Audien HearingReviews of audienhearing.com

Response from Audien HearingOct 22, 2026

Hello Ricky, We understand your frustration with the replacement timeline and shipping costs, especially when you depend on your hearing aids every day. We appreciate you sharing your honest feedback and your suggestion for a faster, more convenient replacement process. Your comments are valuable to us, and we remain committed to improving the support and experience we provide to our customers. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingOct 22, 2026

Hi, Thank you for your five-star rating! Your trust means a lot to us, and we remain committed to providing you with the support you deserve. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingOct 20, 2026

Hi Patty, We appreciate you sharing your concerns with us. We understand your frustration with the hearing aids not meeting your expectations and the time involved in completing your return and refund. At Audien Hearing, we strive to be transparent with our customers and provide clear information about our products and return policies. We remain committed to supporting our customers with their hearing aid concerns and helping them throughout the process. A member of our Specialized Care Team will reach out to assist you further with your refund concern and provide guidance on the next steps. Warm regards, Specialized Care Team Audien Hearing Support Team

Response from Audien HearingOct 13, 2026

Hello Jo, We are glad to hear that you had an efficient and hassle-free experience with our team! Providing timely assistance while making sure our customers receive the support they need is always a priority. Thank you for sharing your feedback. We appreciate the opportunity to assist you! Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingOct 12, 2026

Hello Tim, We are happy to know that Ro made you feel supported through her patience and helpful approach. Taking the time to listen and guide each customer with care is what makes a difference, and we are glad you had such a positive experience with her. Thank you for recognizing Ro for her wonderful service. We will be delighted to share your appreciation with her! Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingOct 1, 2026

Hi Kathryn, Thank you for sharing your experience and for explaining what you and your mother have been going through. I understand how challenging it can be to balance work while also caring for a loved one, and I appreciate the effort you made to find a solution that might help your mother. We also respect her decision if she is not comfortable wearing or using the hearing aids. I reviewed your previous interactions and can see that you were able to speak with one of our Hearing Specialists. I would like to clarify that the video appointment is not mandatory to process a return. We recommend it as an additional option because it allows our Hearing Specialist to better understand the situation, answer questions, and provide guidance based on your mother's experience. We understand that your main concern is the return and refund, and we would like the opportunity to review the details of your case further. I will be endorsing your concern to our Specialized Care Team, who will be assisting you further with the return process and guiding you through the next steps. Thank you again for sharing your experience and for giving us the opportunity to look into your concern. Warm regards, Specialized Care Team Audien Hearing Support Team

Response from Audien HearingSep 30, 2026

Hello Frank, We are pleased to know that our representative made the entire process quick, simple, and stress-free for you. It is great to hear that you received helpful support and that everything was handled efficiently from start to finish. Thank you for sharing your experience with us. We truly appreciate your feedback and are glad we could make the process easy for you! Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingSep 28, 2026

Hi Kashdrawer, Thank you for sharing your experience with us. We understand your concern regarding the fit of the hearing aids, especially when they are intended for your 91-year-old mother. We also understand that you would like to proceed with a return rather than continue using the devices. We would like the opportunity to review your order and help address this properly. With that, please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will reach out to you to assist with the next steps, whether that involves troubleshooting or helping with a return. We appreciate you bringing this to our attention and allowing us to look into your concern. Warm regards, Specialized Care Team Audien Hearing Support Team