ATTSavings.comReviews of attsavings.com

Att thinks I have the new u-verse, well they didnt put it in yet........ Its been over a month.

Just switched from verizon and att is very skow compared verizon.

INSTALLERS DID A GREAT JOB!

Customer service on the phone and in person was great. My internet works.

The tech was very good! ***************PS MY LAST NAME IS SPELLED INCORRECTLY********* it's DAVID LOFLIN NOT LAFLIN

I am a new customer in a new city. I called to sign up for a landline compatible with a security system that does not use digital. Also signed up for uverse internet access. The first agent took nearly 45 minutes completing the auto-did not speak English well. He put me on hold for more than 25 minutes. I finally hung up and called again. A second agent confirmed the order. I was told about all the "specials" and free installation with my order. two days later the security company came to install and said the phone was not set up for it. I made a third call, again waiting on hold for an agent, who finally told me I had to have two accounts-one landline, one internet. After nearly a week, the security was installed. Yesterday I received a $200 bill for all the confusion, wait time, and lack of professionalism with your agents. I'm finally happy with the interent and phone service but overall the process was very frustrating, lacked professionalism and too more than 5 hours phone time to do business with you. I am not happy about that! Nor am I happy about the charges for installation when I was told by the third agent that all charges would be waived due to the confusion and problems.

All I wanted was decent cell service and a new land line. I have been an AtTT user for many years. When I moved to Reno my mobile connection was awful! Dropped calls, sporadic connections, two bars if I stood very still in one place. After one call I was told that I was talking to California and had to call Nevada service. One woman on Friday promised faithfully to call back on Monday. Guess what - no call. One call resulted in a confirmation number that the next person said was invalid. At one point I had two confirmation Numbers, two new phone numbers and two installation dates. After trying to cancel both I sheer disgust, decided later to go ahead and keep one. I needed a microcell to improve local reception, was told it would be $199 to send me one, the next person told me I had to go to an ATT store to get one. For a business that specializes in communication, they really stink! Every call resulted in at least one transfer, some were dropped. I'm still so disappointed in the lack of support and ability to problem-solve.

Installer A+++++ telephone help not so much, I wanted to order 12 meg download service and they said i could only get 6 Meg I know this is incorrect as my daughter lives in the same neighborhood and she currently has 12 meg download service, i fact she lives on the same street as i do.. the installer did a great job and was very helpful.. WOULD STILL LIKE TO GET 12 MEG download!!!!!!!!!!