async.comReviews of async.com

I rarely leave negative reviews, but I feel it’s important to share my experience so others know what to expect Predatory subscription practices. I tried their platform for a month - not realizing that I was enrolling in an auto - renewal monthly subscription. I got no email confirmation as a sign up for this. New York State laws require an acknowledgment email - a retainable acknowledgment that includes terms and conditions and an easy way to cancel. None of this was provided to me in my email. I did not even know I had signed up for auto renewal ! I did not even know I had been subscribed! When I noticed it on my Amex statements, I immediately jumped through many different confusing screens and cancelled it (at least I hope I did - reading the reviews I’m not sure!) When I brought it to their attention they told me different browsers show terms differently and they are sorry for the confusion! That’s why email confirmations in your inbox need to be sent ASYNC!! I asked for a refund and what I got was poor customer service, refusal to acknowledge that they practice a sneaky subscription technique and at the end, a lack of good faith and common sense judgment in refunding the charge. TERRIBLE SERVICE!

I am not the most technologically advanced person. I called the Async help desk and the person I was dealing with, George, was very patient, looked to understand my issue, and provided me with an approach that was tailored to my abilities. Excellent customer service!

I’m a day late on the subscription because I work overnights and I woke up to a charge of 287 and when I first tried to use this website it didn’t even edit my video , and not I can’t get a refund and I really need the money. Do not use this website !!!

Very useful especially the way of video editing.

I rarely leave negative reviews, but I feel it’s important to share my experience so others know what to expect. I accidentally allowed my subscription to renew and noticed the charge the very same day. Within approximately 15 hours of the renewal, I contacted customer support. It can easily be verified that I had not logged in or used the platform at all during that time. I completely understand that companies have policies regarding renewals. However, I also believe there should be room for reasonable discretion when a customer reports an honest mistake almost immediately and has not used the service after being charged. This was a $150 charge for a subscription I did not intend to renew. That’s not a small amount of money, and I was disappointed that there was no willingness to consider the circumstances or offer any flexibility. The response I received was simply that the policy did not allow for exceptions. My frustration isn’t with the existence of a policy, it’s with the lack of customer service and common-sense judgment. Good customer support recognizes that honest mistakes happen and that long-term customer relationships are often worth more than rigidly enforcing a policy in situations like this. If you’re considering this platform, just be aware that if you accidentally miss your renewal date, even by a matter of hours and even if you haven’t used the service, you may still be responsible for the full charge. Based on my experience, don’t expect any flexibility or goodwill from customer support.

I started using Async with absolutely no experience in recording or editing software. It really didn’t take me long to learn the basics to get my podcast up and running. The basic editing tools are the touch of 1 button and make the world of difference to the sound, it really does make it sound like a professional recording. I’m learning more the more I use it and I’ve been able to expand into creating more complex recordings with multiple layered sounds for meditation and breathwork recordings. So basically, async is making me look like a superstar 😉

I’ve been using Async for 2 years and it’s grown leaps and bounds over that time. Editing my podcast took a significant amount of time in the past and now especially with the ranking tools to see how the episode rates with suggestions to make it better and one click to make the changes has been a game changer! The recording studio is great, easy to use, easy for my guests to enter, and looks great. Highly recommend!

This site is amazing. I looked for weeks to find a meditation editing program that was simple and didn’t take hours to learn and async was exactly that. If you aren’t super tech savvy but also don’t want to spend a fortune outsourcing editing this is a great site.