had problem out of the box with Audien, on chat couldn't answer my questions and sent me to tech . then asked for credit card for a 5.00 refundable charge ..dont buy
Response from Audien HearingSep 9, 2025
Hello,
Thanks for taking the time to share your feedback, and we’re truly sorry to hear about your experience. And I want to reassure you that we never charge our customers for support—so I completely understand the concern this situation may have caused.
We weren’t able to locate your account to review the details, but we’d love the chance to make this right. Please give us a call at (205) 255-1112 or reach out to our support team directly at https://audienhearing.com/pages/support. Rest assured, we’ll be happy to help resolve your issue and answer any questions without any extra charge.
Thank you for bringing this to our attention—we truly appreciate the opportunity to improve.
Best regards,
Vince
Audien Hearing Team
MN
Matthew N.
Honest review after 3 months of…
Honest review after 3 months of runarounds. I started trying to return my Audien hearing aids back in June, one day after I received them. I still have all the emails. It’s now September, and after multiple emails, calls, and even a “specialist appointment,” I still have never received simple return instructions. Instead, I kept getting cheery upsell emails (“don’t forget to change your wax guards!”) while the company stalled me past their 45-day return window. Once that window closed—thanks to their delays—they told me I was no longer eligible for a refund even though the
"specialist" mentioned extending the window so I could become acclimated to the new hearing aids. A few weeks would suffice was mentioned. Classic bait, switch, and stall tactic. This isn’t customer service, it’s a scam disguised with friendly emojis and hollow apologies. Beware: once they have your money, their strategy is to run out the clock and leave you stuck. Save yourself the headache. Buy from a company that respects its customers, not one that games its own policies to trap you.
Response from Audien HearingSep 9, 2025
Hi Matthew,
Thank you for sharing your experience, and I’m truly sorry for the runaround and frustration you’ve gone through. This is clearly not the level of support we aim to provide, and I completely understand how disappointing this must have felt.
We double-checked your account and want to reassure you that we’ve now sent you the offboarding link, which allows you to complete your return directly. Once the hearing aids are received back in our warehouse, we’ll be glad to process your refund right away without any further delays.
I sincerely apologize again for all the confusion and the time it’s taken to get this sorted out. Your feedback is very important to us, and we’ll be using it to improve how we handle returns so this doesn’t happen again.
Best regards,
Vince
Audien Hearing Team
CP
Catherine P.
The Labor Day ad is deceptive
The Labor Day ad is deceptive. They discount $200 but say "save $50.00" more on open box unit. The invoice came through without extra discount. When questioned why the rep said untick the box...price increased $50. Bottom line is you are not getting the extra $50 because there is none
Response from Audien HearingSep 9, 2025
Hi Catherine,
Thank you for sharing your feedback, and I’m truly sorry for the confusion and frustration this promotion caused—that was never our intention. We understand how important clear pricing and transparency are, and I apologize if this came across as misleading.
I wasn’t able to locate your order on my end, so I kindly ask that you reach out to our customer service team again with your order details so we can review and clarify this for you. We’ll be more than happy to take a closer look and ensure everything is handled correctly.
Your feedback means a lot to us, and we’ll be using it to improve how our promotions are communicated moving forward. Thank you again for bringing this to our attention.
Best regards,
Vince
Audien Hearing Team
NJ
Not Just Another K.
Beware if you might need to return...
While the product is probably good for many people, the merchant failed to honor their advertised return policy and obstructed my good-faith efforts to resolve this matter.
I requested cancellation/return before the product was shipped, after learning that this type of hearing aid probably would not sufficiently help me with my problem.
The merchant repeatedly put me off, requiring a phone call with a “hearing specialist” before authorizing a return.
The required return steps were buried in an email misleadingly titled “Inbound Call: [my name],” indistinguishable from at least 60 irrelevant marketing messages. No reasonable consumer could locate this as the official return instructions.
Despite these obstacles, I returned the product unused and unopened, with a label finally provided by the merchant, which I was told the value of which would be deducted from my refund, and have proof of delivery.
The merchant has refused to issue a refund and continues to retain both the product and my funds. I continue to reject the product and request a refund.
This is not a simple case of “missing a return window by five days.” The merchant’s own delays, misleading communication practices, and refusal to provide clear and fair resolution directly caused the timing issue.
Response from Audien HearingSep 2, 2025
Hello,
Thank you for taking the time to share your experience, and I want to sincerely apologize for the inconvenience and frustration this has caused. This is clearly not the level of service we aim to provide, and I completely understand how upsetting it must feel.
I believe there may have been some confusion regarding the return process. Typically, once a return label is provided, everything should be good to go — the only cost that might apply is the shipping fee, which can vary depending on your location. We also want to reassure you that we do not hold back any refunds once the hearing aids are returned and confirmed in our system.
I’ve tried to locate your account with the details provided here but wasn’t able to find it. To make sure we can move quickly and get this resolved, could you please reach out to us directly by phone at 205-255-1112 or send an email through here: https://audienhearing.com/pages/support.
