Audien HearingReviews of audienhearing.com

Response from Audien HearingOct 29, 2025

Hi Ed, We really appreciate you sharing your honest feedback, and we’re so sorry for the frustration with the Bluetooth connection — we know how inconvenient that can be, especially when you’re out and about. Bluetooth range can vary depending on your phone model and environment, but we completely understand this isn’t the experience you were hoping for. We’re continuously working to improve stability and ease of use, and we’d love to help troubleshoot this further so you can get the best performance possible. Please reach out to our customer support team — we’ll make sure you’re taken care of. Warm regards, Vince Audien Hearing Team

Response from Audien HearingOct 29, 2025

Hi John, That truly means a lot — thank you! We’re so glad to hear that you had a great experience with our customer service team. We always aim to go the extra mile to make sure you’re fully taken care of. Warm regards, Vince Audien Hearing Team

Response from Audien HearingOct 23, 2025

Hi Jim, Thank you so much for taking the time to share your experience — we really appreciate your kind words about our team and your honest feedback about our products. I’m so glad to hear that the Ion Series has been working well for you! It’s great to know you’re enjoying the comfort, fit, and performance. I’m sorry to hear that the Atom Series didn’t meet your expectations, but your feedback is incredibly valuable — it helps us continue improving and ensuring our products meet every customer’s needs. We’re thrilled that your issue is being resolved and that you’re happy with the support you received. Thanks again for being part of the Audien family! Warm regards, Vince Audien Hearing Team ❤️

Response from Audien HearingOct 23, 2025

Hi Sharon, I’m truly sorry to hear about your experience — that’s definitely not the kind of service we want for our customers. I completely understand how frustrating it must be to go through all that and still not receive your order. Unfortunately, I wasn’t able to locate your account based on the information here, but I’d really like to help make this right. Please reach out to our Customer Support Team at https://audienhearing.com/pages/support or give us a call at (205) 255-1112. We’ll review your case right away and make sure your order gets the attention it deserves. Again, I sincerely apologize for the inconvenience and confusion this has caused. We appreciate your patience and the opportunity to make things right. Warm regards, Vince Audien Hearing Team ❤️

Response from Audien HearingOct 23, 2025

Hi Howard, Thank you for sharing your feedback. We’re truly sorry to hear about your experience with your Ion Pro — we completely understand how frustrating it can be to deal with a device that isn’t working properly, especially after putting your trust in us. Please rest assured, we’d be more than happy to help get this sorted out for you. One of our team members will be reaching out to assist you directly and review your concern so we can find the best solution — whether that’s troubleshooting or helping with a return. We genuinely appreciate your feedback, as it helps us identify areas where we can improve and enhance both our products and our service. Thank you for your patience, and we’ll do everything we can to make this right. Warm regards, Vince Audien Hearing Team ❤️

Response from Audien HearingOct 23, 2025

Hi Chuckie, Thank you for sharing your honest feedback. We’re truly sorry to hear about your experience — especially since we know how important clear and reliable hearing is, particularly for your work in construction. We completely understand how frustrating it must be to deal with squealing and short battery life, and we’re sorry if we fell short of the quality you were expecting. We’d really like the chance to make this right and help resolve your concerns. Unfortunately, we weren’t able to locate your account from this review alone, so please reach out to our Customer Support Team directly at https://audienhearing.com/pages/support or give us a call at (205) 255-1112. Once we hear from you, we’ll make sure one of our team members assists you right away. We genuinely appreciate you taking the time to share your thoughts — feedback like yours helps us improve our products and ensure a better experience for all our customers. Warm regards, Vince Audien Hearing Team ❤️

Response from Audien HearingOct 14, 2025

Hi Robert, We’re really sorry for all the back and forth and for the inconvenience this caused — that’s definitely not the kind of experience we want for our customers. We looked into your account and saw that our team did try reaching out, but unfortunately, we weren’t able to connect. It also appears that your order has passed the 45-day return window. We completely understand that this may not be the outcome you were hoping for, and we truly apologize for the frustration. That said, we’re still here to help — whether it’s troubleshooting the right ear device or exploring a possible upgrade option, we’ll do our best to make things right. Please feel free to reach out anytime so we can assist you further. Thank you for your patience and understanding. Warm regards, Vince Audien Hearing Team

Response from Audien HearingOct 14, 2025

Hello, Thank you for taking the time to share this — we truly appreciate it, and we’re very sorry for the frustration this caused your mom. That’s absolutely not the experience we want for any customer, and we completely understand your concern about how this came across. The intent behind offering a brief video or phone consultation is to make sure the device is fitted and set up correctly, and even handle the return process. However, we completely understand that asking for a video appointment can feel pushy — especially for seniors — and that was never our intention. We’re truly sorry it came across that way. We want to make this right. If your mom would prefer not to do a video appointment, we can absolutely process the return over the phone instead. Please email us at [email protected] or call us at 205-255-1112 — we’ll make sure it’s handled smoothly. Thank you again for bringing this to our attention. Your feedback helps us improve how we communicate and support our customers, especially seniors. We hope to resolve this quickly and regain your trust. Warm regards, Vince Audien Hearing Team