async.comReviews of async.com

Piece of junk. Lagging. Tools don't work as promised "magic dust" keeps failing on small clips, even a basic function like merging edited segments doesn't work. The CS is fairly responsive but they never solve the issue.

I had used podcastle for a few years and it has its issues, but overall was the best tool for cleaning and editing my audios. In July they offered me a deal if I bought 12 months rather than the monthly subscription I had been paying. I bought the 12 month package. I hadn't used it for a month or so and when I came back to it today it was locked. They had changed the storage limits after I had paid for it. I was over the limit and couldn't use it until I had paid for an upgrade. This is underhand, unethical and outright dishonest to change the product months after it has been bought and paid for. I am very unhappy indeed. An ai bot got back to me when I complained and said it undertood that I must be frustrated. Damn right I'm frustrated! Furious more like!!! I have checked and this is illegal in the UK. They changed the storage from 40GB to 5GB without my consent meaning I could not use the platform until I had given them more money. I call that commercial terrorism. I have never encountered such stubborn and unhelpful customer service reps. I think they are probably bots. It is illegal in the UK, but I don't have time to fight it. I will be changing supplier as soon as I have time to research the alternatives. BEWARE!

12 emails were shared with support staff in trying to get my voice over file to be accepted by their system. After telling them I had tried uploading in both MP3 and WAV formats, they suggested that I 'try uploading WAV format audio' (facepalm). Did you even read my message? After finally getting the upload to work, the system tells me I need to sign up to a subscription plan to even test the clone. Zero consideration for their customer's time. Very much operating on a hope that customers will sign up to a plan based on the sunk cost of already uploading a file for cloning. ElevenLabs aren't this arrogant. Neither should you be Podcastle. If you don't allow a user to preview their clone before signing up for a subscription, don't allow them to waste their time uploading their file for cloning until they have a subscription.

I try to depend on this software, which constantly gives me trouble. I even went pro, only to find out that a file had mysteriously disappeared. You've got to be freaking kidding me. I've got to find another alternative!