Audien HearingReviews of audienhearing.com

Response from Audien HearingOct 8, 2025

Hello Harvey, That’s wonderful to hear! We’re so glad LJ was able to take great care of you and make sure all your questions were answered — even after getting disconnected. She truly goes above and beyond for our customers, and we’ll be sure to share your kind words with her. Thanks so much for taking the time to share your experience and for being part of the Audien family! Best regards, Vince Audien Hearing Team

Response from Audien HearingOct 5, 2025

Hi Char, We’re so glad to hear that LJ was able to help and get things sorted out right away! We know how frustrating it can be when something doesn’t work as expected, so it’s great to hear she was able to make things easier for you. Thank you for sharing your experience and for being part of the Audien family! 💙 Best regards, Vince Audien Hearing Team

Response from Audien HearingOct 5, 2025

Hi Peter, We’re so happy to hear that LJ was able to understand your concern and get it resolved for you! She’ll be thrilled to know her help made a difference. Thanks so much for sharing your experience and for choosing Audien Hearing! 💙 Best regards, Vince Audien Hearing Team

Response from Audien HearingOct 5, 2025

Hi Roger, Thank you so much for taking the time to share such an honest and thoughtful review. We’re really glad to hear that our team has been responsive and helpful, and that you’ve had good experiences with our customer service — especially with the representative who assisted you this morning! That said, we’re truly sorry to hear about the repeated issues with your Atom Pro 2 devices. We completely understand how frustrating it must be to deal with that after everything you’ve tried. Please rest assured that we’ll do everything we can to make this right — whether that’s finding a more reliable replacement option or exploring a refund if needed. We’ll be reaching out to you directly to review your case and help you find the best possible solution. Thank you again for your patience and for giving us the chance to make things right. 💙 Best regards, Vince Audien Hearing Team

Response from Audien HearingOct 5, 2025

Hi KT, Wow—thank you so much for sharing such a kind review! We’re thrilled to hear that LJ was able to take such great care of you. She truly is a gem on our team, and it means a lot to know her patience and dedication made your experience an easy and satisfying one. We’ll be sure to pass your kind words along to her—it’ll absolutely make her day! Thanks again for being part of the Audien family. Best regards, Vince Audien Hearing Team

Response from Audien HearingOct 7, 2025

Hi Brian, We’re truly sorry for the frustration this experience has caused you. We completely understand how upsetting it is to deal with delays and communication issues—especially when it involves something as important as your hearing aids. After reviewing your account, we can confirm that the return was processed outside of our return window, which is why it wasn’t eligible for a full refund. That said, we always aim to be fair and transparent with our customers, and our policies are in place to make sure everyone is treated consistently. This might not be the outcome you were hoping for, but we’d still like to help find a solution—whether that’s checking on your replacement or exploring other options to make things right. Thank you for your patience and understanding. Best regards, Vince Audien Hearing Team

Response from Audien HearingOct 6, 2025

Hi Sam, Thank you so much for taking the time to share your feedback. We’re delighted to hear that LJ went above and beyond to assist you. Providing caring and attentive support is something we take great pride in, and it’s wonderful to know you had such a positive experience. We truly appreciate your trust in Audien and for being part of our community. Best regards, Vince Audien Hearing Team

Response from Audien HearingSep 30, 2025

Hi Diann, Thank you so much for sharing your experience with us! We’re really glad to hear that LJ and the rest of our team were patient and able to support you through the process—it means a lot to know you felt taken care of. Upgrading to the ION is a great step, and we truly hope it gives you the results you’ve been looking for. Please know that we’ll continue to be here for you every step of the way—if you ever need help, have questions, or just want some guidance, don’t hesitate to reach out. Wishing you the very best with your new IONs, and thank you again for trusting us on this journey. Best regards, Vince Audien Hearing Team