async.com Reviews | Read Customer Reviews of async.com

async.comReviews of async.com

3.5256 reviews
Video & Sound

async.com

About async.com

Async is an AI video creation platform for creators, solopreneurs, and small businesses who want to make polished videos without learning video editing.Instead of working through complex timelines, menus, and multiple tools, you can simply chat with Async and tell it what you want to create or change. Turn raw footage, ideas, or AI-generated scenes into ready-to-post videos - from podcasts and social clips to ads, explainers, tutorials, and more.Async helps with the time-consuming parts of video creation: editing, cutting filler, adding subtitles, translating and dubbing content, improving audio, reframing videos for different platforms, generating voiceovers, creating AI avatars, and repurposing long-form content into short-form clips.Our goal is simple: help anyone make videos like they have a team, even if they don’t have editing skills, a production crew, or hours to spend on post-production.

async.com (async.com) has 256 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Website: async.com
Category: Video & Sound
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 60% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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async.com reviews

256 approved reviews, newest moderated first

Lynn McGinnis, L.
Dec 17, 2025
Great customer service
Great customer service! Based on older reviews, it looks like Podcastle has taken concerns to heart and made some changes. There was a billing error on my account. I was contacted the same day I reached out to ask and was refunded immediately. Support was VERY helpful. Very responsive. Very nice. This is my first podcast and I had no idea what I was doing. The platform is really very user friendly. Click, drag, and drop. Super intuitive too. I was told my podcast sounded very professional. Thanks for making me sound good!
Response from async.comDec 23, 2025
Hi there, Thank you so much for taking the time to share this review! We’re really glad to hear that our team was able to resolve the billing issue quickly and make the experience a positive one for you. It also means a lot to know that the platform felt intuitive and helped you create something you’re proud of - especially for your first podcast. We truly appreciate your kind words and your trust in us! -The Podcastle Team
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Bill P.
Dec 12, 2025
Piece of junk
Piece of junk. Lagging. Tools don't work as promised "magic dust" keeps failing on small clips, even a basic function like merging edited segments doesn't work. The CS is fairly responsive but they never solve the issue.
Response from async.comDec 15, 2025
Hi Bill, We’re sorry to hear Podcastle has felt unreliable for you - that’s not the experience we want you to have. We can see your ticket and confirm our team has been actively working on this with you. The good news is that we’ve identified the underlying bug causing Magic Dust to fail on short clips and affecting actions like merging segments, and it’s now with our team to resolve. Please know we are committed to fixing this for you. -The Podcastle Team
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GuySedawey P.
Dec 11, 2025
Great technical support
I understand that it's normal with technology that not everything is controlable. I had problem getting my recordings from the online platform. The Customer service crew resolved quickly my problem by giving me great guidance, advice to ensure the problem does not come up again, polite, timely and great customer service. Thanks to Helen and George for their support.
Response from async.comDec 15, 2025
Hi there, Thanks so much for sharing this, and for your patience while we helped troubleshoot. We’re really glad Helen and George were able to get your recordings back and guide you through steps to prevent it from happening again. If anything ever comes up in the future, please don’t hesitate to reach out --we’re here to help. -The Podcastle Team
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Joey N.
Dec 9, 2025
If i could leave 0 stars i would!!!
If i could leave 0 stars i would!!!! THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I started a free trial and then a few days later i get charged almost $300. I reached out immediately once i noticed the charge on my account. They took 3 days to respond to tell me no they cant refund. I wrote several emails and they kept saying no they cant refund cause it's their "policy" This is something i never even used or wanted to use. DO NOT TRUST THEM !!!!! They have no ethics!
Response from async.comDec 10, 2025
Hi Joey, Thank you for sharing this -- we’re really sorry this has been your experience. Our 7-day free trial is set up to automatically convert into a paid annual plan unless it’s cancelled before the trial ends, and we always send a reminder email 48 hours before the charge so users have time to cancel or reach out if they’re having trouble. Once a trial converts and the payment is processed, our current policy doesn’t allow us to refund those charges, which is why the support team explained they couldn’t make an exception in your case. That said, we never want anyone to feel misled or unheard. Your frustration is completely understandable, and we’re genuinely sorry this felt stressful and disappointing. -The Podcastle Team
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Midwest M.
Dec 8, 2025
Podcastle has been a game-changer for…
Podcastle has been a game-changer for my podcast. The audio quality, editing tools, and AI features make the entire production process faster and smoother. Being able to record, edit, and publish in one place has saved me hours every week. Highly recommend it to any creator who wants a simple, powerful platform.
Response from async.comDec 10, 2025
Hi there, Thank you so much for the review! We’re thrilled to hear that Podcastle has made your workflow smoother and helped you save time each week - that’s exactly what we aim for. -The Podcastle Team
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Nancy E.
Dec 4, 2025
Achtung!
Achtung!! Das Test Abo ist ein scam. Es wird der Eindruck erweckt man hätte gekündigt, dann werden dennoch 150€ abgebucht. Auch nach mehrfacher Nachfrage kein einlenken. Ich kann es absolut nicht empfehlen.
Response from async.comDec 5, 2025
Hi Nancy, We’re really sorry to hear about your frustration, and we understand how disappointing this situation must be. We’ve checked our records and can confirm that our team has already reached out to process a refund for your charge. Please allow some time for the refund to be completed. If you need any further assistance, don’t hesitate to reach out, and we’ll be happy to help. Thank you for your understanding. -The Podcastle Team
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Lucy C.
Dec 4, 2025
Dishonest and unethical
I had used podcastle for a few years and it has its issues, but overall was the best tool for cleaning and editing my audios. In July they offered me a deal if I bought 12 months rather than the monthly subscription I had been paying. I bought the 12 month package. I hadn't used it for a month or so and when I came back to it today it was locked. They had changed the storage limits after I had paid for it. I was over the limit and couldn't use it until I had paid for an upgrade. This is underhand, unethical and outright dishonest to change the product months after it has been bought and paid for. I am very unhappy indeed. An ai bot got back to me when I complained and said it undertood that I must be frustrated. Damn right I'm frustrated! Furious more like!!! I have checked and this is illegal in the UK. They changed the storage from 40GB to 5GB without my consent meaning I could not use the platform until I had given them more money. I call that commercial terrorism. I have never encountered such stubborn and unhelpful customer service reps. I think they are probably bots. It is illegal in the UK, but I don't have time to fight it. I will be changing supplier as soon as I have time to research the alternatives. BEWARE!
Response from async.comDec 5, 2025
Hi Lucy, We’re really sorry to hear about your frustration, and we completely understand how this situation can feel unfair. We can see that our team has reached out to offer a resolution and we’re committed to resolving this for you as quickly as possible. Please know that the storage limits were adjusted to improve the overall performance of our platform, and we understand how this change may have been disappointing. We appreciate your feedback, and we’ll continue working to improve our services. If you need further assistance, we’re here to help. -The Podcastle Team
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Prestage M.
Nov 25, 2025
They have great customer service
They have great customer service. Replied to my support email so fast and resolved the issue immediately.
Response from async.comDec 2, 2025
Thank you so much for the wonderful review! We’re really glad our support team was able to help quickly and get everything resolved right away. If you ever need anything else, we’re here for you! -The Podcastle Team
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