Audien HearingReviews of audienhearing.com

Response from Audien HearingDec 17, 2024

Hi Mark, This is Carla from Audien hearing. I saw the review you left us and I wanted to make sure you're taken care of. You mentioned that you’ve made several attempts for a return but have not received any assistance. As per checking, I can see an open ticket with Customer Service and Jose has been responding to your messages via email. I’ve asked him to resend his email today. Would you kindly check your email & spam folder too? It should come from [email protected]. Agent name is Jose. I hope this helps! Please let me know if you have any questions. Carla CX Sr. Trainer

Response from Audien HearingDec 16, 2024

Hi Michael, This is Carla from Audien Hearing! I’m sorry to about this. I requested for additional details, your full name, email address, phone number, and order details so I can personally check this for you. If you require immediate support or have questions, kindly send an email to [email protected] Carla CX Sr Trainer

Response from Audien HearingDec 10, 2024

Hi RW MC, This is Carla from Audien Hearing. I'm sorry to hear about your feedback with the ION Pro. You can try the following to see if this works: -Make sure that the Ha is successfully connected to the app -Open Hands Free & streaming> make sure it is showing set up -Open phone settings >accessibility > hearing devices > turn on > searching devices -Wait for a few minutes if still shows searching devices -Ask the cx to put the Ha back to the charging case -Pull out HA from the charging case at the same time -Stay on the settings page where it shows searching devices -HA will automatically connect If you still require urgent support or have questions, please reply to this message, and I will prioritize your request, please contact Customer Support https://audienhearing.com/pages/contact-us or (205) 255- 1112 Take Care.

Response from Audien HearingDec 6, 2024

Hi there, We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids. Thank you for your continued support for Audien Hearing. If you still require support please don’t hesitate to reach out to us. Take Care,

Response from Audien HearingNov 25, 2024

Hi Barry! We appreciate you taking time to send us your feedback.You mentioned that you received exceptional superb customer service from Rick and Thea! We're so happy to hear that you're having an amazing experience with Audien Hearing! If you require support or have questions, please don't hesitate to reach out to me directly. Carla CX Sr Trainer

Response from Audien HearingNov 19, 2024

Hi Walt, We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids. Thank you for your continued support for Audien Hearing. If you still require support please don’t hesitate to reach out to us. Take Care,

Response from Audien HearingNov 18, 2024

Hi Ron, We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids. Thank you for your continued support for Audien Hearing. If you still require support please don’t hesitate to reach out to us. Take Care,

Response from Audien HearingNov 15, 2024

Hi Lynne, This is Carla from Audien Hearing. I hope this message finds you well! I saw the 1 star review you left us and I wanted to make sure you're taken care of. You mentioned that our Audien Ion Pro Bluetooth connectivity is extremely bad. You also added that Audien has no credible trained customer service agents. I'm sorry to hear about this experience. Rest assured, I will personally take care of providing feedback to the representative you spoke with. I can also see that CS has sent you a return label today. Is there something else we can do to make this a positive experience for you? If you still require support or have questions, please reply to this message, and I will prioritize your request. Take Care,