ATTSavings.comReviews of attsavings.com

Over 2 weeks ago I contacted AT&T to establish internet services along with home phone service (200 minutes). I was frankly disappointed that due to some technical issues my services were being deferred. I checked again this week and was told the same thing. I am not accustomed to waiting for what should be a simple request. Again, this week I have not heard anything to confirm a date when service will be established. Because of the horrible service I have secured services through another provided and wish to completely cancel this order request. Irvinder Singh 601-913-3457

So far phone doing okay. Internet is slower than I was told would be. Some what undecided about television. When I called to ask about ordering the bundle I was not tol a large box would have to be put in my house. Does not look very good especially since my house is new. Was not told ones would have to be run in my closet for my bedroom TV. Now I have a line hanging down over my built in shelves in my walk in closet. Does not look very nice. Was told a few other things that would be done and could not be. I was also told I would receive a gift card so far have not gotten that. I was als told by sales person that I would get 300 Chanel's for the price he quoted me with a senior citizens discount. I was not given the 300 I was given the 200 so had to call in to ask where the Chanel's were I had asked for was told I only had the 200 instead of the 300. So of course I have to pay more for the 300 to get the Chanel's I asked for. Very up set about that. I should have known that the sales person are just that sales no true customer service. I also was not told some person would have to come out day before hook up into home to put a box and line outside. I just happened to be at home instead of at work. Have had for 4 days and already upset. I can just imagine how wrong the first bill will be. I'm surenot what I was quoted.

The tech was terrific, its the rest that puzzles me. I wanted internet, phone and fax. When I signed up for this they didn't explain services very well or I could have got all my services installed at one time, the tech came and installed the internet, and said that someone would be out to setup the phone and fax. I have had a appointment or this for over a week, no one ever called to setup a phone/ fax appointment. Now my install apt has come and gone, the one thing I needed was a phone line. Don't have that and have no idea when I may get the line installed. I could have gotten all installed at one time if I was told that VOIP can do the fax, and phone lines. This is not a very efficient way of doing business. on a scale of one to 10, I rate the tech at 10, ATT I rate at 5. hope this helps you. cause I still have no business phone or fax, and no real idea when I may get them. thanks ATT

My experience with the automated customer service has been terrible. the man who set up my service and connection was nice, But I have never had such long wait time and rude people when trying to get a problem solved. My internet is very slow, not worth what Im charged. I will never recommend AT&T to anyone!!!!!!!!! I feel trapped!

Two weeks ago I called to establish a land line using my present phone number which had been a land line serviced by AT&T prior to my switching to Comcast 2 years ago. I received an email acknowledging my request; called the number indicated and spoke with an individual who was difficult to understand because of his accent. After some time I was told to call back in 3 hours. I called back, spoke with someone else, same experience - difficult to understand the AT&T representative and I was told to call back in 2 hours. I asked to speak with a supervisor, was transferred, on hold, then disconnected. Almost broke the phone like the little boy in the commercial! I called back, again was told order was being processed and to call back, this time in 1 hour. I asked to speak with a supervisor; was put on hold, then disconnected. After several more phone calls, I spoke with someone who was understandable and appeared to have some knowledge as she spoke of porting my phone number. I was told I would receive an email the next day with status. Received it today. Still no service. It's a simple land line. wires are all there. all that needs to be done is port the number. grrrrr

I signed up with AT&T after calling competitors and comparing prices. I called 3 times to AT&T before I signed up just making sure I asked every question to get the best plan that worked for my budget. I have had services for a week and got my first bill.....more then $20 over the quoted amount. I was shocked to say the least. I also was told as a promotion I would be getting the movie channels for 3 months trial, that never happened. I'm trying to look for new services now.

Great installation service and phone/internet. Very pleased so far.

After the problems we had with our previous provider, AT&T could not have been better. Their customer service throughout the entire order and installation process was fantastic. We couldn't have asked for a better experience. It was almost comical how different our experience was compared to our past provider.