ATTSavings.comReviews of attsavings.com

After calling number in email provided, the recording said there would be a wait of 3 mins to talk with representative. After listening to music and recordings for 14 1/2 minutes, a representative answered but he was very difficult to understand and said I needed to talk to customer service. After holding again for a few minutes, I got disconnected. Eventually I spoke with a very helpful, professional, and competent representative who told me it was not possible to keep the current SC phone number (after a previous rep had entered the new address and said that I definitely could keep the number). Finally after about thirty minutes of trying, this representative told me exactly what I needed to do and what the charges would be. It's unfortunate that it took so much frustration and misinformation prior to talking with a really helpful person (Jason in Customer Service).

The Tech came and said that they would have to run fiber to my house to turn on the new service. that was 3 days ago and we have not heard anything since. The salesperson that sold the package never said anything about changing our wiring or anything like that. Supposed to be quick and painless. Now we don't know what is happening. Not the Tech's fault - just no communication in the system and we get lost in the shuffle.

To schedule an installation date for cable and internet appointment is very difficult. I work 5 days a week from 8 a.m. to 4:30 p.m. AT&T does not offer in person installation services after 5 p.m. nor have enough workers to have an installer come on a Saturday or a Sunday. When I call into the AT&T quite a few operators do not speak English clearly nor understand my request. May I suggest AT&T hire mor cable and installers to met the growing demand for , after hours, Saturday and Sunday services for customers who have other obligations such as work. Far as workers who have limited English I would provide training for workers and/or hire individuals where English is their first language.

I called AT&T Uverse after getting nowhere with my current plan on Xfinity. The phone call that I had w/the Uverse rep was so phenomenal, it was a no brainer to switch over. I checked my email account & sure enough, I had a confirmation email immediately from Uverse. However, unbeknownst to me, an appt change was sent directly after I logged off. Unfortunately, I didn't find out until the last few minutes of my initial appt's window time. It was then that I found out that my appt had been rescheduled for a day that I'm not even home! How dare they assume my schedule & risk sending out a tech out without direct communication with the prospective client! In lieu of the insensitive communication flaw, I rescheduled, but am now rescheduled out 1.5 wks past my initial scheduled appt. One day, a company will come along and finally get it right. Until then, we're stuck with having to put up with mediocre customer service.

I got my at&t Internet set up on 10/8. The guy told me everything would be turned on in 2 days of our phone call. I get an email after everything is done advising me it would be set up on 10/14 which I was not going make a big deal about. Upon reading the emails on 10/13 it stated I would get a self install kit prior to installation (which is 10/14) and I have not received anything. I called them and they told me "it was sent to me". Now I have to wait from them to resend it to me which means my Internet will not be turned within 2 days of my initial call or on 10/14 as I was told by at&t. Extremely frustrating and not happy with at&t service and has nothing to do with the product but more their customers service reps and empty promises.

I've made several phone calls to ask for help. I am told that the service was connected at my daughter's apartment, but she does not have service. Was someone else connected? Am I paying for service that someone else is receiving? When I call for help I speak to people who speak English as a second language (I'm not sure what they are saying) or I get an English speaker who cannot answer my questions. I spend a lot of time waiting on hold for someone who seems not to be able to help. Very frustrating!

I haven't even receieved my equipment yet. I'm getting impatient.

I did not have any other choice for internet, it is slow and I did not saving any money, I have to get what I get