ATTSavings.comReviews of attsavings.com

Thanks for the horrible customer service. I tried to contact local San Antonio att service that installed my cable and Internet for a week. No response from installer or manager for a date to bury the cable in my front yard. I called corporate and argued with lady on phone that I would not be available to meet a new tech to look at the cable lying on front yard grass, so they could open a ticket to have it buried. Then finally asked for manager and he took care of the issue in a matter of 5 minutes. He also called and checked with me multiple times the next day. Now it's going to take 7-10 days to get cable buried. Hope this is just a fluke and not a sign of what I have to deal with for the next year of my contract.

I got at&t because its the only place that comes out to my area. I was told that I either had to purchase a router from them for $100 or go to the store which the csr recommended. I called to find out what type of router and kept getting disconnected and then the people I could speak to couldn't tell me what type, I finally got told the day before my service was supposed to be connected that I could rent a router which o decided to do and they said it would be shipped overnight. The next day I called because it never came to be told there was an issue with the router so it didn't get sent. Why would they not contact to let us know? When we were upset the guy told us that they could talk to billing to get the router taken off our bill since we've had so many issues and then we got disconnected again. It's ridiculous and not good business. I won't recommend ATT to anyone and would switch if anyone else had coverage in our area.

Quick , courteous , explained all phases and aspects of the install, then took the time to explain it to me in English . Thanks

We changed our original date to the next day as we were out of town, they showed on wrong day. We waited on our confirmed date and no one showed . We have decided to stay with Comcast.

I wanted to move my 96-year-old mother c. 1 mile away to a new assisted living. The first day it took 2.7 hours, including supervisor, to tell me her credit was "blocked", the service had to be "new" with activation fee (which they later waived), and she could keep her old phone number. Later that day e-mail confirmation comes in changing her phone number. Next day, I spent 1.4 hours with Edward who sympathetically said he would change it to the correct number. Confirmation shows no change. Next day, I talked to Lois who assured me she had it fixed, had talked to the right people in Folsom, CA and would get to the root of the problem with the supervisor who should have known better that this is simply a "move", not a "new activation." Seeing no change in the status of the order, I spoke to another person who simply changed it over the phone to the right number and the phone number and service worked. What an ordeal!

Your installer called me before arriving ans was here pretty close to the time we agreed. The installation took almost 3 hours which was much longer than i was expected. It was explained to me that he was having difficulties getting a dial tone to the house.He worked at the problem until he got it solved.By the way his name was Larry. He was respectful to me and the property. He even left me his number in case I had any troubles.Thanks for a job wll done.

The person who installed in internet and U Verse TV was AWESOME!!! He was on time, professional and had great customer service skills.

Fiber is working well. Customer service is exceptional. Sure beats our previous service!