Having problems with my hearing aids Audien was quick to help me with solutions. The rep was so friendly & patient with me.
Response from Audien HearingSep 30, 2025
Hi Sharon,
We’re so glad to hear our team was able to help you out and that you felt supported along the way. Friendly and patient service is exactly what we aim for, so it means a lot that you noticed.
Thank you for trusting us with your hearing journey—we’re always here if you need anything else!
Best regards,
Vince
Audien Hearing Team
HL
Harold L.
WHAT A DIFFERENCE IN MY LIFE
HELLO AJ. I ENJOYED TALKING TO YOU TODAY, THANK YOU SO MUCH FOR YOUR HELP, IT WAS A PLEASURE TO HAVE YOU HELP ME. YOU HAVE THE PATIENTS OF A SAINT DEALING WITH AN OLD LADY LIKE ME.
YOU TAKE CARE, ENJOY THE REST OF THE WEEK AND THE WEEKEND AHEAD.
THANKS AGAIN FOR EVERYTHING. LORRAINE
Response from Audien HearingSep 30, 2025
Hi Lorraine,
Thank you so much for your kind words! AJ will be so happy to hear this—it truly makes our day to know you felt cared for and supported. Please don’t ever think of yourself as a bother; helping you is exactly why we’re here.
We wish you a wonderful week and weekend ahead as well. Thanks again for trusting us—it’s always a pleasure to be part of your hearing journey.
Best regards,
Vince
Audien Hearing Team
DE
Debbie
Very pleased with the delivery and…
Very pleased with the delivery and packaging of the product. However, they did not work for my 82 year old mother as she needs a hands on approach with fit and sound.
Customer service was very helpful in walking me through the return process and I would definitely recommend them for a more tech savvy user.
Response from Audien HearingSep 30, 2025
Hi Debbie,
Thank you for taking the time to share your experience. We’re glad to hear the delivery and return process went smoothly, and that our team was able to guide you through everything.
We completely understand that sometimes a hands-on approach is needed, especially when it comes to comfort and sound. Your feedback is really valuable, and it helps us continue improving the support we provide to our customers and their families.
We truly appreciate your recommendation, and if there’s ever anything more we can do to help, please don’t hesitate to reach out.
Best regards,
Vince
Audien Hearing Team
SW
Swvirginian
My Experience with Audien Was Extremely Disappointing
I ordered the Audien Ion Pro hearing aids with the intention to evaluate them during the 45-day trial period to determine if they were suitable for me. Initially, I was vey pleased with the loud volume, but soon found that they could not be tuned to enable me to clearly hear conversation. Additionally, after a short time of use the sound would cut out. To explain more clearly, the sound would mute for a second or two then return. In time this problem worsened and when the aids would mute, the sound would not return. The aids had to be put in the charging case before sound returned. I had two video sessions with Audien hearing specialists, and although nothing meaningful was accomplished, I agreed to continue trying the aids. After futher use I subsequently eported the problems noted above to Audien and requested a return and refund. Instead of acknowledging my request, Audien wanted to schedule yet another video conference with a hearing specialist. At this point I submitted a claim to PayPal hoping for help in getting a refund. PayPal opened a formal case and logged information from me and Audien. I was eventually given authority to return the aids. The day I prepared to ship the aids back to Audien, the left port of the charging case stopped working. I made note of that in the PayPal case narrative. The case was settled in my favor in about a month. In summary, I must say in every respect that Audien made things difficult, and I doubt if I would have received a satisfactory settlement without the involvement of PayPal.
Response from Audien HearingSep 30, 2025
Hi Swvirginian,
Thank you for sharing your detailed experience with us. We’re very sorry to hear about the issues you encountered with your ION Pro, as well as the difficulties you faced in trying to resolve them. That’s never the experience we want for our customers.
While we do our best to troubleshoot with customers through our hearing specialists, we understand that the process can sometimes feel drawn out, especially when you’re already dealing with technical issues. We regret that this left you feeling frustrated and that PayPal had to step in to finalize your refund.
We truly value your feedback — it helps us identify where we can improve both our devices and our support process. Please know that we are taking this to heart, and we’re committed to making things easier and smoother for future customers.
We wish you the very best in finding the right solution for your hearing needs, and thank you again for giving Audien a try.
Best regards,
Vince
Audien Hearing Team
JS
James Sahlender C.
My wife bought the Atom Pro for me for…
My wife bought the Atom Pro for me for Christmas. It was a gift of hearing. She purchased them on November 13, 2024 as a Black Friday promotion. Unfortunately, she chose Audien Hearing Aids. Their inferior product went defective and Audien Hearing would NOT ACCEPT A RETURN FOR REFUND because I started using them on Christmas day and a few weeks in January the hearing aids stopped working. Audien said we were past the 45 day period.
