ATTSavings.comReviews of attsavings.com

The service tech did a fabulous job with my new Internet install. He was on time and gave me a call to let me know he was on the way. I had some unique requests for how the line was run to my house and he did a great job at listening and doing what I wanted.

Att has promised me twice to start the uverse service at park place but both times its lazy enginners who work with no supervision have sabotaged my contract. And the cs is non existent at Att. There might be hand-holdings but no results.

I called in from work so that I could be there when they put In my WiFi never showed up then called two minutes before the time they was suppose the show up and asked to reschedule.

My service call was answered in a timely manner and as soon as the representative realized they could not fix the problem over the phone, they set up a very timely appointment with a service technician. The service technician called to let me know when he would be at my home, he checked connections away from the home before arriving, diagnosed the problem and got it fixed. He was courteous, knowledgeable, on time, and respected my home.

The phone sales guy was nice. Told me I'd be charged $89/month for internet, cable, phone. When the installer came, there was no order for a phone and the cable package was the next level. The installer was professional and honest. He said the installation would take 4-6 hours because he had to run a new wire, try to add the phone to the order, and get the software pushed to the box. When I tried to followed up with the 800 number, they said they couldn't do anything about the bill and that they were sorry and would pass along the feedback, but couldn't transfer me to billing. So when my first bill came, I expected to be charged an installation fee, but was charged full price for the phone line. Finally, a change could be made...but it was only a $25 reduction on the bill. Terrible! Take a customer service lesson from WOW. No wonder I had been a WOW customer for 12 years.

I initially talked to a LISA who promised me all these grandiose things to lock me in but when it came down to the installation day, NOT ONE of those promises had been locked in.$125visa gift card, waved installation fees, free cable channels, 4boxes total, AND MORE!! When i spoke to someone else they told me i have a choice of a $50 gift card or Amazon prime for a period of time, and that i had to make a decision...HUH? The decision had been made so i thought. Installation guy came and literally stayed at my home for over 7HOURS!!!!!!!!! I talked to at least 6representatives because i was so dissatisfied, each one telling me something different. NO ONE was on the same page, its almost like they had all been trained differently and no one actually was sure of any of the policies or how to please a customer. One representative named ANNA, told me she was the supervisor....only later to slip and say "i just talked to my supervisor and im unable to do that", I was under the impression you were the supervisor LIAR, she said i know but shes on the other line and tied up so thats why i said that. WHAT??? How unprofessional. When i insisted on speaking to her she said "may i ask why"? Ask if EVERYTHING i disgust with you didnt spell it out. In my opinion she simply didnt want to look bad in front of her supervisor. She took my number and promised the supervisor would call me back that evening, one guess if that ever happened. NOPE!! Never. It has been truly a circus. Additionally, she (Lisa) promised me the highest rate of speed on my internet, they installed the ABSOLUTE LOWEST!! Having to make another technician return after a weeks time to install the better speed. All my calls being recorded i cant not believe there is not better training for this company, my horrible experience cannot be the first time this has happened. My service is fine but they have yet to make everything right. All in all i currently have ATT cable and internet....We shall see if they keep my families business.

Bad. Avoid!!!!!!

When I spoke to a representative about my setting my account, I was given a quote for a lesser amount then the amount I am currently being charged. My bill reflects about thirty dollars higher than expected. This service reflects the actions equal to the service I received from Time Warner Cable Company. Given one price and charge another. I am retired and live on a fixed income and am sad to deal with dishonest dealings. The man who installed my equipment was great and very helpful. For his service in my home I would give him five Stars *****.