Audien HearingReviews of audienhearing.com

Response from Audien HearingJun 18, 2025

Hello Kali, Thank you for taking the time to share your feedback, and please accept my sincere apologies for your experience—this is certainly not the level of service we aim to provide. Unfortunately, I wasn’t able to locate your account in our system. With that, I strongly recommend reaching out to our customer service team at 205-255-1112 or via email at [email protected]. Whether this is regarding a return, troubleshooting, or a possible replacement, we’ll make sure you get the support you need. Thank you for your patience and understanding. Best regards, Vince

Response from Audien HearingJun 18, 2025

Hello Cooper, Thank you so much for your kind feedback—it truly means the world to us! We’re deeply committed to providing not only affordable, high-quality hearing aids but also the best possible customer experience, and we’re thrilled to know that this has resonated with you. Rest assured, we’ll continue to be here for you every step of the way. Thank you again for your continued support and trust. Best regards, Vince

Response from Audien HearingJun 23, 2025

Hi Steve, Thank you for your wonderful feedback. While we're sorry we weren’t able to fully meet your hearing needs, we're glad to know that you felt well taken care of by our team. We truly appreciate your support, even if only for a short time, and we hope to have another opportunity to serve you in the future and meet your expectations. Best regards, Vince

Response from Audien HearingJun 23, 2025

Hi Ann, Wow—thank you so much for sharing your kind and positive feedback! It truly means the world to us. I’m so glad to hear that Ben was able to make that meaningful connection with you and help meet your needs through our ION device. Rest assured, we’ll continue to be here for you every step of the way on this journey. Thank you for your continued trust and support. Best regards, Vince

Response from Audien HearingJun 11, 2025

Hello Bob, Thank you for sharing your feedback, and please accept my sincere apologies for the inconvenience this situation has caused. I completely understand your concerns, and I want to reassure you that we remain committed to our policies and providing the best possible support. After reviewing our system, I can confirm that your refund was successfully processed on June 10, 2025. The amount should reflect back in your account within 3–10 business days, depending on your financial institution. We appreciate your patience throughout this process. Best regards, Vince

Response from Audien HearingJun 11, 2025

Hello Frances, Thank you so much for your wonderful feedback. I’m truly glad to hear that your experience with us was a positive one, even though the hearing aid didn’t fully meet your needs. It’s sad to see you go, but we’re honored to have served you—even for a short period of time. We sincerely hope to have the opportunity to assist you again in the future. Thank you once again. Best regards, Vince

Response from Audien HearingJun 3, 2025

Hello Mark, Thank you for sharing your thoughts with us, and please accept my sincere apologies if you’ve been left feeling disappointed. That’s certainly not the kind of experience we want for you. We take your feedback seriously and are fully committed to providing you with the help and support you need. I’ve reviewed your account and can confirm that we’ve already sent you the return instructions for your hearing aids. If there’s anything unclear or if you need further assistance, please don’t hesitate to reach out. We’re here to help every step of the way. Best regards, Vince

Response from Audien HearingJun 3, 2025

Hello Mark, Thank you for sharing your feedback, and please accept our sincere apologies for the inconvenience this situation has caused. We understand how important timely delivery is, and we’re truly sorry for any frustration this delay may have caused. While shipping delays can occasionally occur, please rest assured that we are committed to ensuring you receive exactly what you paid for. According to our system, your package was successfully delivered on June 2, 2025. If you have not received it or if there are any further concerns, please don’t hesitate to reach out—we’re more than happy to assist you. Best regards, Vince