James B.
Almost as good as few thousand dollar aids...
I had hearing aids that cost a few thousand dollars and one ended up missing. I saw these while reading an article online and liked the story and figured I'd give them a try. I am happy I did. They arrived and I began using them immediately. The sound was clear and I only had the volume up about 1/4. I had some trouble getting them to fit into my ears and stay there well, but eventually got a good spot where they held firmly. It just took some time finding the best way to insert them. They were working great until the one stopped working. I emailed customer service and they responded within a few hours stating they have processed a replacement pair and also a shipping label to return the defective one so they can research the cause to avoid a future incident with anyone else. The replacement was sent within 1 day and is on its way. I am excited to receive them and hear clearly again. This company exhibits what customer service should be and I will tell everyone about these hearing aids. Thanks again.
Response from Audien HearingAug 16, 2024
Hi James, We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids. Thank you for your continued support for Audien Hearing. Take Care!



