Audien HearingReviews of audienhearing.com

Response from Audien HearingJul 15, 2025

Hello Emma, Thank you for your feedback, and please allow me to sincerely apologize for the inconvenience this has caused. I completely understand how frustrating this situation must be, and I want you to know that it’s never our intention to cause any unnecessary annoyance. We truly regret that this has been your experience. In order to proceed, since I’m currently unable to locate your account, we kindly ask that you reach out to request to have your number added to our "Do Not Contact" list or to stop receiving SMS messages moving forward. The best way to do this is by contacting us directly at 205-255-1112 or emailing us at [email protected]. We’ll be happy to assist you promptly. Thank you once again for your patience and understanding. Best regards, Vince

Response from Audien HearingJul 15, 2025

Hello Belt, Thank you for sharing your feedback. While we weren’t able to fully meet your hearing needs, I’m glad we were at least able to support you in returning the hearing aids and ensuring the process was handled with care. We genuinely hope to have the opportunity to serve you again in the future. Even though it was for a short period, we’re truly grateful to have been part of your journey. Thank you once again for your time and trust. Warm regards, Vince

Response from Audien HearingJul 9, 2025

Hello Neal, Thank you so much for sharing your positive feedback with us—it truly means the world for us! I’m so glad to hear that our hearing aids have served you well, and that our customer service team has been able to provide you with the dedicated support you deserve. We’re committed to delivering the best experience possible, and it’s rewarding to know we’ve met your expectations. Rest assured, we’ll continue to be here for you on this journey. Thank you again for your trust. Best regards, Vince

Response from Audien HearingJul 9, 2025

Hello RB, Thank you for sharing your honest feedback, and please accept my sincere apologies for the inconvenience this has caused. Clearly, this is not the experience we aim to provide. I completely understand how frustrating the process must have been—especially with the back and forth, and the added challenge of moving the consultation to a video meeting. We suggested that approach to help improve the troubleshooting experience, but I regret that it created more stress than support in your case. I’d be happy to look into what we can do for you. However, I wasn't able to locate your information using just your initials. When you're able, please reach out directly by phone at 205-255-1112, or email us at [email protected], and we’ll make sure to get back to you as quickly as possible. Thank you again for your patience and understanding. Best regards, Vince

Response from Audien HearingJul 9, 2025

Hello Richard, Thank you for sharing your sentiments, and I sincerely apologize for the inconvenience and back-and-forth you've experienced. I’m also sorry if our service came across the wrong way—that was never our intention. The video appointment was intended to be a helpful initiative, allowing us to streamline support and provide real-time assistance, particularly for troubleshooting. It also supports the return process when needed. I understand how frustrating this has been, and I want to reassure you that we will prioritize your request once your next appointment is successfully booked. Additionally, I’m currently having trouble pulling up your account. The best course of action would be to call us directly at 205-255-1112, or alternatively, book another appointment so we can assist you promptly with your concern. Thank you again for your patience and understanding. Best regards, Vince

Response from Audien HearingJul 4, 2025

Hello David, Wow—thank you so much for sharing your positive feedback about our product! It truly means the world to us, and we're so happy to hear that it’s been working well for your mother. Helping people experience the beauty of hearing—especially through affordable, accessible hearing aids—is at the heart of what we do. Thank you for your support and trust. Please rest assured that we’ll be here for her every step of the way if she ever needs assistance. Thank you again! Best regards, Vince

Response from Audien HearingJul 2, 2025

Hi Mary, Thank you for sharing your feedback, and I'm truly sorry to hear about the delay. I completely understand how important your hearing aids are to you, and I want to assure you that we’re fully committed to making sure you receive them as soon as possible. At the moment, I’m having a bit of trouble locating your account in our system. To help us assist you more quickly, I recommend reaching out to our Customer Service team directly at 205-255-1112 or by email at [email protected]. We’ll make sure to respond as soon as possible and get this resolved for you. Thank you again for your patience and understanding. Best regards, Vince

Response from Audien HearingJun 29, 2025

Hi Dianne, Thank you so much for sharing your positive feedback — it truly means the world to us. We’re always rooting for our goal, and that is not just providing an affordable hearing aid solution, but to also deliver the best possible care along the way. I’m so happy to hear that you’ve experienced this firsthand. Please know that we’ll always be here for you throughout this journey. We deeply appreciate your continued trust and support. All the best, Vince