Audien HearingReviews of audienhearing.com

Response from Audien HearingAug 26, 2025

Hi Patrick, Thanks for sharing your feedback, and I want to sincerely apologize for the frustration this has caused you. I completely understand how discouraging it must feel to try reaching out multiple times without getting the support you expected—please know that was never our intention. I reviewed your account, and we did try giving you a call, but unfortunately, we were only able to reach your voicemail. No worries though—I’ve already requested for another call to be placed today so we can personally connect with you and help get this return process taken care of. I also want to acknowledge the inconvenience caused by our new return process. It was put in place to better support our customers, but I understand it may have felt like a delay instead. That was absolutely not our intention, and we want to reassure you that we’re here to make sure your refund is processed smoothly. Thank you for your patience, and again, I’m very sorry for the trouble this caused. We’ll be in touch shortly to get everything resolved for you. Best regards, Vince Audien Hearing Team

Response from Audien HearingAug 19, 2025

Hi Ru, Thanks for sharing your feedback and we’re truly sorry to hear about your experience, and we completely understand how frustrating that must have felt. This is certainly not the experience we want for any of our customers, and we take your feedback very seriously. Our return process does require contacting Customer Service first, but it should never feel like a “runaround.” We’ll make sure to review your comments carefully so we can improve and make things clearer and smoother moving forward. Since we’re unable to locate your account from this review alone, could you please reach out to us directly at (205) 255-1112, or send us an email through here: https://audienhearing.com/pages/support. We’d love the chance to look into this for you. Thank you again for sharing your experience—we’ll definitely take note of this and work to do better. Best regards, Vince Audien Hearing Team

Response from Audien HearingAug 19, 2025

Hi Bruce, Thanks for sharing your feedback and we’re very sorry to hear about your experience, and we completely understand how frustrating this must have felt. Please know that our team—not PayPal—processed your refund, and we sincerely apologize if there was any confusion around that. We also want to apologize for the difficulties you had in reaching our support team. That’s not the level of service we aim to provide, and we’ll be reviewing this closely to improve. Your feedback is important to us, and we’ll make sure it’s noted so we can do better moving forward. If you still have any unresolved concerns, please don’t hesitate to reach out to us, and we’ll be glad to help. Best regards, Vince Audien Hearing Team

Response from Audien HearingAug 13, 2025

Hi Phyllis, We’re truly sorry for all the back-and-forth and frustration you’ve experienced—this is not the smooth process we want for our customers. I completely understand how disappointing it must be to go through multiple calls and delays. I’ve personally checked your order, and I can confirm that your upgraded set has been processed and is scheduled to ship out right away. You should receive it within 3–5 business days. Again, I sincerely apologize for the inconvenience and confusion along the way. We appreciate your patience and are committed to making sure you finally receive the upgraded devices as promised. If there’s anything else we can do in the meantime, please don’t hesitate to reach out directly. Best regards, Vince Audien Hearing Team

Response from Audien HearingAug 11, 2025

Hi Mark, We’re truly sorry to hear about your experience, and we understand how frustrating this must have been for you. This is certainly not the level of service we strive to provide. We’ve tried searching for your account based on the details provided here, but unfortunately, we haven’t been able to locate it in our system. The best next step would be to reach out directly to our Customer Support team at 205-255-1112 or send us an email through audienhearing.com/pages/support , so we can verify your account, review your order, and get you the help you need right away. While we recognize that it’s been a disappointing journey for you so far, we’d like the chance to make things right—whether that’s scheduling a proper training session, ensuring your devices are working as they should, or addressing any concerns about charges. Your feedback has been shared with our team to help improve our training availability, communication, and service follow-through. We appreciate you taking the time to share your concerns and hope to have the opportunity to restore your trust. Best regards, Vince Audien Hearing Team

Response from Audien HearingAug 8, 2025

Hi Ron, Thank you for sharing your positive feedback! We’re so glad our customer service has made a difference for you over the years. We’ll keep doing our best to be here for you whenever you need us. Thanks for your continued trust and support. Best regards, Vince Audien Hearing Team

Response from Audien HearingAug 7, 2025

Hi Jim, Thank you for sharing your experience, and we're truly sorry for the inconvenience and frustration this situation has caused. We completely understand how important it is to have uninterrupted access to your hearing aids, and we regret that our process made things more difficult for you. That said, the return procedure is something we have in place for quality control and inventory management, and it does need to be followed. However, we want to assure you that we don’t wait for the return to reach our warehouse before sending the replacement. As soon as the return is scanned by USPS and shows movement in their system, we’ll go ahead and release your replacement right away—no need to wait the full 2–3 weeks. We also want to sincerely apologize if you felt dismissed during your call. That’s never the experience we want any of our customers to have, and we’ll be addressing that internally. We truly appreciate your feedback—it helps us do better. If there’s anything else we can do to make this right, please don’t hesitate to reach out. Best regards, Vince Audien Hearing Team

Response from Audien HearingAug 4, 2025

Hi Emily, Thank you so much for the kind words! We’re thrilled to hear that your husband was happy with the Atom Pro 2 and that they worked so well for him. 😊 We’re also really glad we could help with the quick replacement—it means a lot to us to know you felt supported. Your recommendation truly means the world, and we’re here anytime you need us. Wishing you and your husband all the best, and thank you again for choosing Audien! ❤️ Best regards, Vince Audien Hearing Team