They replaced them with another defective pair that lasted 4 weeks before they stopped working as well.
Audien waited over a month to respond to my case. We upgraded and paid Audien immediately. Now another month has passed and we have nothing but a long e-mail chain of nonsense. Audien is good at taking money; however, they fail with delivering a product that works and services. A month later, the upgrade arrived.
I immediately returned them to Audien, for I am done with them. Audien Refunded the amount for the upgrade; however, NOT THE AMOUNT FOR ORIGINAL PURCHASE. I now have NO hearing aids, working or not working and we are out $150.00 that Audien kept.
Here is a quote from Mr. Vince in my email chain; "... Thanks for getting back to me. I truly understand your frustration—and honestly, I would feel the same if I were in your position... ".
Audien Hearing Aids preys on senior citizens!
BUYER BEWARE!
Response from Audien HearingSep 23, 2025
Hi James,
Thank you for taking the time to share your experience, and I want to sincerely apologize for all the frustration this situation has caused you and your wife. I completely understand how upsetting it must feel to go through defective devices, delays, and not get the resolution you were hoping for. That’s never the kind of experience we want for our customers.
I do want to clarify that when we reviewed your account, we confirmed the original order had already passed the 45-day return window by the time the request was made. Because of that, we weren’t able to issue a refund for that order, as our policy is designed to be consistent and fair for all of our customers. That said, we did process and refund the upgrade order as soon as it was returned.
I know that doesn’t make the situation any less frustrating, and you’re absolutely right to be upset about the delays and the back-and-forth communication—it should have been handled more smoothly and much sooner. I’m truly sorry this has left you with such a disappointing impression of us.
Please know that we’re here if you’d like us to explore troubleshooting or replacement options, and our team is committed to making sure every customer feels supported. If you’d like, you can reach us directly at 205-255-1112 or through our support page: https://audienhearing.com/pages/support.
Thank you again for your feedback—we’ll be using it to improve how we communicate and support our customers going forward.
Best regards,
Vince
Audien Hearing Team
WC
Wanda Clay G.
Terrific service !!
I’ve had my aids only a week but I’m very happy with them !! I had to return the first aids sent me but the experience was great! Audien sent me a code to use and I took them to the P.O. No problem !! I received the new ones a few days later, as promised. Ty called me on a video conference and solved a couple of things I didn’t understand Great service and great aids.
Response from Audien HearingSep 23, 2025
Hi Wanda,
We’re so glad to hear you’re happy with your new hearing aids and that the exchange process was smooth for you! It’s great to know Ty was able to walk you through everything on the video call—that’s exactly the kind of support we want to provide.
Thanks so much for sharing your experience and for giving us the chance to help. We’re thrilled you’re enjoying your aids and we’ll be here anytime you need us.
Best regards,
Vince
Audien Hearing Team
MM
Melissa M.
The teaching moments were good for my…
The teaching moments were good for my husband, but he cannot get them to work without the high pitch noise. Now we are trying to return them as promised when purchased, if dissatisfied but not having any luck. I'm guessing that the company is dragging their feet so the return clock runs out. Live and learn.
Response from Audien HearingSep 23, 2025
Hi Melissa,
I’m really sorry to hear about your husband’s experience and the frustration with the high-pitched noise. That’s not what we want for our customers, and I understand how discouraging it must feel—especially when you’re just trying to get the return taken care of.
Nothing to worry about—we’re here to make things right. I’ve asked one of our team members to reach out to you directly to help with the return process so you don’t have to keep chasing it down. We’ll make sure this gets resolved for you.
Thank you for your patience and for giving us the chance to fix this.
Best regards,
Vince
Audien Hearing Team
CW
CINDY W.
Do not like the tinny sound
Do not like the tinny sound. Having to change the setting from 1-4, continuously .
Response from Audien HearingSep 23, 2025
Hi Cindy,
Thanks for sharing your feedback—we’re sorry to hear the sound hasn’t been what you expected and that you’ve had to keep adjusting the settings. That’s definitely not the experience we want for you.
Since I wasn’t able to pull up your account here, the quickest way we can help is if you reach out to us directly at 205-255-1112 or by sending us a message through our support page: https://audienhearing.com/pages/support
. One of our team members will be happy to work with you on troubleshooting or exploring options to make sure you’re taken care of.
We’d love the chance to get this resolved for you.
Best regards,
Vince
Audien Hearing Team
