Audien HearingReviews of audienhearing.com

Response from Audien HearingJul 28, 2025

Hello Marlon, Thank you so much for your kind words! We’re truly grateful for the trust you placed in us—especially in giving the ION a try without hesitation. It means the world to us that not only did the hearing aids work well for you, but that the support you received also made a positive impact. That’s what matters most to us. Please know you’re not alone on this journey—we’re always here for you, every step of the way. Best regards, Vince Audien Hearing Team

Response from Audien HearingJul 28, 2025

Hello Shirley, Thank you for sharing your feedback, and we’re truly sorry to hear about the issues you're experiencing with your hearing aids again. Rest assured, we're committed to making this right and ensuring you get the assistance you need. However, we’re currently having trouble locating your account in our system. For faster support, we kindly encourage you to reach out to our dedicated team at 205-255-1112 or send us a message through our support page here: https://audienhearing.com/pages/support. We truly appreciate your patience and understanding, and we look forward to helping you resolve this as soon as possible. Best regards, Vince Audien Hearing Team

Response from Audien HearingJul 22, 2025

Hello, Thank you so much for sharing your positive feedback about the service you received from our dedicated customer support team. Providing you with an affordable hearing solution is only part of our mission—our true goal is to offer the best possible care and support along the way. I’m so happy to know that you’ve felt that from us. Please rest assured that we’ll always be here to guide you—you are not alone in this journey. We’ll always be “HEAR” for you! Best regards, Vince

Response from Audien HearingJul 22, 2025

Hello James, Thank you for sharing your feedback, and I’m truly sorry to hear about the experience you had. I completely understand your frustration, especially regarding your intent to send the hearing aids back. I also apologize if the video appointment with a hearing specialist came across the wrong way. This initiative is actually intended to support customers who may need extra help—not just with their hearing aids, but also with the return process and understanding things more clearly. Please know that we take your feedback seriously and are committed to being fully accountable to our policies. I’ve sent you a separate email regarding your request—feel free to reply to that, and I’ll make sure to get back to you as soon as possible. Thank you again for your patience and understanding. Best regards, Vince

Response from Audien HearingJul 22, 2025

Hi Gloria, Thank you so much for your positive feedback. It’s truly an honor to serve you with our hearing aids and to help bring back the beauty of hearing into your life. I can only imagine the joy of experiencing things you may not have been able to hear before—and knowing that makes our work incredibly meaningful. Your happiness is our greatest success, and we’re truly grateful for your trust and continued support. Best regards, Vince

Response from Audien HearingJul 22, 2025

Hello Gerald, Thank you so much for sharing your story and how you transitioned all the way from the Atom to the ION. Your journey is truly inspiring—especially for those who are still trying to find what works best for them. You’re absolutely right—we strive for continuous improvement every day, and I’m genuinely happy to hear that the ION has served you well. Your trust and support mean the world to us, and we’re incredibly grateful to have you with Audien Hearing. Best regards, Vince

Response from Audien HearingJul 15, 2025

Hello Charlie, Thank you so much for your positive feedback — it truly means the world to us. I’m absolutely delighted to hear that you received such outstanding care from our dedicated representative, Letitia. Your kind words are not only deeply appreciated, but they also inspire us to continue giving our very best and to deliver exceptional service to every customer we serve. I’m genuinely grateful that you’re one of them. Thank you once again for your continued trust and support. Please know that we’ll always be here for you throughout your journey — you are never alone. Warmest regards, Vince

Response from Audien HearingJul 15, 2025

Hello Gail, Thank you for taking the time to share your honest feedback, and please allow me to sincerely apologize for the inconvenience this experience has caused you. I understand your frustration, and I’m truly sorry that it hasn’t met the level of care and service we aim to provide. I’d like to clarify that our return policy has always been communicated transparently from the beginning. We’ve remained available to assist through phone, video appointments, or email, and we genuinely strive to guide our customers every step of the way. While we may no longer be able to assist with the return at this stage, we’re still here to help you with troubleshooting tips, guidance, or recommendations—should you need further support. At the moment, I’m having difficulty accessing your account. The best way forward would be to contact us directly at 205-255-1112 or email us at [email protected], so we can further assist you. Thank you again for your patience and understanding. Warm regards, Vince