ATTSavings.comReviews of attsavings.com

This is a fraudulent website!!! They stole my sisters information including SSN. BEWARE of attsavingscom/current-offers

I love it but the WiFi is acting a lil slow

They are a scam they have all my information because I thought they were att

PT 2 FRAUD: I got a confirmed cancellation from ATT but AttSavings sent an installer anyway. I told him I had canceled & already set up with another company. Either he or AttSavings LIED & reported a successful installation at my address, so ATT began billing me for an account I didn't know I had, under the landline phone number I didn't know I had. They defrauded me and the real/official ATT company! -- PT 1 before fraud: Didn't realize I was at a third-party website. Wondered why the price was so terrible, but I was moving, maybe they were all really expensive there? Official ATT doesn't even cover my address! Thankfully I was able to get out of it. Lots of research after the suspicious phone call, in time to cancel. They still sent me a modem after I canceled. Not sure how to return. Hope I don't get a bill.

After calling number in email provided, the recording said there would be a wait of 3 mins to talk with representative. After listening to music and recordings for 14 1/2 minutes, a representative answered but he was very difficult to understand and said I needed to talk to customer service. After holding again for a few minutes, I got disconnected. Eventually I spoke with a very helpful, professional, and competent representative who told me it was not possible to keep the current SC phone number (after a previous rep had entered the new address and said that I definitely could keep the number). Finally after about thirty minutes of trying, this representative told me exactly what I needed to do and what the charges would be. It's unfortunate that it took so much frustration and misinformation prior to talking with a really helpful person (Jason in Customer Service).

Couldn't have been a better install. Thank you.

So after 5 phone calls to AT&T to do something as simple as a move of existing service to a new address, which also requires changing the phone number, there is exactly the same revolving door. I know the new number and the expected service date, but "There is a problem with processing your order". As a stockholder, this is the worst possible customer service ever imaginable. Maybe they really want people to change service providers.

My experience with this installer was very good. James was courteous, very efficient and knowledgeable. He made me feel as if I was his only concern and that he wanted to provide me with the best service possible. He is definitely an asset to AT&T.