Audien HearingReviews of audienhearing.com

Response from Audien HearingJun 29, 2025

Hi Mary, Thank you for sharing your thoughts about our product — I’m so glad to hear that it’s served you well! I’m really sorry to hear that you've lost one of the pieces, but no worries, we’ve got you covered. That said, I’m having a bit of trouble pulling up your account on my end. The best course of action would be to reach out directly to our Customer Support team at 205-255-1112, or send us an email at [email protected]. We’ll make sure to get back to you as soon as possible. Thanks again for being a valued Audien Hearing customer! Best regards, Vince

Response from Audien HearingJun 29, 2025

Hi Thomas, Wow — this is fantastic and truly a story worth sharing! I’m so glad you found your way to the ION and didn’t hesitate to give it a try. Even happier to hear about the amazing outcome! Bringing back the beauty of hearing is our ultimate goal, and it’s moments like this that remind us why we do what we do. It’s time to say goodbye to the “what?” and “huh?” — and a big yes to hearing it all loud and clear! Thank you so much for your continued trust and support. Best regards, Vince

Response from Audien HearingJun 23, 2025

Hi Ken, Thank you for your positive review of our product! We’re truly glad to have delivered a life-changing device and helped bring the gift of hearing into your life. It’s an honor to serve you, and please rest assured that we’ll always be here for you throughout this journey. Your continued trust and support mean so much to us. Best regards, Vince

Response from Audien HearingJun 23, 2025

Hi Shirley, Thank you for your honest review of our product. We truly appreciate your feedback and take it seriously. I completely understand how you're feeling—it's perfectly normal, especially for new users like yourself. No worries—our customer service team is always here to support you. We’re more than happy to provide troubleshooting tips and guidance to help improve your experience. However, I’m currently having trouble locating your account. For faster assistance, I recommend reaching out directly to our support team by calling 205-255-1112 or emailing us at [email protected]. Rest assured, we’ll do our best to address your concerns promptly. Thanks again for your patience and understanding. Best regards, Vince

Response from Audien HearingJun 23, 2025

Hi Neb, Thank you for sharing your honest review, and please allow me to sincerely apologize for your experience—this is certainly not the kind of service we aim to provide. I completely understand your frustration, and I’m truly sorry we weren’t able to meet your needs. Regarding your concerns, if you're still within the one-year manufacturer's warranty, we’d be happy to cover a replacement for you. I understand the process can feel exhausting at times, but please know that we're committed to standing by our policies and making things right. I did attempt to locate your account but wasn’t able to find it. For quicker resolution, I recommend reaching out directly to our support line at 205-255-1112, or by email at [email protected]. We’ll make sure to assist you as soon as possible. Thank you for your patience throughout this process. Best regards, Vince

Response from Audien HearingJun 23, 2025

Hi Scott, Thank you for your honest feedback, and I sincerely apologize for the discrepancy with the hearing aids you received. Please rest assured that we’re working to resolve this for you as quickly as possible. I can see that one of our customer care representatives is already assisting you with the process, and we’re hopeful this will soon be sorted out so we can send you a properly working set of hearing aids. Thank you for your patience and understanding throughout this process. Best regards, Vince

Response from Audien HearingJun 23, 2025

Hi Spurgeon, Thank you for your positive review regarding the service you received—it truly means the world to us. At Audien, we always strive to provide not just an affordable hearing solution, but also an exceptional customer experience, and I’m so glad to hear that you felt exactly that. We're grateful to have you as a valued customer and truly appreciate your support. Best regards, Vince

Response from Audien HearingJun 23, 2025

Hi Davey, Thank you for sharing your feedback, and please allow me to sincerely apologize for the discrepancy regarding your refund—this is certainly not the experience we want you to have. After checking your account, I found that the initial refund check was unfortunately sent to an incorrect address. As a result, we’ve issued a new check, which is currently on its way to you. Please know that we take your feedback seriously and will use this experience to improve our processes and prevent similar issues moving forward. Nonetheless, we truly appreciate you being part of the Audien Hearing community, even if only for a short time. Best regards, Vince