Audien HearingReviews of audienhearing.com

Response from Audien HearingDec 26, 2024

Hi Charles, This is Carla from Audien hearing. I saw the review you left us and I wanted to make sure you're taken care of. You mentioned that you you're waiting for Customer Service to respond to your message regarding your issue on unsteady volume. I'm sorry to hear about this but as per checking, I can see an ticket with Customer Service. I've reminded him to reply to your email. Would you kindly check your email & spam folder too? It should come from [email protected]. Agent name is Janrey. I hope this helps! Please let me know if you have any questions. Carla CX Sr. Trainer

Response from Audien HearingDec 23, 2024

Hi Billy, We appreciate you taking time to send us your feedback. I'm happy to hear that you received quick answers from our Support Team. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids. Thank you for your continued support for Audien Hearing. If you still require support please don’t hesitate to reach out to us. Carla CX Sr. Trainer

Response from Audien HearingDec 23, 2024

Hi Claude, This is Carla from Audien Hearing! We appreciate you taking time to send us your feedback. You mentioned that the product works great for you and you can now hear things like the tv, conversations with family and friends, etc. You also added that the customer support was amazing and this was the best investment you've made in a long time. We are thrilled to hear that you had a great experience with Audien hearing aids. Thank you for your continued support for Audien Hearing. Happy Holidays! Carla CX Sr. Trainer

Response from Audien HearingDec 23, 2024

Hi Mike, This is Carla from Audien hearing. I saw the review you left us and I wanted to make sure you're taken care of. You mentioned that the hearing aids were uncomfortable and you had to follow up on the refund. I would be more than happy to assist you further, however I don't see any other information aside from your first name. If you still need assistance, you can call Customer Service or send us an email: [email protected] Hope this helps! Carla CX Sr. Trainer

Response from Audien HearingDec 23, 2024

Hi Billy, We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids. Thank you for your continued support for Audien Hearing. If you still require support please don’t hesitate to reach out to us. Take Care,

Response from Audien HearingDec 23, 2024

Hi Glenn, This is Carla from Audien hearing. I saw the review you left us and I wanted to make sure you're taken care of. You mentioned that you had to return your Atom Pro 2 since it was not powerful enough. You were then offered to upgrade to our ION BTE which was the most powerful unit in which you declined. I can see an open ticket with Customer Service and John has sent you the return label last week. I hope this helps! Should you have any questions, please don't hesitate to reach out to us. Happy Holidays! Carla CX Sr. Trainer

Response from Audien HearingDec 20, 2024

Hi Don, This is Carla from Audien hearing. I saw the 1 star review you left us and I wanted to make sure you're taken care of. You mentioned that your Atom Pro 2 did not work for you & when you tried to return them we refused to give you a return label and you think we're scamming you. I'm sorry to hear about this but as per checking, I can see an open ticket with Customer Service and Leonard has been responding to your messages via email. He also sent you the return label. Would you kindly double check your email & spam folder too? It should come from [email protected]. Agent name is Leonard. I hope this helps! Please let me know if you have any questions. Carla CX Sr. Trainer

Response from Audien HearingDec 19, 2024

Hi Joel, Such an amazing feedback! Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids. Thank you for your continued support for Audien Hearing. If you still require support please don’t hesitate to reach out to us. Happy Holidays! Carla CX Sr. Trainer