Audien HearingReviews of audienhearing.com

Response from Audien HearingOct 20, 2026

Hi Patty, We appreciate you sharing your concerns with us. We understand your frustration with the hearing aids not meeting your expectations and the time involved in completing your return and refund. At Audien Hearing, we strive to be transparent with our customers and provide clear information about our products and return policies. We remain committed to supporting our customers with their hearing aid concerns and helping them throughout the process. A member of our Specialized Care Team will reach out to assist you further with your refund concern and provide guidance on the next steps. Warm regards, Specialized Care Team Audien Hearing Support Team

Response from Audien HearingOct 1, 2026

Hi Kathryn, Thank you for sharing your experience and for explaining what you and your mother have been going through. I understand how challenging it can be to balance work while also caring for a loved one, and I appreciate the effort you made to find a solution that might help your mother. We also respect her decision if she is not comfortable wearing or using the hearing aids. I reviewed your previous interactions and can see that you were able to speak with one of our Hearing Specialists. I would like to clarify that the video appointment is not mandatory to process a return. We recommend it as an additional option because it allows our Hearing Specialist to better understand the situation, answer questions, and provide guidance based on your mother's experience. We understand that your main concern is the return and refund, and we would like the opportunity to review the details of your case further. I will be endorsing your concern to our Specialized Care Team, who will be assisting you further with the return process and guiding you through the next steps. Thank you again for sharing your experience and for giving us the opportunity to look into your concern. Warm regards, Specialized Care Team Audien Hearing Support Team

Response from Audien HearingSep 28, 2026

Hi Kashdrawer, Thank you for sharing your experience with us. We understand your concern regarding the fit of the hearing aids, especially when they are intended for your 91-year-old mother. We also understand that you would like to proceed with a return rather than continue using the devices. We would like the opportunity to review your order and help address this properly. With that, please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will reach out to you to assist with the next steps, whether that involves troubleshooting or helping with a return. We appreciate you bringing this to our attention and allowing us to look into your concern. Warm regards, Specialized Care Team Audien Hearing Support Team

Response from Audien HearingSep 24, 2026

Hi David, Thank you for bringing your concerns to our attention. We are sorry to hear that you are dissatisfied with the sound quality of your hearing aids and had a frustrating experience with our customer service and return process. Experiencing significant noise, feedback, and a lack of sound clarity is an understandable cause for frustration. We would like the opportunity to review your order and help address this properly. Please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will reach out to help with next steps, whether that involves troubleshooting or a return. Please be assured that our team is fully prepared to assist you and resolve this matter to your satisfaction. Warm regards, Specialized Care Team Audien Hearing Support Team

Response from Audien HearingSep 22, 2026

Hi Greg, Thank you for taking the time to share your experience with us. I can understand how frustrating it must be to have used the hearing aids for several months and still deal with feedback, screeching, and difficulty following conversations in noisy places. Feedback or screeching can sometimes happen when the hearing aid is not sitting securely or does not have a proper seal in the ear. The fit and positioning can make a noticeable difference, so we would be happy to go through some troubleshooting with you and see if we can improve your experience. We would really appreciate the opportunity to look into your order and see how we can help. If you can share your order number or confirm the details associated with your purchase, one of our Specialized Care Team members can review your information and assist you further. Thank you again for bringing this to our attention. We would be glad to work with you and see how we can help. Warm regards, Specialized Care Team Audien Hearing Support Team

Response from Audien HearingSep 22, 2026

Hi Gerald, Thank you for sharing your experience with us. We understand your concern and appreciate the opportunity to clarify the return process. For clarity, returns are processed through a live phone call with one of our representatives. We may also offer a video appointment with a Hearing Specialist if you would like additional guidance, troubleshooting, or assistance with your hearing aids, but this appointment is not required for your return. I can confirm that one of our Specialized Care Team members has already taken care of initiating your return We will continue to monitor it and keep you informed once the return is received and your refund has been processed. Thank you for your patience, Gerald. We appreciate the opportunity to assist you and make sure this is properly completed. Warm regards, Specialized Care Team Audien Hearing Support Team

Response from Audien HearingSep 9, 2026

Hi Sandra, Thank you for taking the time to share what happened with your mother’s return. We recognize how disappointing this experience has been, especially after going through the return process and then learning that the package was lost while in transit. We also hear your concerns regarding the reimbursement and the assistance you received afterward. We would like the opportunity to take another look at what happened and see how we can help address the situation properly. Our goal is to make sure your concerns are fully reviewed and that we explore the appropriate options available to help move this toward a resolution. Please share your order number or confirm the details associated with the order through this platform. Once we are able to locate the account, a member of our Specialized Care Team will review the order and previous interactions and reach out to assist you with the appropriate next steps. We appreciate you bringing this to our attention and giving us the opportunity to look into your mother’s experience more closely. Warm regards, Specialized Care Team Audien Hearing Support Team

Response from Audien HearingAug 30, 2026

Hi Becca, Thank you for taking the time to share your experience. We understand your frustration, especially after completing the return process and still waiting for your refund. We appreciate you bringing this to our attention and allowing us to look into what may be causing the delay. We would like the opportunity to review your order and account history in more detail to understand the status of your refund better. Please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will reach out to assist you with the next steps and provide an update regarding your refund. Thank you again for your patience. We understand how important it is to have clarity on the status of your refund, and we look forward to helping you further. Warm regards, Specialized Care Team Audien Hearing