Audien HearingReviews of audienhearing.com

Response from Audien HearingSep 22, 2026

Hi Dennis, Thank you for taking the time to share your experience with us. We are truly sorry for the frustration caused by the extended shipping time and the different updates you received along the way. I understand how disappointing it can be to wait several weeks for a replacement and not have a clear update on its status. Regarding the newer ION 2 this model was designed with a more convenient and simplified user experience. It does not have a traditional power button. Instead, placing the hearing aids back into the charging case automatically turns them off, while removing them from the case automatically turns them on. We would like the opportunity to review your order and help address your concerns properly. With that, please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will reach out to you to assist with the appropriate next steps, whether troubleshooting or discussing available options. We appreciate you bringing your experience to our attention and giving us the opportunity to look into this further. Warm regards, Specialized Care Team Audien Hearing Support Team

Response from Audien HearingAug 22, 2026

Hi Greg, Thank you for taking the time to share such detailed feedback about your Atom X experience. We appreciate you giving the product a genuine opportunity and explaining your concerns with the Bluetooth connectivity, streaming, call quality, and sound profile. We also understand your concern regarding the refund and the trade-in credit. We want to make sure the details are clearly reviewed and that you receive accurate information regarding the amount eligible for refund. The video appointment is an important part of our process because it allows our team to review the hearing aids directly, document the concerns, and confirm the appropriate next steps for your return. One of our Care Specialists will be reaching out to review your refund directly, clarify the trade-in terms, and assist with your return request. Please provide your order number or order details associated with the email address receiving the messages so we can locate your account and review this further. Thank you again for your patience and for giving us the opportunity to assist you. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingJul 28, 2026

Hello Antonette, Thank you for letting us know, and we are sorry to hear that the hearing aids were not a comfortable fit and did not provide the hearing improvement you were hoping for. We understand how disappointing that can be, especially after giving them a try. We would be glad to help you with the return process. Please send us your order number, or privately confirm the name and email address used for your purchase, so we can locate your order. Once we have your information, a member of our Specialized Care Team will provide your return instructions and guide you through each step to ensure the process is as simple and hassle-free as possible. We appreciate the opportunity to assist you and look forward to helping you with your return. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingJun 22, 2026

Hi Victoria, Thank you for taking the time to share your experience with us. We truly appreciate your feedback and the opportunity you gave with our hearing aids. After reviewing your concerns, we understand that the devices did not provide the level of comfort and hearing experience you were hoping for. Because every hearing journey is unique, we often offer phone consultations and video appointments with our specialists to better understand our customers' needs, provide troubleshooting assistance, and explore alternative options that may be a better fit. Please note that our return process includes a return fee. For your convenience, you may review the details through the link provided below: https://audienhearing.com/policies/refund-policy?_ab=0&_fd=0&_sc=1 To help make the process as smooth as possible, I will be endorsing your case to our Specialized Care Team. They will be happy to assist you further with the return process, answer any questions you may have, and provide guidance every step of the way. Thank you again for sharing your feedback with us. We genuinely appreciate the opportunity to assist you. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingJun 7, 2026

Hi Joanne, Thank you for sharing your feedback. We understand how frustrating it can be when the hearing aids do not feel comfortable or fit as expected. We would be happy to help with troubleshooting and provide fitting tips that may improve your experience. We would also like the opportunity to review your order and help address this properly. Please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will gladly reach out to assist you further and work with you toward the best possible resolution. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingMay 20, 2026

Hi Kristen, We understand how important it is to hear conversations clearly while keeping everyday background sounds balanced and comfortable. We appreciate you sharing your experience, as it helps us better support your needs and explore the best way forward for you. We would like the opportunity to review your order and help address this properly. With that, please share your order number or confirm your details on this platform, and a member of our specialized care team will reach out to assist with next steps, whether that involves troubleshooting or a return. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingApr 29, 2026

Hi Tom, Thank you for sharing your experience with us. We truly appreciate the time and effort you have put into trying different devices and working with our team. We understand how important it is for your hearing aids to work comfortably and consistently, and we recognize that the ongoing buzzing sound has made your experience less than ideal. A buzzing or whistling sound is often related to feedback. This can happen when sound from the speaker is picked up again by the microphone. It may be influenced by factors such as the fit of the hearing aid in the ear, the size or type of ear dome being used, or how the device is positioned. In some cases, buildup such as earwax or the volume level can also contribute to this sound. Small adjustments in fit, dome size, or positioning can sometimes help reduce or eliminate the buzzing. We understand that you have already tried several suggestions, and we appreciate your patience throughout the process. We would still like to take another look at your case and see how we can best assist you moving forward. To help us do that, please share your order number through this platform so we can review your history in detail. A member of our care team will reach out to go over your options, which may include additional support or a possible replacement depending on your situation. Thank you again for your feedback and for giving us the opportunity to assist you. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingMar 23, 2026

Hi Doug, Thank you for taking the time to share your experience with us. We truly appreciate your feedback and the opportunity to assist. We understand how frustrating it can be to encounter the same issue again, especially when you have been careful with your device. We also appreciate your sharing your previous experience, as this helps us better understand how to support you moving forward. Since you mentioned having an insurance policy, there may be options available to help address this concern. One of our care specialists will also be reaching out to review your case and work with you to find the best possible solution. With that, please share your order number or confirm your details through this platform, and a member of our specialized care team will reach out to you to assist with next steps, which may include a possible replacement or another appropriate resolution based on your coverage. Thank you again for your feedback. We look forward to assisting you and making this process as smooth as possible. Warm regards, Specialized Care Team Audien Hearing"