ATTSavings.comReviews of attsavings.com

The customer service representative that sold me my package was great. However, he gave me a time that they were supposed to come set things up, but they changed it to the next day which was a complete inconvenience since I had made plans to be home for the day they gave me. I called and told them my situation and they basically told me take it or push it to another day. The first day they gave me was just a "guess" of the soonest time they could get to my area. Then it was supposed to take 2 hours to set up the system, but it literally took them 9 hours to completely fix my system, which also was a complete inconvenience since they told me it would only take two hours, so make sure you have multiple days free before you buy the package. However the 6GB package I have is GREAT for streaming Netflix and other networks.

I ordered my service and was given a installation date. When the day came no one showed up to install service and I needed it for work. The next morning I called at around 8am and had to have everything done by 11am. Well, I couldn't have gotten a more knowledgeable rep. (Lavine id#LD2007) was very professional and caring. He didn't just tell me what need to happen to get my service on and transfer me to someone else, he took it upon himself to handle my file and get everything straight. A true example of a customer service agent!

ATTSavings had the best service I have ever experienced. They were able to walk me through the entire process from order to setup I would highly recommend ATTSavings.com to anyone who asks!

I talked to more then 10 agents already. every single one told me other person lied!!!!!!!!! last guy i talk to said " world is not perfect people lie"!!!! i didn't get half of the Services i was told Im gonna get.. only explanation they have is other person lied. and they cant fix it or offer me anything that going to help me.

I switched to U-Verse a little over a year ago after a field representative from AT&T came knocking on my front door trying to sell me the service. I was content with my previous cable/internet provider, but the field rep sold me on the promotion they were running at the time, and the fact that my bill would NEVER increase even after the promotional period ended... as I was told that I would be able to either remain at the promotional rate I started with or switch to a better plan if they had a different promotion going on when mine ended. Since I had a sense of confidence that my bill would never increase, I set my account up to auto pay. All was fine, until I recently noticed that the past 3 months I have been charged over DOUBLE the promotional rate I was promised. Contrary to what the field rep promised to my face, my bill did in fact increase after the promotional period ended. I called customer service in attempt to get refunded for the 3 months of over billing, and they were not willing to help in any way. I have been a loyal customer of AT&T for several years through their cellular service and over a year with U-Verse and they refused to refund a couple hundred dollars of over billing! I set my payments up to auto-pay because I trusted these people enough to not babysit the bills from them... but I guess I was wrong in trusting them. They have just lost another customer (both cellular and U-verse).

Multiple items were charged on my bill that were not ordered, they refused to make it right and customer service was terrible. I spent 3 hours trying to fix their error and it still never happened.

Signed up for AT&T u-verse internet and phone. Requested 18mb internet service. AT&T installed 6mb service, and technician stated that the 18mb service could not even be supported in the area I live. Will never use AT&T again, they completely misrepresented the service they could provide. Had them disconnected and went back to CDE for my internet service in Clarksville, TN.

The worse customer service ever