They charge quickly. The charge lasts a long time (up to 20 hours), and the base, once charged, can charge the aids 3 or 4 times. The settings are easy enough to do for the volume and the 4 modes (road noise, conversations, etc.). The on/off button is the top button and slides to on and back to off. Now in the quick start guide, it is not very clear that this top button is the on/off button, and at first I found myself thinking that these would not come on at all. The actual instruction booklet points this out in the diagram showing what each piece is. Once activated, you have 10 seconds to get your device in place and inserted into the ear canal. You then hear chiming to let you know they are on. This is helpful and keeps the feedback and whistling from happening when first putting the aids in your ears like it does with all the others I have tried. I have noticed very little feedback or whistling while adjusting volume or settings. This is where they have noise cancellation working. I have had some feedback while wearing these and especially when my head is in a tight space or close to an open door on one side or the other. Hugging my daughter the other night caused some loud feedback that affected her as well. I really don’t like the ear domes that come with these. It took a lot of experimentation to find the right ones, or I should say the best ones of the ones they provided, so that I did not get whistling or hear myself while chewing gum or food. I do find that these work as well, or maybe just slightly better than the most expensive Jabra aids I tried for almost 2 months. Most of the time I can turn down the volume on the TV and not have to use the closed captioning. Some conversations are still a challenge, especially with people that have voices like my daughter’s voice. There is just something about the tone or whatever it is called with her voice that I have trouble making distinctions sometimes. She sometimes talks softly too and doesn’t even realize it. I have also noticed that these have helped some with me not noticing my tinnitus as much. Perhaps these would help me hear even better if my tinnitus was not so loud and prominent. All in all, I believe these would be worth a try for many out there.

The first ones didn’t work for me so they did a upgrade it was easy and quick they took care of me real fast easy to work with them very good company

I have been using the BTE Ion. It is much improved over the previous BTE model. The sound is clearer a the various modes allow me to adjust to most environments. Changing modes and volume levels is simple and you don’t need to take off the hearing aids. Customer service is excellent abd the recent Facebook site is also helpful. I would highly recommend

When I needed to contact by chat ,I received a prompt reply. I like that they are easy to respond.

The first set did not work for my husband, about contacting Audien hearing I was somewhat anxious. You hear horror stories about purchasing products on Facebook. Besides Amazon return process this company has made it so easy to return and get an upgrade. They are true to their promise which is rare today. You can feel confident if you are not satisfied they will honor their guarantee.

Well, my father received his replacement hearing aids yesterday. With all the helpful tips that Mary gave us, we will see how they work for him. He had lost one of them and when Mary at Audien Hearing heard about that, she helped him out and sent him a replacement pair. There aren't very many companies that have that kind of great customer service these days. They really care about their customers. Thank you Audien Hearing!

Hi, after years of what, what did you say, would you repeat, excuse me, I had enough. So when I saw these on sale, I decided it was time. So glad I did. They worked the first day but it takes time to get used to and Audien does tell you that. So every day I keep them in a little longer. Audien did call and text to see how I'm doing, also ways of getting in touch with them in case I need help. Thank you Audien, very happy. Linda