Audien HearingReviews of audienhearing.com

Response from Audien HearingAug 23, 2026

Hi Arthur, We are glad to hear that your conversation with our support team helped bring your hearing aid performance back to where it should be. It is also great that a follow-up was arranged to make sure the device is performing properly and to determine whether a replacement may be needed under your coverage. And we certainly won’t tell your wife about the mumbling! We appreciate your great sense of humor and are happy that you received thorough support while working through the issue. We hope your follow-up gives you even more clarity and gets you back to enjoying the sounds you may have been missing. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingAug 14, 2026

Hi Richard, Thank you for taking the time to share your experience. We appreciate your kind words about Kendel and recognize how important it is to feel heard and supported throughout the process. We sincerely apologize for the time it took to reach a resolution and for having to repeat your concerns more than once. We’re glad Kendel was able to assist you and ensure that your concerns were properly reviewed. A brief assessment of the hearing aids is needed first so we can document the issue and ensure the replacement request is processed correctly. One of our Care Specialists will also assist you with the replacement process to help ensure everything goes smoothly and that you receive the support you need along the way. Thank you for your patience and for giving our team the opportunity to assist you. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingApr 14, 2026

Hi Tom and Barb, Thank you for taking the time to share your honest feedback. We truly appreciate your kind words about our customer service, though we are very sorry to hear about your experience with the Atom Pro 2. We completely understand how important it is for the hearing aids to perform consistently. With proper care and maintenance, our devices are designed to last up to 5 years, so we would be happy to look into this further and see how we can help improve your experience. Regarding shipping, we sincerely apologize for any delays. While we do not have full control over the shipping process once the order has been handed over to the carrier, we do our best to process and ship orders within 1–2 business days. To better assist you and provide the best possible resolution, such as a replacement. One of our care specialists will be reaching out to you. You may also share your order number with us so we can review your case and ensure we take the right steps to make this right for you. We truly appreciate you sharing your experience, and we would love the chance to make things right. Thank you again for your feedback, it means a lot to us. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingMar 17, 2026

Hi Diane, Thank you for sharing your updated experience and for taking the time to provide such thoughtful feedback. We appreciate your honesty and the detail you included about both the challenges and the improvements you have noticed over time. It is good to hear that, with some adjustment, the hearing aids have been helping you better than before. At the same time, we understand your concern regarding fit during movement and your comments about support accessibility. Feedback like yours is very valuable and helps us continue improving how we assist our customers. After checking your account, we can see that you are currently working with one of our Specialized Care Team members. Please be assured that they will continue assisting you with fit adjustments, troubleshooting, and any additional support you may need moving forward. We will also make sure your feedback is shared with our team, as it provides important insight into the overall customer experience. Thank you again for bringing this to our attention. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingMar 17, 2026

Hi Greta, That is lovely to hear. We are really glad Rachael was able to assist you and make your experience a positive one. If you have any questions or need assistance, please feel free to reach out. We are always here and happy to help. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingJan 5, 2026

Hi Amy, Thank you for taking the time to share this and for explaining what you and your husband have experienced. We understand how frustrating it is to have devices behave inconsistently and to feel delayed when you are simply trying to return or exchange a product that is not working for your needs. This is not the experience we want for you or your husband. We want to make sure your concerns are properly addressed. Your feedback has already been forwarded to our Care Specialist team so they can review the situation and help move this forward. Thank you for being open about your experience. We appreciate the opportunity to make this right and assist you with the next steps. Warm regards, Angel Audien Hearing Team

Response from Audien HearingOct 29, 2025

Hi Ed, We really appreciate you sharing your honest feedback, and we’re so sorry for the frustration with the Bluetooth connection — we know how inconvenient that can be, especially when you’re out and about. Bluetooth range can vary depending on your phone model and environment, but we completely understand this isn’t the experience you were hoping for. We’re continuously working to improve stability and ease of use, and we’d love to help troubleshoot this further so you can get the best performance possible. Please reach out to our customer support team — we’ll make sure you’re taken care of. Warm regards, Vince Audien Hearing Team

Response from Audien HearingOct 5, 2025

Hi Roger, Thank you so much for taking the time to share such an honest and thoughtful review. We’re really glad to hear that our team has been responsive and helpful, and that you’ve had good experiences with our customer service — especially with the representative who assisted you this morning! That said, we’re truly sorry to hear about the repeated issues with your Atom Pro 2 devices. We completely understand how frustrating it must be to deal with that after everything you’ve tried. Please rest assured that we’ll do everything we can to make this right — whether that’s finding a more reliable replacement option or exploring a refund if needed. We’ll be reaching out to you directly to review your case and help you find the best possible solution. Thank you again for your patience and for giving us the chance to make things right. 💙 Best regards, Vince Audien Hearing Team