Audien HearingReviews of audienhearing.com

Response from Audien HearingAug 4, 2025

Hi Robert, Thank you so much for your review! We’re sorry to hear one of your devices had a charging issue, but we’re really glad you reached out and that our team could help get things moving quickly. We appreciate your patience while the replacement is on its way—and we're so happy to hear you're pleased with the service so far! If you need anything else in the meantime, we’re always here to help. 😊 Best regards, Vince Audien Hearing Team

Response from Audien HearingAug 4, 2025

Hi Chad, Wow—thank you so much for sharing your experience! We’re genuinely honored to hear that our hearing aids exceeded your expectations, especially after the frustration with the more expensive ones. It means the world to us knowing that our product is making a real difference for you. That’s exactly why we do what we do—affordable hearing without compromising quality. We’re so glad you gave Audien a try! If you ever need anything at all, we’re just a message or call away. Best regards, Vince Audien Hearing Team

Response from Audien HearingAug 4, 2025

Hi Timothy, We’re truly sorry to hear about your experience—it’s incredibly frustrating to go through multiple replacements and still not have a pair last. That’s definitely not what we want for our customers, and we appreciate you taking the time to share your feedback. While it’s true that the warranty has limits, we completely understand your frustration—especially if none of the replacements made it through a full year. Your comments about the fit, durability, and sound reliability are being shared with our product team, as it’s important we get this right. That said, I wasn’t able to locate your account based on this review alone. Please reach out to us directly so we can look into your situation and see what we can do to help. Thanks again for giving Audien a try—we hope to make this right. Best regards, Vince Audien Hearing Team

Response from Audien HearingAug 4, 2025

Hi Duane, We’re so sorry to hear you haven’t received your order yet—that’s definitely not the experience we want for you. I tried looking up your account, but I wasn’t able to locate it based on the info in your review. To help us resolve this quickly, could you please reach out to us directly by phone at (205) 255-1112 or email us at [email protected]? We’d love to look into this right away and make sure you get what you ordered. Thank you for your patience—we’re here and ready to help! Best regards, Vince Audien Hearing Team

Response from Audien HearingAug 1, 2025

Hi Steve, We’re truly sorry to hear about your experience—and we completely understand your frustration. That’s absolutely not the level of service we aim to provide. We’re glad you were able to speak with our specialist and get clarity on the device not being the right fit for your hearing needs. As for the return label, we sincerely apologize for the delay and want to make things right. Also, we're having a hard time pulling up your account so please reach out to us directly at [email protected] or call us at 205-255-1112, and we’ll make sure your return is processed promptly. Your satisfaction matters to us, and we’re here to help however we can. Thank you for giving us a try, and again, we’re very sorry for the inconvenience. Best regards, Vince Audien Hearing Team

Response from Audien HearingAug 1, 2025

Hi CB, Wow—thank you so much for the thoughtful and detailed review! We’re truly grateful you chose Audien Hearing, and we’re so glad to hear you had a smooth experience upgrading to the ION series. It means a lot to us that you appreciated both the quality of the devices and the support from our team—we work hard to make sure real people are always here when you need help, and it’s wonderful to know that made a difference. Thanks again for trusting us with your hearing journey and for recommending us to others. We’re always here if you need anything down the road! Best regards, Vince Audien Hearing Team

Response from Audien HearingJul 30, 2025

Hello Richard, We’re truly sorry to hear about your experience with the Atom 2, and we completely understand how frustrating and disappointing this must have been for you. That’s certainly not the experience we want for any of our customers. Feedback like yours is incredibly important, and we appreciate you sharing it so openly. The feedback or screeching you mentioned is typically caused by improper fit or placement in the ear, and we’d love the chance to help troubleshoot and make this right. In many cases, a quick adjustment with the help of our team can resolve these issues. If you’re open to it, we’d be happy to guide you through some personalized tips or offer a solution that better suits your needs. Please don’t hesitate to reach out to us directly at 205-255-1112 or [email protected]—we’re here for you and would truly like the opportunity to help. Sincerely, Vince Audien Hearing Team

Response from Audien HearingJul 28, 2025

Hello Sharon, Thank you for taking the time to share your honest feedback. While we’re sorry to hear that our hearing aids didn’t fully meet your expectations, we’re glad to know that you still received the support you needed—especially in ensuring your request was handled properly. We understand that unique circumstances can arise, and we truly hope you're doing well and things are looking up for you. We’re grateful for the opportunity to have assisted you, even for a short period, and we sincerely hope to serve you again in the future. Best regards, Vince Audien Hearing Team