async.comReviews of async.com

I have been a loyal customer and supporter of Podcastle for five months. In fact, I previously wrote two glowing reviews praising their innovation, reliability, and commitment to creators. Unfortunately, the company I once trusted has taken a drastic and alarming turn, and I now feel compelled to warn others. After paying for a full year of service—which clearly included 10 hours of recording time per month—Podcastle unilaterally reduced my allowance to just 2 hours per month, offering no meaningful explanation except that they have “introduced new AI tools.” What they are not transparent about is that these “new tools” are simply a justification to push users into more expensive plans. This is not just an inconvenience—it is deceptive and unethical. I paid for a specific product, and they changed the terms after the fact. To make matters worse, I have also faced serious issues with storage. Despite deleting almost everything, my available storage has not updated or reset. I reached out to customer support multiple times, only to receive generic guidance that I had already followed—which didn't solve anything. No escalation. No accountability. No resolution. When I visited their Discord community, I saw dozens of users facing the same issues, all of which were being ignored. One user even commented that it feels like Podcastle is deliberately restricting access to force people into upgrading. Based on my experience, I fully agree. This is not the company I once believed in. Their recent actions show a blatant disregard for customer trust, fairness, and professional integrity. They changed the terms of my subscription without consent, provided no meaningful support, and ignored community concerns. It feels exploitative and completely unacceptable. In summary, Podcastle: Reduced my paid features without consent Pushing users toward higher plans through forced limitations The storage system is broken, with no real support Customers are being ignored in the community A complete reversal from the values they once claimed to stand for I am deeply disappointed and feel taken advantage of. I can no longer recommend Podcastle to anyone until they correct these predatory practices and restore the features that paying customers were promised. Creators deserve respect—not manipulation.

Their website has been down for us for a couple months now... so I have not been able to use it, cancel or remove my card. But, they still collected money from our account. money that we would like back ASAP. Check your inbox!!!

The shittiest company ever. Doesn't reply, prompts you to move your project to a workspace where you have to pay another monthly fee for the same thing.

I've been with podcastle a few years and they used to be great. The editing is so easy, which is what I use it for. The AI tools don't work for me at all, but I didn't really need them anyway. My biggest issue is the dishonesty. The prices have kept jumping up significantly, while they are putting more and more limits on what we can use. They had a big sale in July so I hesitantly paid for a year's subscription to try and manage the rising costs, however only three months in and there have been so many bugs and glitches that customer service doesn't seem to care too much about. They've also changed the storage limit from 30GB+ (I don't know how much, but I had used 30GB with no issue) to 5 GB. I emailed, saying that I had paid for the year expecting the limits to stay the same, and I was told they'd changed the limits because they'd added in more AI tools (Which don't work). I was given a small discount code to subscribe to the higher tier. There is also no easy way to delete files. I asked for help as it was going to take hours to go through and delete every individual recording, and they said there was nothing they could do. Seems like a way to get people to spend more to save time when they could easily pop in a "select" tool to easier delete recordings. I'm so angry that I gave podcastle so much money, but as soon as my year is up, I will be going elsewhere.

Atrocious service, very buggy, full of AI tools that don't work. Worst is, when it comes to exporting your file, the service will just freeze and never full render it. Despite trying on multiple different devices and browsers was unable to export the project I'd spent hours in time for a deadline. Avoid at all costs

The service did what I needed it to. However, they gave me a free subscription for one week and then charged me for an entire year. I couldn't cancel my subscription because I didn't have access to my computer and it won't let me login from my phone. I tried to talk to a human about this, but all I got were bots. Very scammy.

Excellent customer service, Podcastle cares about their guests who are using their platform, and those who are looking into the program. I have had experience with swift responses, and honestly, they hear user input. This company is absolutely worth looking into! My question was whether family members can run different podcasts (I would be the producer, head of these projects). They answered this question positively, with expectation and gratitude, using Podcastle's features. Please, check Podcastle out!

I love Podcastle. Have used for many years. Customer service is outstadning. and product offerings are terrific