This way, we’ll be able to pull up your order right away, clear up any confusion, and ensure your refund is processed without further delay.
Again, I’m truly sorry for the frustration this process has caused you, and we appreciate the opportunity to make things right.
Best regards,
Vince
Audien Hearing Team
AL
Alex
Flawed design, horrible lifespan
I have purchased the Audien Atom Pro 2 hearing aid first. I had to return it under the 45 day money back guarantee because of poor sound quality and exchanged it for Audien BTE hearing aids which worked just fine for a little over a year.
Unfortunately, one of the units stopped working about three months after the warrantee (1 year) has expired. Another unit followed one month later. In both of them, the ear tubes have come apart due to design and manufacturing flaws. I tried to assemble them back and glue together, but that did not work, probably because tiny wires connecting the speakers with amplifiers broke when parts of the hearing tubes disconnected.
By the way, the hearing aids have been used sparingly, about two – three times a week, so their life span corresponds to about half year of normal everyday use, which is not a reasonable lifespan.
Response from Audien HearingSep 2, 2025
Hi Alex,
I’m really sorry to hear about the trouble you’ve had with your hearing aids — I completely understand how important it is to have a device you can count on, and I know how frustrating it must feel when they stop working sooner than expected.
We’d love the chance to take a closer look at this and see how we can help get things sorted out together. Unfortunately, I wasn’t able to pull up your account using just the information here. Could you please reach out to us directly? You can give us a call at 205-255-1112 or send us a message through our support page: https://audienhearing.com/pages/support
That way, we can review your order details and work with you on the best possible solution.
Thank you for bringing this to our attention, and again, I’m sorry for the inconvenience this has caused. We’re here to help.
Best regards,
Vince
Audien Hearing Team
GH
Gena H.
I can hear much better now!
As I have aged, I’ve noticed it was getting harder to hear tv, other people, bird songs, etc. My wife purchased my first ever hearing aids—the Audien Atom Pro 2 for me in April 2025. It has opened up a whole new, wonderful world of sound for me. No,it’s not perfect, but it definitely is better…and cheaper than the $4500 pair my audiologist wanted to sell me. I recently had a question regarding cleaning of the device and contacted Audien support. They responded immediately in a professional, caring, and friendly manner. I am impressed with both the hearing aids and the support.
Response from Audien HearingAug 26, 2025
Hi Gena,
We’re so happy to hear that the Atom Pro 2 has helped open up a whole new world of sound for you—that’s exactly why we do what we do! 😊 We also really appreciate your kind words about our support team. It means a lot to know you felt cared for and received the help you needed.
Thank you for trusting us with your hearing journey—we’re honored to be a part of it!
Best regards,
Vince
Audien Hearing Team
CR
Cathy R.
Stay Away
Horrible hearing aids sent $400 with in added protection plan for the atom Pro 2 They are awful no matter how your twist or turn them in you ear the noise feedback is terrible tried so many domes They sound like tin It’s like putting tiny speakers in your ears I suggest don’t buy them or you’ll regret losing your money
Response from Audien HearingAug 26, 2025
Hi Cathy,
I’m really sorry to hear about your experience with the Atom Pro 2—that’s definitely not what we want for you. I tried looking up your account but wasn’t able to locate it, so the best next step would be to reach out to us directly so we can pull up your order and help you one-on-one.
We absolutely want to make this right and get you the support you need, whether that’s troubleshooting the feedback issue, swapping domes, or discussing other options available to you. Please reach out to our team and we’ll make sure you’re taken care of.
Best regards,
Vince
Audien Hearing Team
CS
Connie S.
Bait & Switch/poor customer service
I ordered these devices and nowhere in the order process, the confirmation email, nor my status check did it say they weren’t “new”. When they arrived, there was a sticker on them that read “AUDIEN REBUILT”. To further frustrate me, only one of them would produce any tones whatsoever. The other one was truly dead. I charged the charger, as per the instructions. I charged the devices, as per the instructions - neither device worked. I initiated a return, only to be told that I needed to do a video call - which I did. They tried to convince me that they could send me an upgraded set at no additional cost, even after I told them that I did not wish to have a product from a business that dealt in “bait and switch” practices. They finally agreed to email me the return label, which after 3 days I still don’t have! I would not trust them with my business.
Response from Audien HearingAug 26, 2025
Hi Connie,
Thanks for sharing your feedback, and I’m so sorry for the inconvenience and frustration this has caused you—that’s never the experience we want for our customers. I reviewed your account and can confirm that we’ve already sent your return label, but just to be sure, I’ll go ahead and resend it to you today.
Thank you for your patience, and I truly apologize again for the trouble. Please keep an eye on your inbox for the updated email, and don’t hesitate to reach back out if you have any issues receiving it—we’ll make sure you’re taken care of.
Best regards,
Vince
Audien Hearing Team
